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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Отличный сайт с прекрасным выбором для ваших ежедневных трат (голяк конкретнейщий)
Доставка очень быстрая (пизжу)
В общем рекомендую вам всем (кто эбнутый наглуха)
Szybko, sprawnie, towar zgodny z opisem, jestem bardzo zadowolona i z pewnością będę jeszcze zamawiac
I just want my refund please. Returned my products as instructed, two months ago and still no refund. Completely dishonest.
Very disappointing products. The size of their clothes was either too small or too big. The fabric was quite cheap for the price paid (40 dollars per article). The shipping time took more than 6 weeks. If unsatisfied, don't expect to get your money back through their refund process. They will ask you to ship the products back to China with certain conditions that will cost you more than the product itself. They will also offer you another solution to give you 20% rebate on another order (to take more of your money with more bad products). It's overall a very disappointing experience. I will never do any business with that company. I strongly advise you not to do business with them.
This is Customer Service Supervisor from Lightinthebox. I would like to help.
We are really sorry that the entire order doesn’t meet your satisfaction. Please be advised that all our clothes are sold with specific measurements. Customers need to measure themselves first and refer to the size chart to decide which size to take for each product. If you just pick normal size without refer to the measurements, the clothes always do not fit. We appreciate your kind understanding in advance.
We regret to hear it will be costly to return this order. Based on our policy, usually we are unable to cover any shipping fee incurred for the return of non-quality products.
However, I truly value you as our customer and do really want to help you. So I had conducted new Ticket ID =22783027 in our ticket center and provide new solutions for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply and let us know your decision. Thank you for your cooperation.
These shirts are made of very poor quality and Customer Service just decided what I needed to receive and what I did not! The sizes of their products are way too short and small and fit only US children and teenagers not mature women! They sell this garbage and refuse to take it back on their account as I already paid for their shipping and demand the customer to pay both ways! I did not asked for getting this garbage shipped I asked for the advertized product not the children's version! Beware of this dishonest outfit!
This is Customer Service Supervisor from Lightinthebox. I will follow up your case.
We are really sorry to hear both sweaters don't meet your expectation. Please be advised that all our clothes are sold with specific measurements. We provide size chart on each product page. You need to measure yourself first and refer to the size chart to decide which size to take. If you just pick normal size without refer to the measurements, the clothes are always go small. We appreciate your kind understanding in advance.
We'd like to help you return this order while normally the return postage need to be at your cost. Based on our policy, we are unable to cover any shipping fee incurred for the return of non-quality products. You can check the return policy statement in following link.
https://www.lightinthebox.com/nh/Return-Policy.html?prm=1.0.87.0
However, I truly value you as our customer and do really want to help you. So I had conducted new Ticket ID =22774329 in our ticket center and provide a Special solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
I placed an order on 1/15. Fifteen days later it is still "processing" and has not shipped. After inquiring, on 1/23, customer service sent me an email saying it would ship no later than 1/22. They have no idea what is going on and will say anything to string you along. Yesterday, I cancelled the order. I have the feeling that I am in for a long fight to get my refund.
Dear Susan,
This is Lightinthebox Customer Service Supervisor. We would like to help.
We are sorry the order was overdue, please understand that the demand for the item in your order was too high, the suppliers could not complete all orders in time. We need to make sure it meet our quality requirements, your order supposed to be shipped within 2~3 days.
We have created a new ticket =22768261 to follow up your case and help you solve the problems, could you log in to your account to check our answer?
Thanks for your cooperation in advance.
Best regards,
Customer service
Light in the box
Updating our experience with LightInTheBox. We did receive our goods two days after negative review, the shipping details were confusing and am pleased we received the Shower Curtain it is just what my husband wanted. Lightinthebox may avoid this in the future with more clear shipping details, thanks. Just wanted to share a happy ending. Renee
Very sceptic about ordering from this site. But my husband liked the product, ordered from Bol.com. All other products are received and in use in our home, Lightinthebox is the only vendor to take our money and not deliver. Very disappointed. Now need to spend time getting money back.
I've given up with you! You took my money, sent me a brick of a watch, sounded so sincere when I wanted to return it, to which I did--exactly as you asked--and I waited for my refund, and waited, and waited. And then I complained. And complained. And... And now, I must admit: you won. Yes, you won. You won't hear from me again. You won. I lost (>$100 Cdn). But be assured: I'll never buy from LightintheBox again! Ever! And I'll take every opportunity I have to denigrate your site, your plastic responses, and your useless replies! Bye!
This is Customer Service Supervisor from Lightinthebox. I would like to help.
Please be noted that we can only issue the refund/replacement after we receive the return package. After checking, we have not received the return parcel yet. This was why we could not issue you the refund until now.
