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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Their items are poor quality. They make it impossible to get your money back. Returns must be sent to China and you pay the shipping. It's a scam. Good luck trying to talk to customer service.
I needed to return some items to them which just the postage costed me £18. They have received the items now weeks ago, every time I email them and ask where is my refund they email me back 1-2 days later with one line saying would get it back in 1-2 business days and I'm still waiting weeks later. I even asked them to let me know how and where I can send a formal complaint but they keep ignoring this, and just this I believe is breaking the rules, customers must be able to complaint!
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction.
After checking, our financial department had completed the refund for you already. To avoid your concern, I had conducted new Ticket ID =23730980 in our ticket center to send you refund proof. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
After a small missunderstanding, with delivery or pick it up, everything went well, exactly what i wanted
Order was way behind date of expected arrival, and dispute of insurance i was not protected so would not gonna buy anymore...
Habe überwiegend Jungen Kleidung bestellt. Die Hosen sind vom Schnitt schön leger und sehen lässig aus. Auch die Farbpalette is großartig Auch die T-shirts gibt's mit vielen tollen Aufdrücken. Kommt alles sehr stylisch rüber!
Globalement je suis toujours satisfait de LightIn TheBox. Les articles vendus sont toujours au juste prix avec une qualité et une finition très convenable.
Les délais de livraison sont également acceptables compte tenu du volume de commandes que LightIn TheBox doit traiter.
La communication avec le site marchand est bonne et au moindre problème, une réponse est toujours donnée dans l' intérêt du client.
J' encourage les consommateurs à faire confiance à ce site.
I bought from 4 online stores at the same time with the same delivery mode. But LightInTheBox was the only one that did not meet and last to deliver. Still, I am giving a 5-star review because the product was received well and I was happy and satisfied, It was worth the wait.
Maillot cycliste vintage. Finitions impeccables. Prévoir une taille en plus
Prodotto ideale x estate! Simpatico e pratico da indossare
Commande et payement facile a réaliser, un sites tres bien conçus et agréable a utilisé. Des produits de bonne qualité et a un bon prix, je suggère même votre application a mes amis
Podia ainda ter corrido melhor, caso não tivesse demorado tanto tempo a chegar, de resto, ficamos satisfeitos com o produto, bem como com as condições em que chegou, ou seja, sem apresentar qualquer danos.
It takes a long time to arrive at my place of destination.
Item just as described (even better in real life) and delivery service astonishingly fast (with tracking option and updated status). Will recommend to friends and family.
Bon accueil marchandises de qualité
Merci je n'hésiterai pas a recommander
I had ordered two T-shirts for my nephew and niece on 29th March and I received the order on May 25th. Though it took almost 2 months for the delivery, it was worth the wait. The kids loved it very much. The quality was also good..
Very good, I wish if the photos are clearer than it's looking
Do not repeat, trust purchase system, all my family and friends we have expectations.
Det här är kundtjänstledaren från Lightinthebox. Jag ber om ursäkt för vad som hände och alla besvär som orsakats. Jag kommer att följa upp det här fallet igen och försöka lösa alla problem för att möta din tillfredsställelse.
Jag hade genomfört nytt biljett-ID = 23703111 i vårt biljettcenter för att kontakta dig angående problemet med beställning nr 45393381. Vänligen logga in ditt ljus i rutan kontot - gå "personliga center" - "min biljett" för att kontrollera vårt svar. Tack för ditt samarbete.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
This is Customer Service Supervisor from Lightinthebox. I would like to help.
We are really sorry that both items don’t meet your satisfaction. We've double checked the pictures you provided, however we could not find any quality problem. Could you please advise us more details so we can understand the quality problem? We promise to take full responsibility of any quality issue.
I had conducted new Ticket ID =23731049 in our ticket center to follow up your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.