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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Very high quality purchases.
Fast shipping
Amazing costumers support.
I had to return the dress back because it was big.
Returning process was easy and fast, and the seller has already sent me a new dress, on smaller size.
Große auswahl, gute qualität guter sevice, was will man mehr, lieferzeit ab und zu etwas lange aber solange die qualität passt ok, gibt genügend die billigschrott verkaufen
Mi mujer esta encantada con los vestidos, y yo también, a los 2 nos sorprendío la calidad de la tela.
A good site with lots of offers and a big variety of stuff and range of prices as well. The only negative thing for me until now is that the delivery time is taking some days.
Order no. #Number: **************
Scammers! If you have to return the items purchased (in my case they shipped the wrong item) you will lose money for shipping and refund. The seller keeps stating that they did not receive the returned item. Stay away from them!
Adquirí un vertido para niña y llego en el tipo estipulado y con la calidad esperada, todo muy bien!, muy recomendable!
Warning: Don't waste your $$$ on Expedited Express. You will not receive it in 3-5 business days. It has been over a week, and still, haven't received the order. I do understand that the order is coming from China, so there is no way the order will be received in that amount of time. My bad! I didn't realize I was ordering something based out of China!
I can't say anything about the quality of the items yet will upon receipt. But, I will not order again from this company. I guess I am spoiled, and maybe impatient since I always order from Amazon Prime and receive my items literally at my doorstep in no more than 2-days from ordering. So, if you live in the states, order from Amazon Prime! They have pretty much everything this company sells!
Reply Edit
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
Please let us explain the shipping time of your order firstly. The promised shipping time of your order was 3-5 business days. Please understand "business days" are not calendar days, the weekends are not included. So 3-5 business days is equals to 5-7 Calendar days.
Your order was shipped out via US Priority Line-LITB-Priority mail3 on 2019-07-31, with Tracking No: 9405510200829095864559. Normally you shall receive it on 2019-08-07, which is 7th days of shipping.
After checking, it shows your package has arrived in US. It is currently on the way to your city. It might be slightly delayed due to the busy schedule of the shipping carrier. You will receive it in the next 2-5 days. Please be kindly waiting for a little longer.
Tracking Link: https://t.17track.net/en#nums=9405510200829095864559
We apologize again for the inconvenience caused. I had conducted new Ticket ID =19768454 in our ticket center to follow up your case and will apply for a compensation for you. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Thank you to Fabio and great customer service, I was totally disappointed from light in the box finally one of the supervisors "Fabio" contact with me after I upload my review in Sitejabber.
Fabio try to help me and after long back and forth email they offer me to option buy the dress for $110, or return and the refund the full money. So I return the dress by tractable Canada post to China.
After they did the quality check they agreed to pay me back full amount of $519.65, they
Add to my credit cashable.
I try to cash it but patently the synergy source from LightInTheBox couldn't redound to my visa, so Fabio asked me to open PayPal account to transfer the money, but I didn't have PayPal account and I didn't want to open an account. So I called my visa and they transfer me to security and fraud department, so I mentioned to them does any thing prevent to refund money to my visa, they said no they never stop to refund money directly to visa, and I shouldn't open any other account to transfer redound, as well they mentioned that they will take care of the cyber source if they don't redound on my visa by 2 of August.
So I respond to Fabio and explain that to him and he followed up with them, and I got full redound amount to my Visa.
Thank you Fabio for such a great customer service. I definitely do more shopping with them, but I don't think I do buy any dress or close but for sure other stuff special shows.
27 June 2019:
I open the ticket yesterday and took some photo and submit is but when I checked my review it wasn't submit, so I decided to devise my review in tow part
Itry to open ticket at least 5 times and each time it will disconnect and go back to home, I open ticket before but I never had problem,
I revived my dress today almost an hour and 30 min ago and first I was surprised to pay the duty $220.28 Canadian, in total I payed over $700, please revised the duty charge and I don't want credit I want money back.
I open the package it was exiting and after I open my package it was scary, because I didn't think I will get this dress for more than $700 in total.
This dress was made from poor fabric the one they use it for Halloween fabric, nice beading which is west of they time to do that on this fabric.
I am not happy and I want to cry cause I want this dress for my friends wedding to wear, no not only I don't have dress but I spend so much money for a dress with poor fabric and poor pattern and poor finished special at end of zipper.
I would like to return the dress and redound my money,
I was really hoppy to get nice dress.
