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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Watch arrived on time and it worked after charging battery. It was a lot cheaper than buying from manufacturer. Thank you
Doba doručení delší, ale s tím jsem počítala, takže to mě nezklamalo a zboží co jsem dostala, jsem velice spokojená. Kvalitní a odpovídající fotografii.
Great experience, honest site!
Can't wait to order some more products!
Objednala jsem strečové potahy na sedačku a jsem s nimi úplně spokojena, dodávka přišla cca za 40 dnů
The watch I received was exactly as the specs and pictures on the app. I love my watch. Easy to use and has all the features
I bought my wedding dress this January with LightInTheBox and I am fully happy with the quality and delivery time. I went for a dress with Satin and Tull and both the materials and its processing were fine. Would recommend it forward to any bride!
Is a bad company. Models for clothes are caucasians but clothes dont fit north American sizes like Canada. The clothes are made in and ship from China to Canada. The sizes dont match Canada sizes. If you order a medium they will ship you an extra small and claim that they will not exchange the goods and tell you to give it to friends and family. Dont even buy anthing else from them. This company is a scam and should not be allowed on the global market place in the internet world. Buy from Amazons only.
Goods are good quality and a reasonable price. Goods were dispatched promptly, With covid freight was slower than expected.
After having an issue I was contacted by Rebecca from customer service and everything was taken care of. Great job LITB!
This is Customer Service Supervisor from Lightinthebox. I would like to help.
I am really sorry that you were not satisfied with the service offered via previous ticket. But there was a misunderstanding between us. Since you did not provide a picture to show the received product, we thought the product was correct but just did not meet your standards. That was why we could not cover return postage for you.
But now we got a picture from you and realized the problem with the product. We will take full responsibility of this problem. Please don't be worried.
I had conducted new Ticket ID =23012196 in our ticket center and provide new solutions for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
Back in December 2020, I ordered some T-Shirts and Hoodies which I expected to be normal material. I was also informed delivery would be in 10-14 days. 2 months went by before I finally received the products. They were nothing like the normal material that T-shirts and hoodies are made from and as the order was a gift, it was too late. So after going back and forth with these people they finally said they would give me a complete refund including the return shipping.
I spent $60+ dollars sending their crap merchandise back to China which is where it comes from. It's been there since January 17th and not only have I not received my refund, but I don't even get a response to my emails requesting same.
If you have a brain in your head, you will not buy ANYTHING from these clowns, not if you value your hard earned money. Like everything else about China, you get (or not) what you pay for.
Good luck...
What's frustrating is, I can't give them less than 1 star. They don't even deserve that.
Dear customer,
We apologize for the inconvenience caused. As for your case, could you please advise us your Order Number firstly?
Please also advise us the tracking number of your return package, so we can help you investigate the case further. Thank you for your understanding and cooperation in advance.
Amazing. Products exactly as per description, fast delivery.
I have ordered a number of different items and have generally been very pleased. It would be nice if the items descriptions provided information on what materials/fabrics are used. Also the delays from the time of order to when an item will be shipped should be provided. Currently all that is shown for status is "Processing" and you don't know if that means it will take one day, one week or one month.
But I think the variety of items and their quality have been excellent
Better than expected! Excellent experience as well
Experiența minunata felicitări pentru devotament și promptitudine recomand
The products purchased are of very good value for the money spent... they are good quality and well worth the investment! So top marks there!... unfortunately the returns process is not so good when you inadvertently purchase the wrong size... its a shame that I didn't check the sizes completely - Asian and European sizes are quite different. Means that money is essentially lost due to it costing a lot to return the product. The customer support was very helpful and arranged a part refund of the items...
I will be much more careful if I purchase more clothing from this company and will automatically purchase 2 sizes larger than I normally do in Europe.
Liked the dresses I received. Very good quality indeed. However, the metallic beads were too small. I specifically ordered them 5 mm. I got them 3mm which is just way smaller than I wanted. Then there is the long time for delivery arrival which made me think about how awfully long it would take to request an exchange for larger ones.
ThNk you so much Light in a box. You order came quick and i was updated the whole tome
Easy to order. Arrived early. Good fabric. Comfortable to wear. I would purchase again!
Fast delivery. Fast response time. Very cooperative customer service.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Yuen,
We regret to hear the clothes you ordered from us did not fit. Please be advised our clothes are made based on our own size charts, which might be different from the ones you usually use. In order to help customers pick the best fitting size, we state specific measurements on each product page. You need to measure yourself first and refer to the specific measurements to determine which size to take. If you just pick 1 or 2 size larger without refer to the measurements, the clothes are always go small. We appreciate your kind understanding in advance.
However, we truly value you as our customer and do really want to help you. Could you please advise us your Order Number? Our superivosr will check your case again and try to find a better solution for you.
Thank you for your understanding and cooperation in advance.
Sincerely
LightInTheBox Customer Service