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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Hey Guys,
I recently ordered from this site the following...
- wig
- Dress
- Nail art glitter
I did a video sharing my experiences. Not a sponsored video. Just thought this may help you decide if you want to order from this site or not.
https://youtu.be/zb57vsjtX4s
I ordered a wall clock and received a one that is different than the one I ordered. I contacted the company for a replacement and I was offered either a 30% refund or a 40% credit towards a future purchase. I argued that this is their fault because the Item Number does not match, but we cannot reach an agreement. It has been weeks and I have not received my refund or a response from the Light in the Box. STAY AWAY FROM THIS FRAUDULENT COMPANY.
It is not the first online shop I have used. But I was surprised by the shipping methods selection including preferred one which was very reliable and fast. I could track my parcel all the way from the warehouse until picking it up.
Product quality is worth its price and the price is reasonable. I think I will make shopping there in the future.
I am satisfied with the business. I recommend buying to Lightinthebox to everyone. Shopping is no problem, I can not complain about anything. When there is a problem, they start to solve it. Everything is alright. Thank you. Markéta P., Czech Republic
I have ordered 2 pairs of salsa shoes in February 2019. I had problems with this order as I coudn't receive it for many months, it was sent by the company the cheapest way and was not trackable. I had finally received the order in July (after alot of back and forth with the company), but the shoes quality was very poor and the shoes looked very different compared to the picture.
When I complained I was asked to return the shoes and receive the money back, which I did. Now, in October, I receive the message that I cannot have the money back as the shoes were custom made (which is not the case as I didnt order custom made shoes). This company got the shoes back and got my money. This is a scam! This company have scammed me to 150 USD!
Stay away from this company and its scam products!
This is Customer Service Supervisor from Lightinthebox. Please let me explain what happened to your order firstly.
We are sorry that both pairs of shoes won't work for you and you wanted to return them. Please be noted both pairs of shoes are Made-To-Order. While the shoes are standard, the heel will be customized in accordance to your selection.
In your Return ticket 19690864, you did not say the shoes have any quality issue. We also checked the photos you sent, while we were unable to find any quality issue with the shoes. Based on our policy, we could not accept return for non-quality Made-To-Order products. You can check the return policy statement in following link.
https://www.lightinthebox.com/nh/Return-Policy.html?prm=1.0.87.0
However, one of our representatives call Alphonse made a mistake. He did not notice your products were Made-To-Order and accepted your return request. It was his mistake. We had punished him strictly.
After we receive the return package, we also took a quality test on your return package. It shows your Made-To-Order shoes did not have any defect. So normally we could not issue any refund for you due to our policy. Hope you understand it.
However, I truly value you as our customer and do really want to help you, I had conducted new Ticket ID =19934941 in our ticket center and provide a SPECIAL solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Bellissimo sito prodotti particolari a buon mercato. Ho acquistato sempre ottimi prodotti ed in caso di problemi ho avuto rimborsi immediati o restituzione gratuita di oggetti
Purchased an item off lightinthebox, com when it came back it didn't look like the picture of what id bought. Had heavier pearls on it and was definitely not the veil that was being sold to unsuspecting customers. I have tried 30 times to contact their customer service centre and ive request a ticket to send the faulty item back. -THEY DONT GET BACK TO YOU.
AVOID AT ALL COSTS!
Dear customer,
We apologize for the problem. Could you please advise us your Order Number and more details about your problem, so we can check and resolve your problem in a timely manner?
We are also sorry to hear you felt difficult to contact us. Please be advised we clearly state on the product page how to contact our customer service. You will be easily find the "Customer Service" button on the top of every product page. After you click it, you will be re-directed to the following link, from which you will know how to submit a ticket:
https://www.lightinthebox.com/r/contact-us.html
Thank you for your understanding and cooperation in advance.
Me a encantado comprar en Lightinthebox e tenido buena experiencia de compra con ellos todo lo que e pedido me a llegado sin ningún problema los recomiendo al 100%
!... BEWARE SHOPPING WITH THIS COMPANY...!
*Sizes are Asian & you can't tell what size you'll need!
*Large was way too small, XXL is way too big!
*Orders took a month to arrive!
*Every order will be a different size - most too small!
*Impossible to contact or talk to anyone!... BEWARE SHOPPING WITH THIS COMPANY...!... BEWARE SHOPPING WITH THIS COMPANY...!
Dear customer,
We apologize for the problem. Could you please advise us your Order Number and more details about your problem, so we can check and resolve your problem in a timely manner?
We are also sorry to hear you felt difficult to contact us. Please be advised we clearly state on the product page how to contact our customer service. You will be easily find the "Customer Service" button on the top of every product page. After you click it, you will be re-directed to the following link, from which you will know how to submit a ticket:
https://www.lightinthebox.com/r/contact-us.html
Thank you for your understanding and cooperation in advance.
I've purchased several items from this site and the quality and delivery was amazing, would highly recommend this site to people who want reasonably priced items, would definitely purchase again
I am very pleased with the efficiency and speed of delivery of articles purchased online by me.
