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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I love buy stuff on lightinthebox because it's simple and convivial.
The customer service is quick and always kind for give an answer.
I recommand this website!
All I need as a person, family and business are always available with reasonable prices in lightin The Box. They have NEVER failed me...
I had the best experience ever in terms of communication the time I was waiting for my parcel and the feedback was on time
Adorei pq veio tudo como emcomendei! Compre lá! Essa loja sempre me surpriende com os melhores presentes que posso dar a alguem. Sempre que posso compro lá!
I recently ordered a pair of shoes which wasn't cheap in any way. I paid for the shoes through PayPal credit. They took my money and I NEVER got an email with a confirmation of my order, an acknowledgment that I made the purchase, or an order number for me to make a claim or follow up. I filed a complaint with PayPal credit and THEY CANNOT DO ANYTHING. Do light in the box took my money and I'll never get my shoes. $#*! THEM AND NEVER DO BUSINESS WITH THEM AGAIN.
I have made a large number of purchases through Light In The Box, where I have purchased a number of sections of clothing, kitchen, equipment and children's needs in this site. Positive experiences have been made because prices are good and quality is excellent compared to prices. The site is rich in supply and choice for each type of product and competitiveness. The commercial is high.
Based on the experience, the site can be evaluated as follows:
Positives:
Competitive prices compared to similar sites with frequent and varied offers.
The quality of good products in general is good to excellent.
Clear and noticeable diversity in each product section and options for each product.
There are continuous and varied promotions that attract customers' attention.
Reasonable shipping period by shipment of China.
Negatives:
Receiving medicine with the absence of some products in the warehouses, resulting in delay in the exit of the order from the warehouses.
The measurements in the clothing are inaccurate, since the size of M in Saudi Arabia is the same as the XXL size in the site, meaning that the measurements should be viewed through the table that contains the sizes in centimeters and then the size matching the person.
In general, the site is considered one of the best and strongest sites for shopping online and can be used to get the basic requirements and accessories with good quality and prices
La spedizione è arrivata, nonostante il ritardo ma mi hanno risposto subito, il pacco inoltre era in perfette condizioni e non ho pagato dogana
Actually buying in this way has been rewarding and very good experience. Nothing traumatic, good follow-up and always aware of the status and quality of the service provided. Thank you
Comprei um celular pelo site e tive todo apoio que precisei... E o estorno dos impostos tb ocorreram com tranquilidade... recomendo a todos
Fast shipping. The quality is good, the description matches. I really liked. Thank. This wasn't my first and not my last order!
Ótimo site, com sistema de compras fácil onde entrega e produtos são de ótima qualidade!
O produto chega em perfeito estado.
A melhor experiência que tive em compras fora do Brasil via internet. Atendimento agil e preço competitivo. A partir de agora, todas as compras serão feitas no Lightinthebox.
Fast shipping. The quality is good, the description matches. Pants are light and warm. I really liked. Thank.
Esta página es excelente, he realizado cerca de 8 pedidos y nunca he tenido ningun problema. Y cada ropa es justo como lo pedí. Puede que se atrasen un poco pero vale la pena la espera. Es magnífico poder contar con ellos. Gracias!
Great products, wow prices and such a variety. Just keep in mind it takes a little longer for shipping but well worth it
Super cool Tool, robust and well made, a great tool for electronics hobbyists! While
The package was on the way, I received some worriedly forgiving
Comments Transport difficulties even without my intervention it has
Somehow made the way directly to my home!
This wasn't my first and not my last order!
I have made several purchases from LITB from gadgets, to clothes to accessories and have never been disappointed.
1 Piece T5 Car Light Bulbs 0.25W SMD 5050 1x5050 SMD Interior Lights
Great T5 Car Light Bulb. It lights very bright. Very good quality for low price. The item works very well. Shipping time is a little bit longer, but I received the item in safely package in good order. Its as described. I recommend this item.
MR16 LED Light Bulb Socket Base Holder with Wire High Quality
Great Light Bulb Socket. Best quality for this low price. Works as expected. Very durable materials, very useful and easy to use. Recommended product. I will buy more of them.
I am very happy because I bought the goods I wanted at a reasonable price
Plus the order tracking service was very accurate and the free shipping was good
Compro da questo sito da vari anni e devo dire che mi trovo bene anche e specialmente quando c'è stato qualche problema, sono affidabili ed abbastanza rapidi e seguono il cliente con correttezza e affidabilità offrendo sempre e comunque una soluzione accettabile. Consiglio di acquistare da loro, i prodotti sono buoni di qualità ed i pressi abbastanza bassi. A loro consiglio di abbassare i prezzi di spedizione ed assicurazione.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
We apologize for the problem. But we will try our best to help you.
Since you can't provide us with your Order Number, could you please provide us with the following information so we can try to find your order in our system?
1. The full name you used when you placed the order.
2. Your order amount and currency.
3. The Paypal Transaction ID.
Once we find out your order, we will further check what caused your problem and then provide solutions accordingly.
Thank you for your understanding and cooperation in advance.