In order to help you track the status of the return package, we also had requested the tracking number of your package so we could further track it for you. Unfortunately, we did not receive your reply until now.
I had conducted new Ticket ID =22768438 in our ticket center to follow up your case. Could you please log in your light in the box account--go " personal center"--"my ticket" to contact us via this ticket and provide us with more information about your package? I will then check its status for you. Thank you for your cooperation.
Their service is horrible... delivery can time take over 2 months. So don't ever order for Christmas.
No way to contact them to get a refund... System is clunky and unfriendly. They ignore requests to cancel, ship anyway and don't offer a refund w/o customer paying air freight for return to who knows where!
Dear customer,
This is customer service from lightinthebox, I would like to help.
We're regret to hear that you didn't received item on Christmas due to logistics delay, we also aware of the importance of receive item for Christmas. Normally for most customer the parcel will arrive on time. This is a special case, please do not worry, we will feedback this to logistics company and clain a compensation.
Could you please tell us the order number so that we can follow up your case and resolve the problems with our greatest effort?
Best Regards,
Lightinthebox Customer Service
Sent non dimmable globes. Cost us a fortune to install. Wanted us to deinstall and send back which would have cost 4 times the value of the item. After mediation they agreed to refund in exchange for an updated review.
This is Customer Service Supervisor from Lightinthebox. I would like to help.
We are really sorry that the bulbs don’t meet your satisfaction. Please be noted the reason we need your cooperation to return the bulbs back to our Chinese warehouse is we need to use the unqualified products to seek full compensation from the supplier. We promise to cover 100% return postage for you.
However, I can fully understand your disappointment and concern. As I truly value you as our customer, I had conducted new Ticket ID =22721255 in our ticket center and provide a Special solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
Item described as 100 percent cashmere.
Item arrived is 100 percent polyester.
I have never left a review for any online purchase until now. Never done business with this site before.
This is Customer Service Supervisor from Lightinthebox. We sincerely apologize for what happened and all the inconveniences caused. We promise to take full responsibility of this problem. I will follow up this case and resolve the problem, in order to meet your satisfaction.
I had conducted new Ticket ID =22724138 in our ticket center and provide solutions for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply and let us know your decision. You may also keep in touch with us via Private Message here. Thank you for your cooperation.
I have ordered 2 human hair wigs with this company received wrong length so I had to resent them back and I had to pay for that. Also to resent them it took me over 2 months dealing with the most ridiculous employees and finally I got a supervisor who understood me only after I put a bad review. She told me to pay for the package to be resent back to China which I did and it costed me $90 for that plus $650 I spent on the wigs. So after I resent them back and showed them all the details and tracking number etc they refunded me then I bought the other wig with them this time I bought one 16 inches and guess what it took like over 2 months to receive it without any communication even tho I was emailing them with no reply. I finally received the wrong wig 8 inches while I ordered for 16 inches. I emailed them so many times asking why they sent me wrong inches again no reply and the 2 wigs that I resent back to them which were wrong inches as well came back to my address I kept emailing them no reply. I have these 3 wigs I can't use and I'm disappointed and disgusted I don't know why these type of people exist on line market?! Seriously no one should ever purchase anything with this company or any other businesses to initiate with them Cz they will give you a bad name. If you have got a good reputation please don't get involved with this company worse worse company I have ever dealt with in my entire live.
I had an issue with the dresses but it was resolved by the company. I will be using them again, especially since I need custom made garments.
This is Customer Service Supervisor from Lightinthebox. I would like to help.
We are really sorry that both dresses did not meet your satisfaction. But we did not stop replying you. Actually we provided you a new solution via Ticket 21633669 on November 30th. However, we did not receive your reply until now. So we were unable to help you further. Hope you understand it.
Anyway, I will re-follow up your case and will help you resolve the problem with our greatest effort. I had conducted new Ticket ID =22704804 in our ticket center and provide NEW solutions for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
I ordered a Christmas present on 8th Dec for my wife. I ordered it to come days before we moved house but in time for us moving house, but it didn't arrive. Although we had set up redirecting with the Royal Mail, the Royal Mail missed the package, they accept responsibility. I contacted Lightinthebox to explain. I got an automated message explaining that the package will be delayed because of Covid. I messaged them again to explain that that wasn't the issue. I recieved an email from a supervisor explaining he will take charge. I informed them of my new address. They informed me it would take up to two weeks to get the parcel from the Swindon mail office to their warehouse in London. I emailed them again yesterday 45 days after the initial order, to inform them again of my new address. I recieved an automated message this morning informing me that if I do not provide address then the package will be stopped and not delivered. I informed them this morning that I have given my new address three times. I recieved an automated message apologizing for the delay due to Covid. I responded with my address again. Waiting a further response. All I want is the package delivered to my house. If anybody official is reading this then please contact me. Order No **************.
