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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I am pleased with the items I have received. I bought a shirt and a phone case from this website, they're great quality.
Cool stuff. Would be hard to find anywhere else. Shipping is a little slow, but it is worth it.
No complaints! The price was great, the product shipped with no problems and I am happy with my purchase!
I love my new dress! It's perfect for Autumn! The entire transaction was trusted with great communication and accurate tracking! Thanks!
Everything went as described. Interesting items at good prices.
Toujours recu les produits tel que commander, tous de qualité et livrer a temps avec un livreur très courtois merci.
Ca fait plusieurs fois que je commande et suis toujours satisfaite des produits de leur qualité et de la livraison merci
Produit impeccable très fidèle avec la photo du produit,recu dans les dates prévues. Très satisfaite de mon achat merci.
After I ordered there is communication, the order was very satisfactory!
Good fit and style. Love it. My husband has to stop buying my dresses though. He has a good eye but he's gone a little crazy lately.
The products that I've ordered are great. Your customer service people are responsive and great. No complaints whatsoever.
The tops are as described, great quality and actually fit. The size charts are weird, but it worked for me with this company.
I am pleased with the items I purchased. My family and friends were impressed.
Great variety and good prices. Nice when you select a size they give the equivalent size in US sizes. The only drawback is shipping is high.
So far my experience has been good. Communication on orders has been satisfactory. Overall I will continue to shop with them.
LightinTheBox.com, I have an issue with them. I bought a number of items from them and I need them to send me their address to send items back to LightinTheBox.com because there are some items I just don't like, some items are the wrong color and 1 item damaged. LightinTheBox.com has run me in circles on line without giving me their address as of yet.
Please help me
I love it, I've even passed it along to my daughter in law. Sizes are true to fit which is good for a big girl. Quality of clothes are great and comfortable.
I've been trying to return/exchange a swimsuit for over a week. They keep sending me the same email over and over. The swim suit torso is way small - obviously made for someone 5' tall. They refuse to send me a return label. Never again will I fall for cheap prices and doctored photos.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102799299 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102799125 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox