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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Make sure you order your right size. Took almost 2 months to get refunded. Very very very very slow.
I'm very happy to comment about because it very expeditive to deliver the order. I give an example recently I've bought the smart watch and I received that.
Congratulations for the best service!
Heb nu een aantal keren dingen gekocht bij lightbox de kwaliteit was goed en de spulletjes kwamen overeen met de afbeeldingen moet geen haast hebben, duurt even maar komt allemaal best voorelkaar
I bought 5 items of clothing from this company for my sisters as we got ready for our little brother's wedding day.
As I wanted the goods to arrive faster, I paid for the 3-4 days tracked shipping method.
However, 7 days later, I had not heard any thing from Lightinthebox. As time was critical on my order, I contacted the company and advised that if they were unable to deliver on time, I should be issued with a refund.
As soon as they read my email, they issued me with a Royalmail tracking Number: MN*******GB to represent that they had already shipped out the goods, so I could not cancel.
I proceeded to Royalmail Track & Trace service, to try and track the goods. Every time I tracked using their reference, Royalmail systems returned a message saying that "The sender has advised us they're preparing your item. More information will be available when we receive it" - If any one uses this tracking number today, they will still get this same message.
I then contacted the company again, they then advised that I needed to wait for another 2 -3 weeks for my order to arrive. I decided to contact paypal to recover me money.
Eventually I recovered my money from paypal after being distressed for over 6/7 weeks.
IF YOU WANT PEACE OF MIND HEED MY ADVICE. STAY WAY FAR AWAY FROM THIS COMPANY. ITS A FRAUD
Dear Customer,
This is a supervisor from LightInTheBox.
I feel so sorry to hear your parcel is delayed.
I can see the tracking is not updated, so I've contacted our logistics to fix this issue.
The carrier had informed us that on 2019-04-18 they tried to deliver the parcel, but there was no one home.
We'd like to offer a refund of the postage as compensation in case you still need this parcel.
If you no longer wish to receive it, we will arrange a refund and you may refuse it later,
Is that okay with you?
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19528105
Thank you very much.
Camo blazer, found it on lightinthebox.com reasonable price. Excellent Quality, will shop again. 100
Olá pessoal estou comparando muitas coisa nesse e adorei um boa experiência, compartilho minha com vocês boas compras!
I purchased 10pcs of the 9W LED lights for my vehicle DRL. I received the item within the time frame indicated during the purchase. I installed 4 of the 10 led lights on my car as DRLs. So far so good..
This is the only source I know for rare earth spherical magnets. These are a toy which can be sculpted. I have ordered more and more. My office is very happy. Guests come again just to play with the magnets.
Items are packed well. Items ship within a few days of ordering. My orders take a month to arrive. Yes, waiting is tough. It's not slow shipping, it's just a vast distance to cover. Compare the shipping time to picking the item up in person!
Expedited Express Carriers out of Lawrenceville, GA. Is not affiliated with Light in the Box whatsoever we are a freight Company and do not do Package deliveries we are not Expedited Express Global which Lightinthebox Uses.
Dear customer,
We apologize for any problem. As for your case, could you please firstly advise us with your Order Number?
Please also tell us more details about your problem, so we can check and resolve it a timely manner. Thank you for your understanding and cooperation in advance.
Eu nunca tive problemas. Sempre que comprei chegou e os produtos são de 1a. E a entrega é rápida. Comprei celulares, relógios, joystick, action figures, entre outras mercadorias. Sempre chegou.
I bought an adorable dress for my daughter. The price was $20 with shipping. More than I usually pay for children's clothes, but it was her birthday and it was way worth the money. It's good quality and came in a timely manner
I bought some goods worth $130.00 including delivery charges, When it was delivered I was asked to pay for custom duties which I disagreed. I ask that the merchandise be returned as I was not informed to begin with about paying for Custom Duties. I was never refunded, not even a penny from the $130.00 I paid for. I don't know if the merchandise ever got back to them. My ticket # was *******, was closed in Dec. 2018. I will never order from this company anymore. They are crooked.
Dear Customer,
This is supervisor from LightInTheBox.
I feel sorry for the confusion.
Firstly, we'd like to remind that the taxes are noted in our knowledge base as below: http://www.lightinthebox.com/knowledge-base/c1229/a3021.html
A tax insurance can be added easily when you place the order, as it is shown down below once you check out: https://www.lightinthebox.com/download/b09ca8dc-93d2-4d86-a499-765115f6f4fa
For customers who had this duty insurance, we will fully refund duty cost if it is occurred. Please note you chose not to insure your order against tax at checkout.
The carrier has not returned your parcel yet. Normally, we need to wait until the return process is completed. However, we will start processing the refund beforehand to meet your satisfaction.
Again, I am sorry for this unusual situation and any discomfort this may have caused to you. I will immediately refund you 102.12 CAD.
The refund will be sent to your card which you used to pay for this order. It usually takes 3-5 days to be processed by us. depending on your local bank, it may take up to 7-25 days for you to receive it on your credit card, as it normally takes up to one billing cycle for them to execute it. Please contact your bank branch if you have any concern on their refund time frame.
Thank you very much for your kind support.
If you require any further information, please let me know and I will do my best to assist you.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19474380
Thank you very much.
I recently bought a pair of dancing shoes they are exactly what I ordered. The size, the color and the comfort. Thanks
This is a place for those who want high quality, fair prices and quick delivery.
The shop is safe to use.
I've had a lot of successful purchases. Though, the overall purchase price is higher than other sites I've shopped.
Amo comprar coisas pelo LightInTheBox, comprei relógio que realmente original, acessórios pra celulares de ótima qualidade
We bought strip light
We bought strip light. Fast delivery good communication. Good price. I also told them the strip lights needed more sticky on the back. They thanked me and said they needed this sort of information to make there goods better. Good company. Would buy again from them. A
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
We sincerely apologize for any inconvenience caused. If your problem has not been resolved, please kindly advise us your Order Number and more details about your problem. We will further check your case and find a proper solution to help you out.
If we confirm our products have any quality issue, we will take full responsibility of it. Please don't be worried.
Thank you for your understanding and cooperation in advance.