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LightInTheBox

4.1

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From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.


lightinthebox.com
Founded in 2007
singapore, Singapore, China
+1482
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LightInTheBox Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

We monitor reviews for authenticity

New York
1 review
1 helpful vote
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This company "light in the box" is very good at selling items and collecting money. If they make a mistake and ship the wrong size they refuse to rectify the issue. This is my experience. I ordered cycling $#*!s to be shipped to the US in size medium. They shipped my China medium which is US small. The shirts are way too small and they refuse to send me the correct size and provide a return shipping label. I have never had an online merchant refuse to fix a mistake they made. They expect to be paid money for nothing. Beware of this company and their belligerent customer service representatives. Worthless!

Date of experience: July 9, 2019
LightInTheBox F. LightInTheBox Rep
over a year old

Dear Customer, we would really like to help, but we found out you left this review without any order number.

We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.

NL
1 review
1 helpful vote
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Very nice
July 10, 2019

Easy ordering proces, goods are exact as shown on the pictures, good quality, very nice prices, fast delivery

Date of experience: July 8, 2019
Finland
1 review
0 helpful votes
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Tuotteet juuri mitä halusin, toki otin suosiolla 2numeroa isommat, kyse mekoista.
Nopea toimitus. Tilaan varmasti toistenkin.

Date of experience: July 4, 2019
California
1 review
0 helpful votes
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Ordered a dress, which arrived in 2 1/2 weeks, only to realize it was the wrong size (when I checked the measurements, turns out I'm 4 sizes larger than my usual size!). Since I was on a time crunch for a wedding, I started the process for a return and purchased a new dress. Turns out, they consider all their dresses to be "Made-to-Measure," so I can't return it! So, that means I'm out $150. Don't shop here. It's a scam.

Date of experience: July 1, 2019
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

We sincerely apologize for the problem. As for your case, could you please firstly advise us with your Order Number?

Please also tell us more details about your problem. We will check what caused the problem and then find a proper solution to fix it up. We promise to take full responsibility once we confirm our problem. Please don't be worried.

Thank you for your understanding and cooperation in advance.

GB
1 review
0 helpful votes
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Returns suck!
June 27, 2019

Beware! Product was poor so intended to return. At your own cost from UK to Dongguan, China postage is near £17. Item was less than that to buy. Very Unhappy - feel conned. This is where internet shopping will fall over.

Date of experience: June 27, 2019
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

We sincerely apologize for the problem. As for your case, could you please firstly advise us with your Order Number?

Please also tell us more details about your problem. We will check what caused the problem and then find a proper solution to fix it up. We promise to take full responsibility once we confirm our problem. Please don't be worried.

Thank you for your understanding and cooperation in advance.

Mexico
1 review
0 helpful votes
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My products were very good. Take note on the sizes because they are smaller than the standards in America. The problem was that it took seven weeks to arrive. I hope that the company could work on their shipping and delivery area

Date of experience: June 24, 2019
France
1 review
0 helpful votes
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Très bon site
June 26, 2019

Le site fonctionne bien. Une fois le choix effectué, le paiement effectué, on est bien informé du départ de le commande ainsi que de son suivi. Les articles sont d'assez bonne qualité pour certains à bonne qualité pour d'autres. Je n'ai pas encore rencontré d'excellente qualité, selon mon critère européen.
Sinon rien d'autre à dire, tout va bien.

Date of experience: June 24, 2019
Egypt
1 review
0 helpful votes
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Worst company ever.
June 21, 2019

Worst company ever. First they deliver me fake hair claiming it is natural human hair then they refuse to refund me except when I buy again and only 30%refund. Second time they didn't even send my order to my address, the when I complained the told me that they can reshipp it if I pay more money. They r money stealers and unprofessional

Date of experience: June 21, 2019
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

We sincerely apologize for the problem. As for your case, could you please firstly advise us with your Order Number?

Please also tell us more details about your problem. We will check what caused the problem and then find a proper solution to fix it up. We promise to take full responsibility once we confirm our problem. Please don't be worried.

Thank you for your understanding and cooperation in advance.

GB
1 review
1 helpful vote
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Very pleased
June 21, 2019

We brought these cushions for the living room, we liked them so much they are now a feature in the garden.