This is Customer Service Supervisor from Lightinthebox. I will follow up your case.
We are really sorry that you provided wrong address when you placed this order. Please be noted we need to wait for the package to be returned to Royal Mail warehouse firstly, then we can ask Royal Mail to arrange a re-delivery for you.
Since Jan. 9th, we had contacted Royal Mail many times to ask whether the package had been arrived at the warehouse or not. Their response was always "No". We were only informed by them the parcel arrival on Jan. 22nd.
I have asked our logistics department to request a "re-delivery" for you already. The package will be re-delivered to your new address in Sandbach.
I also had conducted new Ticket ID =22704535 in our ticket center and will provide you more details about the re-delivery later. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
I bought two sets of Christmas lights. Neither worked. Difficult to extrapolate the refund process on their website because really the bottom line is they do not want to refund even when the item does not work. Numerous emails will bounce back and forward. Just really trying to wear you down. The lights are cheap crap and inferior quality which I wouldn't want anyway it's a bonus that they don't work. They are only fit for the bin. It's laughable that they actually want me to pay to return them. Good money after bad if you ask me. I don't trust this company so no way am I prepared to continue this with them. A shower of low life criminals.
Dear customer,
This is Freya, supervisor from Lightinthebox. I'd like to follow up your case until it gets resolved with my best efforts. Please don't worry.
In order to look into further your case and provide you with a satisfactory solution, I have also already created a new ticket #22698280 to contact you. Could you please login your account to check my reply?
Thanks in advance for your cooperation and support
Best Regards,
Freya
Lightinthebox
Great' comfortable,
More than i expected
Shiny, elegant truly spectacular
A fost prima data cand am cumparat de pe acest site si cred ca nu o sa mai incerc. Citind recenziile am crezut ca este OK, dar nu trebuie sa te increzi decat in ce patesti tu.Am comandat o perdea pentru Craciun 2020, pe care o sa reusesc sa o folosesc la Craciunul 2021(sper).
Acesta este Supervisorul serviciului clienți de la Lightinthebox. Îmi cer sincer scuze pentru întârzierea livrării și pentru toate inconvenientele cauzate. Voi urmări acest caz și voi rezolva problema, pentru a vă satisface satisfacția.
Am efectuat un nou ID de bilet = 22704324 în centrul nostru de bilete și am oferit soluții pentru cazul dvs. Vă rugăm să vă conectați la contul dvs. De lumină - accesați „centrul personal” - „biletul meu” pentru a verifica răspunsul nostru vă rugăm să țineți legătura cu noi răspunzând la bilet, deoarece toate informațiile vor fi înregistrate în sistem. Multumesc pentru cooperare.
Dodávky proběhly rychle a v pořádku. Materiál zatím super.
My family and i liked the product very much, although the box was a little bit opened there was no harm to it, it was delivered on time and marvellous when lightened, thank you very much, we will follow your other items and advice everyone.
Lightinthebox promptly responded to my concerns with a Xmas return. Thanks for jointly coming to a equatable solution.
Highly recommended not purchasing from Lightinthebox. Requires pictures to return Xmas gifts and then said they could not accept the return. After further conversation, they said they would accept the return though, needed to return the product to China. Totally unacceptable.
Dear customer,
We are sorry that you did not check our return policies before.
Please be noted we don't have any oversea warehouse. Due to the COVID-19 problem, our company was not allowed to establish a return warehouse in US. All customers need to return their products to our return warehouse located in China. We appreciate your understanding in advance.
However, I truly value you as our customer and do really want to help you. So I had conducted new Ticket ID =22709738 in our ticket center and provide a SPECIAL solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply and let us know whether you would like to accept it or not. Thank you for your cooperation.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
This is Customer Service Supervisor from Lightinthebox. I will follow up your case.
Please be noted we promise to arrange refund/replacement after we receive the return package. But after checking, it shows your package is currently held by the Customs and is under customs clearance progress. Due to the increasing COVID-19 cases in winter, the customs clearance progress will be more strictly and take longer time to be finished than normal. We had contacted the Customs Office, and they told us it would take another 2-3 weeks for the package to be released. Please kindly understand that we are unable to rush them.
Please be also be advised that for non-quality products, we are unable to cover any shipping fee incurred (original shipping fee or return postage). So after we receive the return package, the refund for you will be products' price which is GBP 47.89.
You can check the return policy statement in following link.
https://www.lightinthebox.com/nh/Return-Policy.html?prm=1.0.87.0
However, I can fully understand your disappointment. I truly value you as our customer and do really want to help you, so I had conducted new Ticket ID =22782504 in our ticket center and provide a Special solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.