LightInTheBoxReviews 13,788

I ordered a 3XL T shirt that was obviously only XL when it arrived. Although, it was their error they did not offer a full refund. I sent the shirt back & provided them the tracking number. They still didn't refund my $. I contacted them a month later & they acknowledged they received it, but a month later still didn't refund the $. I contacted them a couple of weeks ago & they sent me 3 step instructions to get my refund. Step failed. They took almost a week to respond to the step. They asked for my email address to refund to paypal. Then they said sorry, they need my paypal account, but weren't specific about the info they needed. Now they respond "They are currently contacting the corresponding department to verify for you. Once we receive your response, we will provide a solution to solve this problem. We will get in touch with you in the next 3-5 business days." I should have received my refund months ago!

Pur essendo un po' scettica nell'acquistare un vestito da cerimonia importante, perché avevo paura dei tempi di consegna, recensisco a 5 stelle questo sito super attendibile in quanto a tempi di consegna, assistenza post vendita e soprattutto per la qualità e bellezza dell'abito acquistato! Sono super soddisfatta! Il vestito confezionato su misura mi è arrivato nei tempi prestabiliti! Grazie mille per il vostro servizio! Acquisterò sempre da voi!

They give you a processing time that is significantly off. Items may take anywhere from 2-5 times longer to receive than stated. If you want to cancel your order because it won't arrive in time for some event (birthday, prom, ball, party, etc.), then they try to charge you a handling fee. I fought the handling fee and they said they would refund the full amount of items that had not been sent and cancel those items. The amount refunded was only for shoes.
There are occasions when it is appropriate for a business to register more than one domain name, but in my experience it is often to hide bad reviews that are connected to other domain names. This appears to be the case with Lightinthebox.com as they also DBA as Mini in the Box which has 150 complaints with the BBB. This number will soon be 151.
Based on research through domaineye.com they have at least two other domains: miniinthebox.com and dropinthebox.com.

I ordered two LONG wigs. Both for less than $20. I purchased them just to give an idea of what the style/color would look like on me. I REALLY didn't expect them to be wearable... for that little amount I was sure they would be really poorly made. HOWEVER... Both of them are as good as the wigs i have paid 3X that much for... and i WILL wear them both when I go out... VERY impressed. Shippment was a bit slow. But nothing more then what I expected. WILL DEFINITELY order again. And have already referred them to my MOTHER!

I have been doing business with Lightinthebox.com for many years now. So much that I own some stock in the company.

Their many issues with extremely long shipping delays, product quality, non existent customer service, un-user friendly website, and language barriers made it difficult to use them more. However, the great prices made me keep going back. It appears that their customer service, shipping times, and product quality has been improving as their business in the states increases.

They actually have become more flexible about returns and exchanges. They didn't use to accept them. I even received a call from a English speaking costumer service person. They were following up a problem I had with a recent order.

As an event planner, I am always searching for party decor, fashion, invitations, favors, etc. I regularly purchased attire for bridal parties and many other things needed to execute an amazing weddings and parties.

I recommend the site regularly to friends and enjoying the continued improvements in offerings by lightinthebox.com

Cheap material. Horrible customer service. You can't send a direct email about your concern, you have to complete a "ticket" and it's almist impossible to do. Site says 3-5 days shipping, and I placed my order Jan 19/2019. My first item was in that time. The second was about a week. And the third I haven't received yet! They sent by DHL which charges you huge brokerage fees. All said and done, terrible experience. I won't be ordering from them ever again!

Dacă și-ar îmbunătăți accesul la informații online la produsele de pe site, prin chat, și dacă timpii de expediere s-ar mai reduce, atunci ar avea calificativul "excelent".

Items reached in good status, well packed and in time to Cali city, Colombia. The order was set on 15 Dec., it was accepted on 19 Dec. And it got to my address on 15 Jan. It took a month. It went through customs without any hassle, no extra charges.

Los artículos llegaron muy bien empacados, en buen estado y a tiempo el día 15 de Enero a la ciudad de Cali, Colombia. Tomó un mes, cuando yo lo había pedido el 15 de diciembre. Sin problemas de cobro extra por la aduana. Gracias