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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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This company "light in the box" is very good at selling items and collecting money. If they make a mistake and ship the wrong size they refuse to rectify the issue. This is my experience. I ordered cycling $#*!s to be shipped to the US in size medium. They shipped my China medium which is US small. The shirts are way too small and they refuse to send me the correct size and provide a return shipping label. I have never had an online merchant refuse to fix a mistake they made. They expect to be paid money for nothing. Beware of this company and their belligerent customer service representatives. Worthless!
Easy ordering proces, goods are exact as shown on the pictures, good quality, very nice prices, fast delivery
Tuotteet juuri mitä halusin, toki otin suosiolla 2numeroa isommat, kyse mekoista.
Nopea toimitus. Tilaan varmasti toistenkin.
Ordered a dress, which arrived in 2 1/2 weeks, only to realize it was the wrong size (when I checked the measurements, turns out I'm 4 sizes larger than my usual size!). Since I was on a time crunch for a wedding, I started the process for a return and purchased a new dress. Turns out, they consider all their dresses to be "Made-to-Measure," so I can't return it! So, that means I'm out $150. Don't shop here. It's a scam.
Dear customer,
We sincerely apologize for the problem. As for your case, could you please firstly advise us with your Order Number?
Please also tell us more details about your problem. We will check what caused the problem and then find a proper solution to fix it up. We promise to take full responsibility once we confirm our problem. Please don't be worried.
Thank you for your understanding and cooperation in advance.
Beware! Product was poor so intended to return. At your own cost from UK to Dongguan, China postage is near £17. Item was less than that to buy. Very Unhappy - feel conned. This is where internet shopping will fall over.
Dear customer,
We sincerely apologize for the problem. As for your case, could you please firstly advise us with your Order Number?
Please also tell us more details about your problem. We will check what caused the problem and then find a proper solution to fix it up. We promise to take full responsibility once we confirm our problem. Please don't be worried.
Thank you for your understanding and cooperation in advance.
My products were very good. Take note on the sizes because they are smaller than the standards in America. The problem was that it took seven weeks to arrive. I hope that the company could work on their shipping and delivery area
Le site fonctionne bien. Une fois le choix effectué, le paiement effectué, on est bien informé du départ de le commande ainsi que de son suivi. Les articles sont d'assez bonne qualité pour certains à bonne qualité pour d'autres. Je n'ai pas encore rencontré d'excellente qualité, selon mon critère européen.
Sinon rien d'autre à dire, tout va bien.
Worst company ever. First they deliver me fake hair claiming it is natural human hair then they refuse to refund me except when I buy again and only 30%refund. Second time they didn't even send my order to my address, the when I complained the told me that they can reshipp it if I pay more money. They r money stealers and unprofessional
Dear customer,
We sincerely apologize for the problem. As for your case, could you please firstly advise us with your Order Number?
Please also tell us more details about your problem. We will check what caused the problem and then find a proper solution to fix it up. We promise to take full responsibility once we confirm our problem. Please don't be worried.
Thank you for your understanding and cooperation in advance.
We brought these cushions for the living room, we liked them so much they are now a feature in the garden.
Μια ευχαριστη αγορα. Σε πολυ καλη τιμη και ποιοτητα. Η αποστολη αργησε λιγακι, αλλα με το συστημα εντοπισμου ημουν ενημερη καθε στιγμη για την πορεια του πακετου μου. Αξιοπιστη ιστοσελιδα με πολυ μεγαλη ποικιλια προιοντων και τιμων. Ειμαι πολυ ικανοποιημενη απο την αγορα μου.
Recomendo muito, minha primeira compra fiquei muito feliz, e me senti super seguro, irei compra mais!
J'ai acheté de nombreuses tenues de vélos, homme et femme, produit de très bonne qualité et à la mode, 3 fois moins cher qu'ailleurs.
La livraison est d'environ 8 à 12 jours.
Order number: **************. I was very happy to receive my order on time. The size fits. The dress is as advertised on the website.
