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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I ordered so many things from Lightin absolutely very very good product and services.
I was open my account in 2017
A good place to shop. Where you find everything, with great prices and products of excellent quality. The prices are small but the pleasure is great.
Affari ottimi con lightinthebox.com rapidi nelle consegne e sempre disponibile in caso di problemi
Consigliato a tutti da provare
Wish I could give this company zero stars! Absolutely awful service, DO NOT SHOP HERE!
I ordered a pair of cycling shorts and paid a significant amount for them to be delivered within 2-5 working days (£7.29). I received them EIGHT working days later... Due to this late delivery, I had missed the event where i needed them so wanted to return these items. They then make it very hard for you to return the items, you have to submit a form as to why you would like to return them and then they can approve it.
It took them SIX days to reply to my actual request and even then they did not give me a return address they said if i don't return them i can have a discount off the price. Not what i asked for! Following from this they will not refund me the £7.29 i paid for the "speedy" delivery, apparently the 2-5 business days does not take into account processing time (thats stupid and misleading). And you should only count that from the day it is shipped. Even with this in mind however it took SIX working days for the item to come, which is outside of the window i paid for.
This company is an absolute joke, they take incredibly long times to reply to your complaints, and do not take you seriously. I WILL NOT BE SHOPPING HERE AGAIN and advise that you do the same!
Livraison dans les temps. Remboursement des frais de douane très rapide. Vraiment étonnée par l'efficacité et la communication avec ce site chinois. Très satisfaite, je ferais certainement encore appel à leurs services.
II bought a lamp in this Chinese site almost two months ago and I opened this ticket to his costumer service *******.The shipment was delayed, the package conditions horrible, bad product presentation. The lamp arrived broken. For a replacement of the product, they asked me to send back the scrap they sent me and then they would make the refund. So it's a waste of time and money paid for shipping the package with this solution they offer. And I've already seen reviews with refund problems after returning what they bought. My advice, stay away from this web.
Dear Customer,
This is a supervisor from LightInTheBox.
I really feel sorry for the discomfort caused.
The carrier has admitted they might have mishandled your parcel and caused some damage.
We are thoroughly apologetic for their behavior. In this case, we've arranged a return for you.
You will then receive a replacing as you required.
Thank you very much for your kind support.
If you have any questions, please feel free to contact me and I will do my best to assist you.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19577258
Thank you very much.
I purchased 4 items, hoping one would work. None did. Colors were off and one item was ill-fitting. Look at the arm! They said the items were made to order (THEY WERE NOT) and refused to return them.
Dear customer,
We apologize for the problem. As for your case, could you please firstly advise us with your Order Number?
Please also advise us more details about the problem with each product. We will then check your problems further and try to see if there is any better solution for you.
Thank you for your understanding and cooperation in advance.
This company sent me the wrong item and still will not refund. Expects me to pay for return shipping to China. It's been a month. Miserable.
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
I've purchased multiple items from different sellers and all came accordings to its shipping delivery date and the item itself. Shape diva was durable i ordered january 2018 and until now im still using it.
Buyers should just be keen about the details of the products they wanna buy.
Cheers #lightinthebox. More orders to be in the cart for sure...
I received your e-mail authorizing the return. I was VERY disappointed in the fact that your stated I received what I ordered and that it was being returned for personal reasons"W R O N G " I received a pair of shoes that are not a 9.5 in size.Its obvious there is a manufacture defect in the labeling of this pair of shoes.To make matter worse they were to be returned to POLAND at a cost of $125.00 in postage. I see what the game is here, rest assure I will be making negative comments on your web site as well as Facebook, E bay, LinkedIn and Google web page about this issue and dealing with LiteinThebox.
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Bought a wedding 3 PC pantsuit based on sizes posted. Actually ordered next size up. Would have had altered. Pants fit perfect but top which was corset style was 2 sizes to small. I requested a refund immediately took several days to get a response claiming it was made to order which was false. They do not issue refunds. I lost $178.00. Will never do business again with this company.
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Do not buy anything from this company, when you contact them to return something. They offer you a 50% refund and to keep the product instead.
If you dont want this, they string you along for days until you finally find out you have to send the product back to Poland.
If you decide that you cant be bothered anymore they refuse the 50% refund
This company are shocking!
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
You
I really appreciate the effort you put in to make the product it i was very unique and made my wedding day very special and very magical and I I love the Swarovski crystals in it makes me feel very lucky and a princess
I bought a wifi lamp in this page. I thought it was an American website but it result a chinese web. I paid about 160 dollar including express mail. Well, the packed arrived after 2 weeks, the packed looks like came from the second world war, smashed, dirty and very bad quality. The product had not any comercial box inside, very rude packed inside the mailing box. Of course the product came broked. I cant understand, if I paid a high quote for transportation what transportation they used? I expected DHL, UPS or FEDEx, not regular mail. I made a request for a new one and they are offering a discoun 30%. What kind of company is this. It was your fault, In this case Amazon just send another and thats the end of the history. Ticket. *******
Dear Customer,
This is a supervisor from LightInTheBox.
I really feel sorry for the discomfort caused.
The carrier has admitted they might have mishandled your parcel and caused some damage.
We are thoroughly apologetic for their behavior. In this case, we've arranged a return for you.
You will then receive a replacing as you required.
Thank you very much for your kind support.
If you have any questions, please feel free to contact me and I will do my best to assist you.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19577258
Thank you very much.
Sitejabber has amazing wigs. Great quality. My daughter wears them to school for the cost well worth it! Will buy again.
I am order this side many times and stuff is good and good prices. Maybe you have to wait that stuff litlle time but is not bad. Member when you order take litlle bigger side like normal.
Good response from customer support, which is most important and products are up-to expectation. Delivered as promised.
Muy contento con el cervicio y la mercancia, muy rapido y cumplidos con los pedidos que se hacen y lo mas importante no ay perdida llega directo a mi direccion
I have ordered several electronic items from this store, and I am very satisfied with their service. Even when the item is not working properly (which happened only once) they provide good service.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
We apologize for the problem. As for your case, could you please firstly advise us with your Order Number?
Please also advise us more details about the problem with each product. We will then check your problems further and try to see if there is any better solution for you.
Thank you for your understanding and cooperation in advance.