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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I placed an order on 1/6. The site said that it would ship in 24 hours and shipping time was 3-4 business days. After 10 days, I contacted the company telling them I never received my merchandise and the tracking stopped tracking after 6 days.
I was told it would arrive by 2/6, not 1/11!
I told them I wanted a full refund as I had to go out and buy the jewelry somewhere else. They keep closing my complaint ticket with no resolution
Rapport qualite/prix des articles intéressant
Le matériel est toutefois décrit de façon succincte et merterait des photos sous divers angles. Les traductions en français sont souvent difficiles à comprendre
I had a good experience with both the ordering process. The product was delivered timely and much better quality than I expected. My grandson was very pleased.
Site excelente, minha mercadoria chegou rapida, aqui encontro os preços mais acessiveis e, recomendo a todos que querem uma compra segura.
Só a demora é muito angustiante. Mas gostei muito da clareza da descrição do acompanhamento do produto. Mais compras farei assim que possível. Muito obrigada. Abraços
Olá,
Nós sentimos muito pela situação.
Gostaríamos de verificar seu caso e oferecer ajuda. Infelizmente não conseguimos encontrar nenhuma encomenda com o seu nome. Por favor, especifique o número do seu pedido?
Ficaremos felizes em ajudá-lo
Muito obrigado
Definitely YES, i was worried about quality of my dress but was kindly surprised, dress is worth more money than i paid, great quality, definitely recommend this shop to everyone!
Me gusta mucho comprar en Lightinthebox porque en esta tienda encuentro mucha variedad de productos, y en tallas que no existen aquí en México, y en la mayoría de las veces, los productos que recibo cumplen mis expectativas e incluso las superan, además el servicio al cliente es excelente, puesto que el personal de la tienda no es sólo muy amable al atenderme, sino que también solucionan problemáticas con mis pedidos, con mucha rapidez
Las únicas debilidades o áreas de oportunidad que encuentro en la tienda, es que los envíos son algo caros, y a veces tienden a tardar más de lo esperado, y en muy pocas ocasiones los productos que llegan no cumplen con mis expectativas.
P. D.: Todas estas fotos son de algunos de los maravillosos productos que he comprado en la tienda
Já compro na Lightin TheBox à muitos anos e estou muito satisfeito tanto na qualidade como no preço dos artigos adquiridos. Entregas dentro dos prasos e um atendimento ao cliente notável. Obrigado e recomendo a todos que queiram comprar na Lightin The Box.
António Sousa
Una excelente página con muy buen servicio y totalmente cofiable, en el cual adquiri un teléfono celular de la marca oukitel el cual me llegó en un tiempo récord y al mejor precio
It is the first you buy that in this site and stay superheaker by the service provided, my order arrived fast and well packed.
I been a customer for 3 years ordering for me and family. If I have any questions they always reply to my tickets promptly. My shipping is received at a timely date. I recommend this site to my clients to purchase hair and clothing and they were very satisfied. I even got taxed extra by customs I send an email explaining this and I got my money back within 5 days.
Multiple messages from employees apologizing but still no refund. Do not buy from these people. It's all about delay and frustrating the consumer until they give up.
Dear customer,
We apologize for all the inconveniences caused.
Please kindly note firstly that our company doesn't operate a call center now, so we're sorry that we're unable to provide a hotline for customers to call.
We'd like to help you check the problem in Ticket or in Email. But we need to know your Order Number firstly. We asked if you could provide us with your Order Number so we can help further in your case. Unfortunately we still did not receive your Order Number.
Please advise us your Order Number and details of your problems, so we can check and solve problems in timely manner. Thank you for your understanding in advance. We are looking forward to your reply.
On Nov. 1,2018, I purchased an Mx10 Tv Box. On Nov. 24,2018, I reported the item defective. On Nov. 25,2018, Customer Service indicated that I would receive technical support within 1-3 days. On Nov. 27,2018, I again requested support through Customer Service. On Nov. 28,2018, Silvia in Customer Service indicated that she was still waiting for a response from an unidentifiable department.
