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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Schnitt super, preis in ordnung aber qualität so lala.!
Produit conforme à mes attentes. Délais de livraison un peu long.
Very good image quality and easier to install. It's a perfect compromise between price and quality, suggested!
תיק איכותי גודל טוב מאד עדיין לא הכנסתי את החתול אבל נראה לי שזה יהיה מצויין
Usually when I purchase a watch I most often change the the strap, however in this case I changed the dial to a vintage look from the 1940s that I made, albeit I did jazz up the colors a bit.
I chose the Yazole for its workmanship and very reasonable price and in this case have not changed the strap as it seems to be good quality.
I do hope no one is offended by my customizing.
Again I would like to thank LITB for speedy delivery to Canada.
I ordered surprize box from the site which it shows several options and they all had makeup in it.
I also paid extra for fast delivery.
I received a small pack Not a box like they promised with thin brushes.
It is misleading that what you see is not what you get.
I am very dissatisfied and disappointed with this order, say the least unhappy.
This is Customer Service Supervisor from Lightinthebox. I am really sorry that this order doesn’t meet your satisfaction.
In order to help you, I had conducted new Ticket ID =23470278 in our ticket center to follow up your case and will help you further check the problem. We will take full responsibility if we confirm our product is with any quality issue. Please don't be worried.
Please log in your light in the box account--go " personal center"--"my ticket" to check our reply and keep in touch with us there. Thank you for your cooperation.
Very happy with customer service and quality products. First time I've shop in here over 10 y ago and it is amazing to see how your work have had develop since that time and I am so glad for your success and looking forward to get some more lovely things from you. Keep up a good job LITB!
Poor quality of fabrics, wrong sizes in some products. Order delivery time really long. Disappointing experience in general.
This is Customer Service Supervisor from Lightinthebox. I am really sorry that this order doesn’t meet your satisfaction.
In order to help you, I had conducted new Ticket ID =23470238 in our ticket center to follow up your case and will help you investigate what caused the problem. We will take full responsibility for any quality problem.
Please log in your light in the box account--go " personal center"--"my ticket" to check our reply and send us the requested information at your earlier convenience. Thank you for your cooperation.
Prima Qualität bei relativ schneller Lieferung.
Auch die Abwicklung war ok.
Really good looking bathing suits and they looked as good as the advertised pieces. Ease of measuring worked and they fit as advertised.
Bei prodotti a prezzi convenienti! Peccato x le taglie in europeo non mlt precise e dettagliate! Bravi
Sehr gute ware immer wieder zu empfehlen note 1 top verkäufer
After recently purchasing a cycling top it arrived and was obviously the wrong size. It was ordered using the size guide on their website and it is clear that this is based on the Chinese average and not the UK. Even using the measurements given it was too small. The company then makes it very difficult for you to return the item. Firstly there is no address given for the return. You have to specifically request it and the email from the company then states it would be better if you just kept the item or gave it to a relative, given the cost of return often amounts to half of the item. This is not made clear when you purchase anything
I would advise anyone to avoid this company at all costs
Hi Gary,
Thank you for having reviewed our website. We regret that you've found it difficult to return your item. Items can be returned back for any reason. I would like to help you, but unfortunately the reference you've provided (QHXIP0422001935YQ) cannot be found in our database. Can you please share your order number?
You should be able to send back a parcel from the UK to China for the amount of 9.50 GBP. Please ask your post office for the cheapest available shipping method. The list with Royal mail their tariffs can be found on the link below:
https://send.royalmail.com/send/youritem?country=CHN&weight=1000&weightUnit=G
I also like to add that sizing issues can be easily prevented. As our sizes could run small compared to UK sizing, we include a detailed size chart on the website. You will find that all our clothing has their exact measurements indicated, both in inches and centimeters. This ensures the correct size can be chosen and allows us selling the clothing to the entire world.
We are looking forward helping you with this!
LightInTheBox Customer Service Team
Fast delivery, good looking suit- fits like a glove, keeps off wind and sun and also keeps me warmer in the water-- light enough to swim in.
I love this stargazing light in my bedroom. It adds good value to the imagination. VERY satisfied with this buy, i can ONLY recommend it to anyone who wants to add, some color to their bedroom!
Ottimi venditori materiale sempre come descritto veloci nelle consegne
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Marius,
We sincerely apologize for what happened and all the inconveniences it may have caused. Please be advised that we promise to take full responsibility of any problem/our mistake.
We've checked and find your problem had been resolved a month ago. In order to show our apology, we issued full refund of two bulbs in amount of DKK47 for you as compensation. And you can just keep the one bulb and still use it. The refund was returned to your Paypal account on March 31st. Please kindly check it in your Paypal account.
Are you satisfied with this solution? If you are not satisfied or still have further question, please let us know as soon as possible. We will try our best to help.