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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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The shipment was easily trackable and it came in the estimated time. It came just as advertised and the quality is excellent.
Esu labai patenkintas, uzsakymai paprasti ir labai gerai suprantami. Iskilus klausimams visada susirasom ir viskas buna ispresta labai greitai
Everything as described. I would buy again for sure!
Friendly site. Good products. Very good prices. Items arrive quickly. Has become a worthwhile site to check frequently.
I ordered 2 items, but one of them was not what I ordered. After contacting the helpdesk, I got a full refund on the wrong item. Good and fast service indeed.
I can't say much I do not have my order.
My 1st order didn't take as long as this order.
The other thing I never get my full order there is always short of stock, but on the site it is available.
Order placed on 2/13. It's now 2/26 and order still is "processing." Items were supposed to ship within 6 days at latest. Customer service says items probably won't ship til March. Don't waste your time with LightInTheBox.com.
Update 2/27… the items finally were given a tracking number today. And of course… the items are shipping from China and states arriving in 3 weeks! The product information page said the items would ship in 4-7 business days. 4-7 business days? This is ridiculous. So I ordered on 2/13/21 and the eta is 3/20/21!?! I just wish they would have been honest on the product information pages for these items. Don't state that the items will process in a few days and deliver a week after. I expected 2 weeks max. Instead it's going to be 5 weeks. That is unacceptable. Never again. There's a reason that the majority of these reviews are 1 star. And I would guess that the 1 star reviews are the real reviews…
I do not recommend buying products from "Lightinthebox" I found to men's winter coats and paid for them. When they finally arrived, the large size would not fit as they were more like a childs large vs a mans large. I am 5' 6" 170. Their website is not user friendly probably so you cannot return or get a refund. When I reached out to them they suggested that I keep them and find someone that can wear them vs. sending them back to china warehouse due to the prohibitive costs involved. So i have two winter coats that I cannot use and no children to donate them to. I truly feel cheated by this company
Dear customer,
Thanks for taking time to write this review. We feel so sorry to hear that you've had such an unpleasant shopping experience.
Please note that we have already sent you complete return instruction in ticket #22701963. Please kindly have a check.
Or if you still are not satisfied, in order to follow up your case, we have already created a new ticket # 22955803 to contact you. Could you please login your account to check the reply?
Thanks in advance for your cooperation and support.
Best Regards,
Lightinthebox Customer Service
Ridiculous shipping time. Or better to say "processing time " as they call it. It said 4 to 9 days shipping. 2 weeks later it was still "processing " and when I wrote to them they were like, hey it says (somewhere, I didn't see) that processing time can be such and such. Even if it did say it this a joke. Why do they think it's a. To mislead ppl like this b. Ok to process things for 3 weeks. Huge disappointment. I ad to cancel because by the ime it would have arrived I wouldn't need it anymore
Dear customer,
We apologize for the problem. Could you please provide us with your Order Number, so we can further check your problem? We will help you resolve the problem with our our greatest effort.
Thank you for your understanding and cooperation in advance.
I received a Sweatshirt that was the wrong size. It was a Christmas present for my son. It was delivered after Christmas. In order to return the item you need to take a picture of the size and the barcode and the item in its original packaging. Although we complied with those requirements we were told that the warranty period had expired. I wasn't looking for a refund I just wanted to exchange the item for the correct size. The No Customer Service representative said that they were sorry. Actions speak louder than words and the fact that they recommended I resell the item as a solution shows the transactional nature of their business. Their is no Customer empathy. I will not buy anything from Light in The Box ever again. My Son was disappointed but I will replace the item with something better. Given the current freezing weather conditions I will donate the Sweat Shirt to Saint Vincent DePaul. I will also post this review on other buying engines so that future Light in the Box transactors know what their dealing with.
Completely Unhappy :(
This is Customer Service Supervisor from Lightinthebox. I regret to hear that you ordered wrong size for the sweatshirt and need to replace it.
