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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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The order was received on time and works great. The order is as described and Thank you so very much.
Very fast delivery, very good price for what looks to be a quality product! Very happy with my purchase!
I ORDERED TWO WOMEN TRENCH COATS 1 BLK & 1 GREEN. I ORDERED THIS ON FEBRUARY 26th, 2019 DURING THE ENTIRE TIME I KEPT SENDING MESSAGES AND THEY KEPT ANSWERING ME WITH A LIE AFTER LIE I DID NOT RECEIVE MY ORDER UNTIL MARCH 23rd, 2019@ MY POST OFFICE BOX I THOUGHT FINALLY I CAME HOME OPENED MY PACKAGE AND SERIOUSLY THESE MOTHACKAS SENT ME ONE DAMN BLK TRENCH COAT AND A $#*!IN LIME GREEN TOP CAN YOU BELIEVE THAT $#*! I DONT KNOW WHERE IN THE HELL THIS TOP COME FROM IM GUESSING THAT I HAVE SOMEONE ELSE'S DAMN ORDER AND THEY PROBABLY HAVE MINE I AM GOING TO TURN THIS COMPANY IN TO THE BETTER BUSINESS, THE ATTORNEY GENERAL'S OFFICE & ALSO THE FEDERAL TRADE COMMISSIONER S OFFICE MY ACCOUNT WILL NOT GIVE ME THE OPTION TO RETURN THIS ORDER OR CONTACT THEM LEAVING ME NO OPTION OF LEAVING A MESSAGE, THEY HAVE NO PHONE NUMBER TO CONTACT THEM AND I SEE WHY THERE PHONES WOULD BE RINGING OFF THE HOOK I HAVE NEVER KNOWN A COMPANY WITHOUT A CUSTOMER SERVICE NUMBER TO CONTACT THEM DURING BUSINESS DAYS AND HOURS THERE NOT ANSWERING MY CONTACT US MESSAGES IF I COULD JUST HAVE ONE CONVERSATION WITH ANYONE INSIDE OF THAT LIGHTINTHEBOX GOD KNOWS THEY WOULD CONSIDER CLOSING THERE COMPANY DOORS THIS KIND OF BULL$#*! CUSTOMER SERVICE THEY HAVE IS FOR LIGHTINTHEBOX TO HIDE BEHIND THIS LIGHTINTHEBOX COMPANY IS A POOR EXCUSE FOR A LEGITIMATE BUSINESS A MOTHA$#*!AS. SORRY BUT THIS IS TRULY A SERIOUS PROBLEM THAT SOMEONE NEEDS TO DO SOMETHING ABOUT
I recently ordered some dance shoes from LightInTheBox. Initially, I loved them, but then there was an issue with them. I contacted customer support and they answered fairly fast and provided me with a full refund and did not require me to return the shoe. The items on LightIngTheBox are what you would expect from a value website but I have had pretty good experiences with most of the items from the website. As long as you read the reviews and follow the measurement guides, you should be fine!
Placed an order ************** with over 140 eur worth of goods only to find out the cancelled my order without my consent and without even emailing me about it! I contacted their CS only to be met with a generic response saying my refund will take a few days and to check my rewards/credit? Like what the hell? I wanted MY ORDER not a refund!
*UPDATE* Got my refund. Used my irish card to try it again as i was paying with my old aussie card before. SAME THING HAPPENED. NO notification email, not one form of contact whatsoever and they cancel my order AGAIN.
Dear Customer,
This is supervisor from LightInTheBox.
Since I really care about your satisfaction, I'd rather prefer to sort it out for you on my own. Please trust me that I'll try my best to help you.
I feel sorry for the trouble, please note your order was canceled the same day you've placed because your payment did not fulfill our safety check.
While we're sorry for your frustrating experience, please note you've received a notification on your account.
Even if we understand you may be upset as we did not require your consent for cancelling your order, our Customer's safety comes first and we won't accept any payment transaction we might believe not genuine, as in your case due to the mismatching information between card owner and shipping address.
Thank you very much for your kind support.
If I can do anything else for you, please feel free to contact me and I will do my best to assist you.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19435624
Thank you very much.
My order was exactly as photographed. When I asked anything they gave me a clear explanation and understood what I was asking. Price is fair and product is good.
I have purchased many items from this business, the garments have been of outstanding quality, although they run smaller than American sizes, just go up a few sizes or do a custom order, you won't be disappointed. Beautiful garments.
Cheap quality, scam company from China. Don't buy! They took my money but never sent the product. When I complained on Twitter, they emailed me, implying that if I took my bad review of them down, they would "expedite my refund." Totally unethical! Stay away!
Dear customer,
We apologize for the problem. As for your case, could you please firstly advise us with your Order Number?
Please also describe more details about your problem. We will check what caused this problem and then find a proper solution to help you out. If we made any mistake, we will take full responsibility of it.
Thank you for your understanding and cooperation in advance.
Mi comentario de los zapatos es bueno, estoy contenta con el producto Recibido, son como se ven en las imágenes, la talla me llegó bien, además, en el tiempo acordado, la comunicación con la página es buena, los zapatos son cómodos y bonitos. Recomiendo totalmente esta página para comprar.
The X96 mini tv box arrived quickly and well packed. The android box is spectacular is very small but powerful and fast. I am very satisfied. Hope to buy again from LightIntheBox
I bought a couple of items on Light In The Box s website and I was very happy of what i received. My slippers were too small and they gave me a credit to buy other ones. :)
Pagina muy recomedable, perfecta, los artículos son de calidad. Muy buena web. El tiempo de llegada de los artículos no es demasiado.
Very satisfied with the dance shoes. My daughter wears normally 34, these were 35 and they were O. K. I recommend to buy one size more.
Would recommend it to more people. They make sure to track your parcel. But they should just add a request for refund tab on their site.
My overall interaction with light in the box has been great. I received my items quickly and was provided with a tracking information. Customer support was excellent and very reassuring. I would definitely recommend this company.
Compré unos led para una cámara de circuito cerrado, el envío fue dentro del tiempo estimado, la compra fue rápida, se validó mi pago de manera inmediata; el artículo es totalmente funcional y se adaptó, sin ningún contratiempo, a la cámara que quería reparar. ¡Les recomiendo lightinthebox!.
Amo os produtos dessa loja, tudo que pedi veio com muita rapidez e de qualidade superior ao desejado.
Awesome, good looking sandal, and a very satisfied customer. I wasn't expecting to get at a reasonable price but I was wrong. Very surprised of the high quality of the product and the price.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
We apologize for the problems. But we will try our best to help you.
As for your case, could you please firstly advise us with your Order Number？Please also describe more details about your problem so we can investigate it further. We promise to take full responsibility once we confirm our problem. Please don't be worried.
Please also be noted currently we don't use emails to contact customers because we need to keep all the communication records in our system. All our customers can contact our customer service via Tickets. Next time if you have any problem, you may log in your account and submit a ticket to contact us. Here is how you can contact customer service:
http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
We appreciate your understanding in advance.