Zero stars should be an option another robbing nasty company based in China that just rips off hard working honest people stuff takes months to arrive and is cheap nasty tat. Sent ten emails and F all back
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
I ordered 3 shirts from this site and was very pleased with the outcome of the order. Yes they are in China so it takes a little longer to get your items but they were well worth waiting for! I appreciate that they offer sizes that fit us bigger men as 2X here in the US is available on their site sized as 6X for the comparable size. The quality is good as well. I have my eye on a couple other shirts and will order from this company again. I have never seen any designs like these anywhere... glad to have found them.
When items were delivered they were faulty, as the picture shows the bulbs were hanging out of the frame. New batteries used but lights did not work. Lightinthebox are ignoring my request to return the items and get a refund.
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
I will never order here again. Ordered 2 fidget spinners back in 2017 and paid 28 USD. The order never arrived. After many emails, I was told to wait more than half a year when purchase protection would become valid. After contacting them again, they claim the order is closed and cannot be opened anymore. Don't trust this company! Don't buy at lightinthebox.
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Lightinthebox hat einfach alles. Preis-/Leistungsverhältnis stimmt perfekt. Lieferzeit ist ok. Ich freu mich diesen Shop gefunden zu haben. Leider wird mein Portemonaie sehr strapaziert, weil ich immer wieder was finde, was ich "unbedingt" brauche. Bei Kleidung bitte unbedingt nachmessen, gerade bei großen Größen. Aber das kennt man ja aus Asien. Ansonsten ist die Qualität gemessen am Preis echt super! Wo bekommt man für um die 20 ein Abendkleid, das tatsächlich gut verarbeitet ist, wo der Stoff den Anforderungen standhält und das auch noch gut aussieht? Ich lande bestimmt immer wieder auf dieser Seite, wenn mir nur mal langweilig ist.
Answer: Hello, I bought a few things and the quality was not very good and the sizing was totally wrong. I also bought a cellular charger and the battery inside was not soldered correctly. Lightinthebox has great price, but you pay for what you get, which isn't much. I have stopped buying from them.
Answer: Same problem... All thru email
Answer: We didn't buy a dress but the sizes are very small and the returns policy is a joke. I ended up losing money.
Answer: Dear Customer, we do recommend to you to refer to the size chart on each of the clothes first and then pick a suitable size for you.
Answer: Dear Customer, thank you for your inquiry. We're really sorry that our company made you feel nervous. Please kindly note that the total delivery time = processing time + shipping time. So for the arrival date of your package. It depends on the processing time of the product and the shipping method you choose. About the processing time, please kindly check the processing time on the product page. About the shipping time, you mentioned you paid extra fee for faster delivery. If the service you chose was expedited shipping, normally it takes 3-4 business days for shipping. If it's standard service, then 5-8 business days for shipping. If the order is delayed, we'll take full responsibility of that and you can contact us through tickets. You can refer to this guide to contact customer service: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
Answer: Will you send us your order number so that we can check?
Answer: Dont buy anything from this site. The picture is good, the object quality is garbage. You will be cheated and loose you money.
Answer: You NEVER get your money back... dont use them. I am amazed this company is allowed to trade, I am sure we have law's against this kind of practise.
Answer: Suggest not to buy. Might end up not receiving the order or received the wrong size and would be returning and paying shipping or requesting a refund or not receiving a refund at all. There's more legit company like Amazon where I bought the same one I ordered from Lightinabox, which I did not received. Sorry, but I would not trust this Co for anything. It' up to you to take the risk.
Answer: Count yourself lucky and DO NOT ORDER FROM THEM! You will be disappointed in the clothing and size from this company. All of the clothing I received was horrible quality and did not look at all like the photo they had online. They were just plain awful and the sizing was a joke. I received an XL shirt that would not fit a small person and a Med shirt (was supposed to be the same shirt as the XL) and the medium was literally larger than a 4x One was a terrible quality plain sweatshirt with a sticker posted on it and the other was a draping long gown like garment. I was appalled.would recommend finding a different company.


Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.