29 June 2019
Base on my review the customer services explain that I had to buy tax duty insurance, I learned my lesson, if they don't give me any statements for the product I am shopping, it means that I will end up pay too much for tax and I pay the duty $220.28 Canadian, in total I payed over $700, please revised the duty charge and I don't want credit I want money back.
2 June 2019: After sending 4 messages to customer service, they send me the response that " we are sorry we, if it is not fit" and the mentioned that " we can not accept the return of product as well as no refund". Fitting is not I issue, the quality of dress is the issue, and they mention if this is custom size we can not reselling if we accept the return". When I pay over 500 I want to be sure it is fit that is why get the custom.
My conclusion "DO NOT BY EXPENSIVE DRESS ON " in the LightInTheBox" WEBSITE"
Case there is no warranty what quality you get. If there is under 40 fillers and you are not happy with it they will do some kind of deal, with give you %70 rewards point or %50 redound. So stay over from shopping any dress.
9 July 2016,
After I wrote a review, they respond that they take full responsibility, and asked for order number, I sent them my order number 1905251833052009, but they didn't even bother to check and send the result...,
11 July 2019
(My respond to Fabio, supervisors on lightinbox)
Hi Fabio,
Thank you for following up.
Regarding the duty tax, please note with all of my order I did buy insurance, but since for this product on your website couldn't estimate the duty tax, on checkout there was no offer to buy insurance. May be there is something you need to look in to it as well and confirm with backend coders(or webmaster).
And regarding the quality issue, there is no way you could even carefully see it on the picture, unless you touch the fabric, with all respect if it was clear on picture do you think I would order it. You need to touch and feel the fabric, if
All the work had been done on this fabric done on the good quality fabric I don't think we have this conversation now.
The fabrics they used for the dress is exact same as cheep Halloween custom.
There is really a shame all this beautiful beading done in something is not worth.
If it was a cheap dress I would say ok it is cheep. I would accept they use cheep and poor fabric.
When I pay that much I am expecting a good quality.
Attached are more images as your requested.
Regards
Shirin
Ótimo site de compras online.
Bastante variedades e muito facil sua utilização, busca e compra.
Sou cliente a muito tempo gosto e recomendo a qualquer um.
I just love shopping here... so many options and varieties... plus sizes also available... and i always get my package delivered on time.
Ordered shoes with expedited shipping - 5-7 days - ordered July 3 - not received till July 15th. Their response was the order was processed on July 8th - so it met the shipping criteria. What happened between July 3 and July 8th? Not received in time for event, too small, and not as appeared in picture - EXTREMELY poor quality. To return I have to pay to ship them back to china - overall cost for what amounts to $5.00 quality shoes - would be over $60. Not certain they are even fit for a charitable donation!
Don't order from there - BUY US!
Dear customer,
We apologize for the problem. As for your case, could you please firstly advise us with your Order Number?
Please also advise us more details about your problems. We will further check it and then try to find a proper solution to help you out.
Thank you for your understanding and cooperation in advance.
Gran diversidad y variedad de artículos, muy buena calidad
La atención postventa muy puntual y amable, están al pendiente del seguimiento de los envios
I like the way all the items are sent on one package. They have a lot of variety and affordable prices.
Easy to order and very accurate with description its great for shopping and Birthday gifts and excellent for Christmas shopping as well as everyday shopping
I recently bought a shower set at LightInTheBox. It exceeded all my expectations, not onlt was it a beautiful set, but each item of the set was induvidally and carefully wrapped! Very pleased with my purchage!
LightInTheBox
This company will never return your money even when you have return the product because it was poor quality. I believe the Better Business Bureau should put them out of business in the United States. It is a shame. I have been ripped off and they keep saying oh we will contact you. They have been saying that for more than a month. BUYERS BEWARE
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
This company "light in the box" is very good at selling items and collecting money. If they make a mistake and ship the wrong size they refuse to rectify the issue. This is my experience. I ordered cycling $#*!s to be shipped to the US in size medium. They shipped my China medium which is US small. The shirts are way too small and they refuse to send me the correct size and provide a return shipping label. I have never had an online merchant refuse to fix a mistake they made. They expect to be paid money for nothing. Beware of this company and their belligerent customer service representatives. Worthless!
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Easy ordering proces, goods are exact as shown on the pictures, good quality, very nice prices, fast delivery
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for all the inconveniences this order caused to you. I promise to help you resolve the problem with my greatest effort.
As for your case, I had conducted new Ticket ID =19768365 in our ticket center and will help you resolve the problem in a timely manner. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.