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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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The wait was a little long but totally worth it. I will definitely support again in the future.
I am very satisfied with the purchase with LightInTheBox, they have a large selection of Yoga and fitness clothes with very good quality and more affordable prices. It always arrives on time, thank you
These people are rip off artists. They take money with on intention of delivering anything. We got off cheap but there are many who didn't. Any positive reviews are posted by someone paid to do so. Lesson learned and paid for. They said for 2 weeks the package was on its way then, I would have to go pick it up and less than 12 hours later a email says the package was shipped back to the company, and we will only get it if we re-pay for the postage, which is twice the cost of the original order.
I ordered a set of faucets from light in the box. At the cost $205. I returned the money but they will not refund my money after being charged an additional $82 to send them via USPS
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
Please be kindly advised that we can only process the refund after we receive the return package. After checking, we have not received the return parcel yet. This was why we could not issue you any refund now.
In order to help you, I had conducted new Ticket ID =22850738 in our ticket center to follow up your case. Could you please log in your light in the box account--go " personal center"--"my ticket" to contact us via this ticket and send us tracking information of your return package? I will then help you investigate the package status with our logistics department. Thank you for your cooperation.
I'm disappointed as im still waiting for my wall tapestry, 3 weeks, no idea when it will arrive, no ticket order and no easy and accessible way to contact. I will warn others as im unhappy and upset as I like the products advertised but im put off by lack of communication and negative reviews.
Dear customer,
This is Customer Service Supervisor from Lightinthebox. I apologize for the inconvenience. Could you please advise me your Order Number so I can check its status for you?
Next time, please kindly log in your account and submit a ticket to contact our customer service dept. We will further check what caused the problem and then help you resolve any problem with our greatest effort. Here is how you can contact customer service: https://www.lightinthebox.com/r/contact-us.html
Thank you for your understanding and cooperation in advance.
Tutto Ok Sia la qualità del prodotto Sia il prezzo e i tempi di trasporto Grazie
Los productos me llegaron en buenas condiciones, todos funcionales, pero tardó poco más de 2 meses en llegar, si bien el servicio de migración de México tardó un mes, el otro mes fue solo en el traslado desde que realicé el pedido.
Ojalá y mejoren su sistema de entregas
Tres satisfait bon produit livraison rapide merci camera de surveillance belle image
Maravillosa, es muy entretenido e interesante participar.
I was a bit sceptical to order a swimsuit online, but I have to admit I was surprised to have received such good quality, perfect size, and in only 2 weeks! I ordered M I'm 62kg, 169cm, small chest. Would definitely recommend a bigger size if you're a C! Also, in my country you wouldn't find something like this for such an affordable price! Happy shopping!
I was worried that I was not going to receive the goods or that they would be poor quality - but was very happy with my purchase.
Very nice to be able to track order all the time. Delivery time is just long.
Fast Delivery, prompt communication, the quality its great, Value for money and highly recommend it to my friend and family
I was exposed to this site not since yesterday and there is not a day that I am not looking for something interesting there
Excellent prices Good goods and excellent service
At first I was afraid of never receive anything, since this was my fist purchase on the site. The fact they accept paypal increase my confidence.
The shipping time was given to be 5 to 9 working days. Since it comes from China, i was expecting much more time, but they fulfilled.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
This is Customer Service Supervisor from Lightinthebox. I would like to help.
We've checked and it shows your package was not delivered successfully on 2021-02-03. Your package is currently at your local Post Office.
Tracking link: https://t.17track.net/en#nums=9205590281670500526253&fc=21051
I had conducted new Ticket ID =22852079 in our ticket center and provide solutions for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.