Please be kindly advised that normally we could not accept your return/exchange request because your order has passed the 7-day warranty. Based on our policy, we can only accept and will initiate the return process within 7 days of the receipt of your order. While it was found you firstly raised the return request beyond that period.
However, I truly value you as our customer and do really want to help you. I had conducted new Ticket ID =22937401 in our ticket center and provide a new Special solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
UPDATE: I told them I would write reviews and they didn't budge until this I published a few. Once my reviews went up they were all sorts of accommodating. They refunded me all my money pretty painlessly, even without requiring a full return of the broken equipment.
So my review will move from 1 star to 2 stars and I will advise anyone with a complaint to leave a review if they want fair treatment.
Light in the Box has a really extraordinarily horrible policy on returns. I strongly urge customers to shop elsewhere.
My experience: they wouldn't let me return two unopened LED lanterns because it was outside their 7-day return policy. I physically could not have returned them in that time frame because I was getting married out of state.
I hadn't yet opened them, but when they denied my request to return, I opened the boxes to try them out. Only one of the two lanterns worked at all. So now I have one unattractive lantern that's never worked and another crappy lantern that's just overpriced garbage and this company doesn't seem to care so long as they have my money. Stay away.
I gave earlier bad view on Lightinthebox company due to their bad products but now they have returned me back my money.
Worse material. I ordered two two men suite and on package which I received is mentioned women suite. I ordered XL size, so even it is large, I can wear it. But it seems XS and quality is not bad but worse. And now once I ask them to return their items, then they are quite and not answering. So never get experience with this site, otherwise you will lose all your money (you can also see box size compare to my foot and can imagine that how good quality of 2 three piece suites can come in this)
I am shocked by them. I am shocked to find out that they are common thieves. I have ordered on October a planetarium. According to THEIR site it would have been arrived in 2-3 weeks. Since then I have contacted them MANY times and always they send the same more or less message, that the item will be late and I have to wait. I have asked a full refund and they said that I have to wait untein January 10th. I said OK, but aftyer that they refused to give me a refund and they said that I have to wait until February 10th. They said that if the item will not have arrived till then, they would give me a full refund. Today they refused it! Shocked! Not onle they are completely irresponsible, unreliable and unaccepatble, but they are COMMON THIEVES! I have already spoken to my lawyer in order to find a solution!
Dear customer,
We apologize for the problem. Could you please provide us with your Order Number, so we can further check your problem? We will help you resolve the problem with our our greatest effort.
Thank you for your understanding and cooperation in advance.
Honestly, the stuff I've gotten is really quite good quality the only thing I could complain about was how one of my wigs was on the thinner side and that's it.
Item came on time, exactly as ordered :) It was a watchband for Samsung watch. Easy to install and fit perfectly
Tarda un poco en llegar pero es lo que esperaba de las camisetas fue regalo para mi esposo e hijo y quedaron fascinados volveria a comprar por que se el tiempo determinado en que llega el envío.
Received order as described and on time. Good tracking information.
Great experience.
The items arrived comply with the description and expectations
Very happy with all of the T-shirts I have purchased. Good quality. Wish they could speed up delivery. Always wait longer than from any other suoolier.
The article is very nice, well done furr, looks like real wolfsfurr. I only expected it somewhat larger. It was ment to cover the upper part of a new santacoat. Now I´m not shure if it will suite for the purpose... we´ll see.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
We apologize for the inconvenience caused. But we are afraid that you misunderstood the shipping time of your order.
Please be noted 4-7 business days is for shipping time only, not including the processing time. Before your order is shipped off, we have to process your order and put all your items through its strict quality control tests. This was why your order could not be shipped as soon as it was placed.
And due to the Chinese Spring Festival Holidays in February, the processing time was a little longer than normal. But we had stated the processing time of your order on the product page. We are sorry that you did not notice this processing time when you placed this order.
However, if you still need more help about your order, please kindly advise us your Order Number. We will try our best to help you resolve any problem you have.
Your kindly understanding and cooperation are highly appreciated.
Sincerely
LightInTheBox Customer Service