Date of experience: June 19, 2019
Greece
1 review
0 helpful votes
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Happy to bye
June 18, 2019

Μια ευχαριστη αγορα. Σε πολυ καλη τιμη και ποιοτητα. Η αποστολη αργησε λιγακι, αλλα με το συστημα εντοπισμου ημουν ενημερη καθε στιγμη για την πορεια του πακετου μου. Αξιοπιστη ιστοσελιδα με πολυ μεγαλη ποικιλια προιοντων και τιμων. Ειμαι πολυ ικανοποιημενη απο την αγορα μου.

Date of experience: June 18, 2019
Brazil
1 review
0 helpful votes
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Muito Bom!
June 17, 2019

Recomendo muito, minha primeira compra fiquei muito feliz, e me senti super seguro, irei compra mais!

Date of experience: June 15, 2019
France
1 review
0 helpful votes
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J'ai acheté de nombreuses tenues de vélos, homme et femme, produit de très bonne qualité et à la mode, 3 fois moins cher qu'ailleurs.
La livraison est d'environ 8 à 12 jours.

Date of experience: June 14, 2019
Germany
1 review
0 helpful votes
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Order number: **************. I was very happy to receive my order on time. The size fits. The dress is as advertised on the website.

Date of experience: June 14, 2019
GB
2 reviews
0 helpful votes
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Zero
June 13, 2019

Zero stars should be an option another robbing nasty company based in China that just rips off hard working honest people stuff takes months to arrive and is cheap nasty tat. Sent ten emails and F all back

Date of experience: June 13, 2019
LightInTheBox F. LightInTheBox Rep
over a year old

Dear Customer, we would really like to help, but we found out you left this review without any order number.

We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.

Colorado
2 reviews
0 helpful votes
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I ordered 3 shirts from this site and was very pleased with the outcome of the order. Yes they are in China so it takes a little longer to get your items but they were well worth waiting for! I appreciate that they offer sizes that fit us bigger men as 2X here in the US is available on their site sized as 6X for the comparable size. The quality is good as well. I have my eye on a couple other shirts and will order from this company again. I have never seen any designs like these anywhere... glad to have found them.

Date of experience: June 13, 2019
GB
1 review
0 helpful votes
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When items were delivered they were faulty, as the picture shows the bulbs were hanging out of the frame. New batteries used but lights did not work. Lightinthebox are ignoring my request to return the items and get a refund.

Date of experience: June 12, 2019
LightInTheBox F. LightInTheBox Rep
over a year old

Dear Customer, we would really like to help, but we found out you left this review without any order number.

We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.

Oregon
2 reviews
13 helpful votes
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Never
June 12, 2019

I will never order here again. Ordered 2 fidget spinners back in 2017 and paid 28 USD. The order never arrived. After many emails, I was told to wait more than half a year when purchase protection would become valid. After contacting them again, they claim the order is closed and cannot be opened anymore. Don't trust this company! Don't buy at lightinthebox.

Date of experience: June 12, 2019
LightInTheBox F. LightInTheBox Rep
over a year old

Dear Customer, we would really like to help, but we found out you left this review without any order number.

We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.

Germany
1 review
0 helpful votes
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Lightinthebox hat einfach alles. Preis-/Leistungsverhältnis stimmt perfekt. Lieferzeit ist ok. Ich freu mich diesen Shop gefunden zu haben. Leider wird mein Portemonaie sehr strapaziert, weil ich immer wieder was finde, was ich "unbedingt" brauche. Bei Kleidung bitte unbedingt nachmessen, gerade bei großen Größen. Aber das kennt man ja aus Asien. Ansonsten ist die Qualität gemessen am Preis echt super! Wo bekommt man für um die 20 ein Abendkleid, das tatsächlich gut verarbeitet ist, wo der Stoff den Anforderungen standhält und das auch noch gut aussieht? Ich lande bestimmt immer wieder auf dieser Seite, wenn mir nur mal langweilig ist.

Date of experience: June 12, 2019
Brazil
1 review
0 helpful votes
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Top
June 11, 2019

Ótima Loja. Perfeita loja. Atendimento 100%. Produtos de alta qualidade... Tempo de entrega incomparado... Muito rápido...

Date of experience: June 11, 2019
Brazil
1 review
0 helpful votes
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Muito bo
June 11, 2019

Super tranquilo e seguro, recomendo a todos os meus amigos, uma experiência de está seguro dentro de um mundo incerto que é o virtual

Date of experience: June 10, 2019