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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I want to give a zero star if I could! I ordered 5 dresses on 11/13, Total: 248.24, I received all item on 11/29, The color, size, style, and material nothing like the picture, I contact the customer service immediately and request return ticket ( I followed the return policy on their website), The response is offered me 30% off, and let me keep the item. I say no, They are junks, and none of them fit. No response after till now.
Dommage que les tailles ne correspondent pas et photo plus belle que l'article reçu.
J'aimerais plus de choix en sur mesure au moins je serais sûre de recevoir ma taille.
J'achèterais plus souvent si c'était sur mesure, j'ai robe de soirée et d'une combinaison où lycra de snorkelling malheureusement pas ma taille.
Ich habe mir einpaar Jeansstiefel gekauft und war erst etwas skeptisch, wegen der Passform. Die Lieferung war schnell und ich total überrascht. Die Stiefel sehen super aus und passen total.
The best value for money.
Is a shop where you can find many products at exceptional prices compared to other stores where you find them at a higher price.
I ordered 3 sweatshirt hoodies from light in the box for my grandkids for christmas. I was disgusted when they arrived. They are far from sweatshirt hoodies. The material is some type of silky material. Not sweatshirt material at all. No hoodie neck strings. No inner lining. The photos and the descriptions clearly state sweatshirt hoodies. Now I am afraid that if I return them I either will not receive them in time for Christmas or they will resend the crap they already sent to me. I wasted over $70 because what I received is not at all what they advertised. Customer service is no where to be found. Online customer support never has anyone online to talk to. I feel terrible. I am a senior citizen on a fixed income and this company not only stole Christmas gifts from my grandkids but also ripped me off $70. Don't know what to do
Dear customer,
We apologize for the problem. As for your case, could you please provide us with your Order Number, so we can check and solve problems in timely manner?
Thank you for your understanding in advance.
I am forced to give this 1 star, else it won't allow me to write this review. I ordered a jacket on 5th Nov 2019, which never got delivered to me. When I informed Light in the Box customer service, they asked me to lodge a complaint with NZ post. NZ post asked me to lodge a complaint through Light in the box. When I submitted a ticket to Light in the Box, they marked my ticket as resolved without even bothering to get me my parcel. If you have money to burn, you can order at Light in the box and just forget about it. Neither will you get your parcel nor your money. The name should be changed to darkness everywhere as the customer is not given any update as to where their parcel is. It's the worst ever experience I have received while buying online. Neither do they have an email ID or phone number where one can contact.
Order No. **************
Dear customer,
We apologize for the problem. As for your case, could you please provide us with your Order Number firstly? The reference you've provided is either incomplete or wrong, unfortunately.
We will then further check your problem and see if there is a better solution for you.
Thank you for your understanding and cooperation in advance.
Fiz a compra de um relógio da Hublot e amei chegou em perfeitas condições e acima do que eu esperava sem dúvidas
Do not buy from this company! They take your money and you never hear from them again. I bought cycling clothing from them which was far too small, sent it back and have never heard from them again, lost £120 to them.
LITBox send me an email via this site in December to make it look as if they were doing something. Tracking number advises me that the items I sent back were released from Chinese customs in October to them. Have given them the tracking number and have heard nothing since.
PLEASE PLEASE PLEASE - DON'T BUY ANYTHING FROM THIS COMPANY - THEY ARE TAKING YOUR MONEY AND LAUGHING ALL THE WAY TO THEIR BANK!
Dear customer,
We apologize for the problem. As for your case, could you please provide us with your Order Number firstly?
We will then further check your problem and see if there is a better solution for you.
Thank you for your understanding and cooperation in advance.
Fine varer og hyggelig kundeservice. Aldri opplevd noen som helst problemer med LITB.
Anbefaler LightInTheBox. Begynn å handle folkens. Dette er gøy. De har alt.
I lover this Chinese website. Service is good, good duty tax arrangement, small presents if you give a riview. I think that's srvice!
I ordered a dress that I really liked. I ordered the size recommend by their chart. The dress came very fast. I was so disappointed when it didn't fit. The top portion was much smaller than the measurements given. The waist was too high for a person of average height. I tried to return it that same day. I thought I had 7 days to return an unworn item. They told me that it was considered custom made and I should try to sell it myself or give it away. The dress was Eighty dollars before shipping. Money completely wasted. I can't wear the dress.
Dear customer,
We apologize for the problem. Could you please provide us with your Order Number, so we can further check and resolve your problem in a timely manner?
Thank you for your understanding and cooperation in advance.
Goed product voor een mooi prijs zeker waard om te kijken werkt ook soepel de website en verzenden gaat ook heel snel
I ordered more than five products, it all came in time and more so they are beautiful things and nice. Again the tracking was fantastic. I will still order more.
Very easy company to deal with, I ordered wrong size shirt so got in touch by e-mail and got a reply next morning due to time difference and my enquiry was resolved next day! Wouldrecommend to family and friends 5*****.
This was my second experience with Lightinthebox and it was a second positive one. Both outfits were for family weddings. I doubted the second time was going to measure up, but LITB rushed my order and it was a perfect fit. I will recommend to everyone I know.
The item purchased has good quality and it works as expected.
Fast delivery and good prices and offers.
I will use it, very professional and fast.
Products at the right price and optimum quality.
Great for having some gift ideas, without having to spend too much.
Highly recommended
I reveived my package quickly, the device was just like I expected, and cheap! Everything was propery packed and I am very glad with the device!
I ordered jewelry sets for the girls in my daughter sweet 15. They were perfect. I got a little nervous because the shipping carrier did not update status of my order. But i did arrive on time and was exactly what i wanted
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
We apologize for the problem. As for your case, could you please provide us with your Order Number, so we can check and solve problems in timely manner?
Thank you for your understanding in advance.