Today is Dec. 7,2018. I requested contact information for Silvia's Supervisor in Customer Service. No response.
The company has no phone support. The rest of the goods I ordered were of poor quality and included a watch, Bluetooth keyboard and travel adaptors.
Do not expect any service or the ability to obtain technical support if you receive a defective item.
I attempted to contact Customer Service daily through Dec 13,2018 for a refund and return shipping information. No response.
Envío rápido y producto conforme a la descripción, no se necesito pago de aduanas.
Embalado conforme, el producto llego intacto.
I ordered 2 beautiful gifts for an Xmas present for my mother, they arrived just before Xmas and they were perfect, my mother was delighted to received them. The quality was lovely and the colours were perfect.
Stor tilfredshed med produkter leveringstiderne for lang. Isærdametøj er tiltale f. Eks moderne
Lousy customer service not able to actually read a question and answer it properly.
Delivery times cannot be trusted. I paid extra for express delivery but received it much later.
The customs insurance is a night mare. I had to write 11 messages before getting my refund.
NOT recommended!
Dear customer,
We sincerely apologize for the problem. If your problem was still not received, please kindly advise us with your Order Number and more details about your problem. We will further check it and try to resolve it in a timely manner.
Thank you for your understanding and cooperation in advance.
This is just the beginning. I'm taking this viral. I have never experienced anything like this. I blame myself a little for not reading the reviews 1st. I placed my order on Nov. 21. Order status states is shipped on Nov. 25. By mid December I contacted them to find out where my package is. The order # is **************. They assured me I would receive it by 1/1/19. Well here we are at 1/5/2019 and nothing. I opened a ticket and now they tell me... get this... they want me to wait 3 more months! What? I'm so done we need a new word for done. This is unbelievable to me. I have ordered many items from overseas and never had anything remotely like this happen. They constantly ask you to be patient. I'm at my limit. I asked for a refund. They had no problem taking my money when I placed this order. DO NOT EVER, EVER, EVER order from this site.
Dear Jackie,
This is supervisor from LightInTheBox.
I feel sorry for the trouble. Please note your order is in transit with the method you chose at checkout, Airmail, which is the cheapest we offer and takes about 10-20 business days.
We're sorry you're not happy with this delivery frame. If you no longer want this product, we'll seek an alternative solution for you.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19206151
Thank you very much.
Entrega en el plazo previsto y gran variedad de artículos para elegir. Seguiré comprando sin duda. 100% recomendable.
I paid for 5 T shirts on 2/10/2018. A few days later I got told that one of the T shirts was out of stock and eventually they refunded the money. Their refund process is complicated and they don't automatically put the money back in your account. You have to jump through hoops to get the money back.
It is now 4/01/2019 (3 MONTHS later) and one of the T shirts still hasn't arrived. 3 times they have told me that it's been dispatched and it has not arrived. I paid for 5 T shirts and received 3.
I have tried to get them to just refund the money, but they keep claiming to have sent the T shirt.
Also, I had to pay an extra £12 for excise duty on the 3 T shirts that arrived. In total, I've paid about £24 more than the original bill and only received 3 of the 5 items I ordered. The 2 that did not arrive were the ones I really wanted. The 3 that did arrive were just chosen to justify the order and I won't wear them.
Hello John, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
This is the worse company i have ever ordered from. DO NOT USE THEM! I ordered two drones for my children for Christmas. I ordered them early because of the busy holidays and they were coming from China. I never received one but I was refunded although I had to pay approx £20 custom charges which I did not get back. The other drone worked on boxing day and that was it the battery won't charge. I've contacted customer services and they have told me the they will not replace or refund so I'm approx £90 out of pocket with no drone.
Hello Cheryl, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello there,
We feel sorry for the situation.
We'd like to check your case and offer assistance. Unfortunately we could not find any order under your name, please would you mind specify your order number?
We'll be glad to assist you,
Thank you very much