Thank You For Conquering Another Customer And I Will Sure To Continue To Keep Customer And Buy Through You.
Well
Hice un pedido de 28 prendas a esta pagina, cuando la ropa llega a Mexico, me hablan de DHL ADUANA, y me dicen que no me pueden entregar la ropa porque necesito permisos que por normas de Mexico necesitaba para obtener mi paquete, el permiso les cuento tarda un mes, pero por lo pronto en DHL por cada dia que pasara me cobrarian 300 pesos diarios, ellos mismos me dijeron que contactara un agente aduanal para que me prestara o rentara esos permisos cosa que hice pero que creen? El agente aduanal me cobraba el triple de lo que valia mi mercancia, opte por regresar el paquete a LightinThebOX oh sorpresa ellos tambien tienen el mismo problema y no pudieron recibir la ropa y aduana la mando a abandono o a destruccion, ahora esta pagina me ofrece el reembolso de solo el 50% de lo que inverti, pero numero 1, no se si sera real, no se cuanto tiempo tarden. Asi que sivan a comprar desde Mexico no compren tantas prendas porque sera una PERDIDA!
Estimado cliente,
Lamentamos saber sobre su problema. En cuanto a su caso, ¿podría primero proporcionarnos su número de pedido?
También avísenos más detalles sobre su problema, para que podamos verificarlo y resolverlo de manera oportuna. Prometemos asumir toda la responsabilidad una vez que confirmemos nuestro problema.
Gracias de antemano por su comprensión y cooperación.
I have tested this onlinestore a few times now, had some great stuff bought, had some troubles with delivery and every time they've helped me out in one day! The really want to make the customer happy all the way and the succeed. Great merchandise. Bought some tablets, videophone, tent etc. and i am very pleased. Thx for the great service every single time!
Purchased a chandelier and notice it was from China. Opening box, found 1/3 of needed pieces to assemble. Contacted company multiple times, spoke to supervisor Rebecca and always got the same excuse. Wanted detail count on pieces missing, detail count on pieces in box, wanted pictures, wanted invoice copy.( they already had). Would not discuss my $200 refund. After the fourth detail demand, they stopped any communication. Do not spend your money with these thieves. WARNING!
Dear customer,
We are sorry to hear the order you received was incomplete. But we are sorry that you did not tell the truth.
We did really want to help you resolve this problem. But please be noted that we need to learn which part and how many pieces were missing firstly. After we get the details, we can apply for the reshipment of the missing items for you.
We asked you to provide us with details in Ticket 19795746 in August. However, you did not send us the required information or reply to us until now. In this case, we are unable to help you further in your case. Please understand it is not because we did not want to help you, but we could not arrange the correct reshipment without knowing details about the missing parts.
Please provide us with the information and photos as requested in Ticket 19795746 at your earlier convenience. You may also send the information to the email address we provided in the Ticket.
After we confirm information about the "missing parts", we will apply for reshipment for you immediately.
Thank you for your understanding and cooperation in advance.
Ho acquistato delle tende oscuranti. Ottima qualità. Servizio clienti efficiente. Spedizione veloce.
I ordered a pair of men's shoes in early summer. The shoes were at least two sizes smaller than requested. Returned them in late July and have not received refund. I was told in an email response that the warehouse had not confirmed my return. Excuse Me But That Was TWO MONTHS AGO.
Dear customer,
We regret to hear about your problem. As for your case, could you please firstly provide us with your Order Number?
Please also advise us more details about your problem, so we can check it and resolve it in a timely manner. We promise to take full responsibility once we confirm our problem.
Thank you for your understanding and cooperation in advance.
Sur le site on trouve des prix défiant toute concurrence et des vêtements pour toutes les tailles. Aucune déception pour moi à ce jour car en les mensurations mentionnées sont exactes, belle qualité des vêtements, la livraison est variable suivant l'option et l'emballage est sûr. Si un problème persiste, le service client répond rapidement et une solution est trouvée.
ich habe jetzt schon 3x dort eingekauft, das Preis-Leistungsverhältnis ist echt super.
Bei den Größen sollte man aufpassen, es macht Sinn eine Nummer größer zu nehmen.
Ich kann diese Seite empfehlen
Do not order anything from this company if you need it by the time frame they claim. Both their packaging
And shipping time frames have been significantly longer than stated. I have communicated many time with them and have put in trouble tickets. Every time I get some very lame excuse and they close the ticket with zero resolution. I even told them before they shipped not to ship as I could tell they would arrive late based on the processing delay. They shipped anyway. I can tell it will be a battle to return and get paid paid back.
I suggest you trust very little of what they have on their site and what their customer service people tell you. It is clear they will say anything to get the product sold.
It has now been months and still no refund.
Dear customer,
We regret to hear about your problem. As for your case, could you please firstly provide us with your Order Number?
Please also advise us more details about your problem, so we can check it and resolve it in a timely manner. We promise to take full responsibility once we confirm our problem.
Thank you for your understanding and cooperation in advance.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
We apologize for the problem. Could you please provide us with your Order Number, so we can further check and resolve your problem in a timely manner?
Thank you for your understanding and cooperation in advance.