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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I have a good experience with this site, i like all the products I ordered and they are exactly as in the description
I was simply disgusted by the cheap quality of the items I ordered. I ordered handbags and they were very poor, badly stitched, one with tears on it and all badly creased and dinged after being crammed into the box that it was delivered in. And charge unexpected custom tax on top of it all. I feel so conned and hope that someone reads this and doesn't fall into the same trap
No matter what you need (or even think you dont need but buy anyways), great prices and great service! Shipping takes some time but that should not be an issues due great low prices!
T10 Car Light Bulbs 10w W SMD 5050 10lm lm 5 Interior Lights
Great Car Light Bulb. Very good quality with excellent price. Works perfectly. Very happy with this purchase and would buy again. Highly recommended.
1pc High Quality DC 12V Decoration
Great LED Bulb. Very good quality with excellent price. Works perfectly. Very happy with this purchase and would buy again. Highly recommended.
No matter the stuff I have bought so far, I have found it in an easy way. Regarding the price and quality, everything is value for money. So far, I have never needed an after market service. Thnk u Lightinthebox.com
I ordered 3 shoes. Two were advertised to ship within 24 hours. I tried to cancel one of these within 2 hours of ordering it but was told it could not be cancelled because it had already shipped. That was 3 days ago. There still is no tracking number for it. I paid for expedited shipping on all 3 shoes because I need one for a wedding and hoped that one of the 3 would fit and work for me. Now the estimated shipping date has been pushed back on the other 2 shoes so far that neither of them will get here before I leave town for 5 weeks. I am trying to cancel them, but have not been able to.
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
I ordered my dress 3 months in advance... still haven't seen it. They send many emails with "tracking" information. Hahaha. You can't track anything. DO NOT ORDER ANYTHING from these guys.
Dear customer,
We apologize for the problem. Could you please advise us with your Order Number, so we can help check your package status?
Thank you for your understanding and cooperation in advance.
#1900966
The wrong size men's shoes arrived. They said send them back by ordinary mail and it was my fault for ordering the wrong size. I wear size 10 and a half but I ordered size 8 and a half according to them. Yeah right. No refund. They said they didn't get them and I had to provide tracking info. But of course there is no tracking info with ordinary mail. Eventually they admitted they got them and refunded two thirds of the price. But I''m also out $22 for postage so I've lost more than half my money. Never again.
Dear customer,
We apologize for the problem. Could you please advise us with your Order Number so we can further check it for you？
Thank you for your understanding and cooperation in advance.
#1899919
Great shopping experience and easy to use,
Easy to use website and the prices are at a great prices, even when there is not a sale, maybe a little to much pricey when no sale but the protects eg the tshirts i order are great fitting and feel...
I fully recommend the website
I just made a big order and looking forward to do another one great little (and big) things to get in great low prices till the time to order more this is my review
Less than a month ago I bought two clothes, to be honest I was afraid they wouldn't arrive.
However, I bought them from Mexico and they sent them to Venezuela for a loved one and they arrived at the destination, perhaps with a little delay, however the product arrived safely, completely and in good condition.
Simply the people who received the gifts loved them. Thank you very much for helping me send you a great gift
We have bought a dress for a wedding on the 8th of the month, with priority line shipping ("4-7business days"). We still have not recieved it after the wedding at the end of the month. Despite I paid an extra sum of money, for the """"faster""" delivery.
You also can't file a normal complaint. The do the turn to a different division trick. So you cant get to someone whom could actually help you with your problems or claims.
Dear customer,
We apologize for your problem. As for your case, could you please firstly advise us with your Order Number?
We will further check what caused your problem and then find a proper solution for you.
Thank you for your understanding and cooperation in advance.
#1891292
I've bought a number of items from LightInTheBox - jewellery, men's shirts, women's clothing, & handbags. All of which have been good quality. They are a little slow for delivery, but not too bad. I can recommend this company to anyone.
J'ai reçu une très belle paire de clous d oreilles conforme à la description, dans un délai rapide. Je recommande le site!
Shopped then purchased items needed for a wedding. Items were delivered quickly with great results. Will be doing more shopping in the future.
Their customer service good and is up to stander, they deliver in time and good quality products. I recommend them 100%. I will definitely buy again especially the hair.
They should not be allowed to advertise in the US. The cut of their clothes is not for the American woman. I even ordered three sizes up and it still didn't fit. Very small arms. Cut for the Oriental woman. They will not refund your money! Want to give you 20% instead. Totally corrupt
Dear customer,
We apologize for the problem. As for your case, could you please firstly advise us with your Order Number?
We will further check what caused your problem and then find a proper solution to help you out. Thank you for your understanding and cooperation in advance.
I've order several item, mostly the goods are very good en quick delivered, with clothes you have te be careful because the chines measures are not the same as the European ones instead of two sizes bigger mini experience is just one. Other things like always very good
Good service, shipping does not take long, they have good customer service, they respond quickly by chat to any eventuality, I am very satisfied with this page. (Buen servicio, el envío no lleva mucho tiempo, tienen un buen servicio al cliente, responden rápidamente por chat ante cualquier eventualidad, estoy muy satisfecho con esta página).
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.