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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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The quality of the product was good but the measurements are different than Greece. The dress was not fitted well. I needed smaller size. The LightinTheBox proposed me to keep it and to fix it by myself and they will provided to me a 30% discount of the product's price, which I never received.
Ordering was easy although shipping id a bit slow. The cargo pants i ordered where a true fit. Nice design too!
A termékek azt tudják, amit az ajánlat alapján vártam, a szállítás - bár expressz szállítást kértem - a feltételekhez képest egy kicsit késett, de nem annyit, hogy kellemetlen lett volna. A futár pontos volt, utdvarias, tehát összességében elégedett voltam.
Bought 1st one black. Size perfect. Ordered two more in different colours.
Artículos muy utiles con una muy buena relación calidad / precio
All items I have ordered from this site, arrived promptly, and the quality of the items was always excellent.
Poprvé jsem se nechala zlákat a objednala jsem si boty. Dříve jsem si nejprve musela boty zkusit, než jsem si něco koupila. Tím, že máte dobře popsané velikosti jsem s botami od vás spokojená. Jsem spokojená nejen s botami, ale s celkovým průběhem od objednání až po doručení.
I had a very good experience for the quality of the goods purchased and the delivery.Thanks very much
I bought a few times from you,and every time I was very happy with the products and with the service.
Thank you
As for my last purchase, I am not happy with the delivery date
Não obtive resposta ao que perguntei, infelizmente a LTB está deixando muito a desejar em questão de RESPOSTAS
Les envié un mensaje a Customer Servicie diciéndole que en mi ultimo pedido nunca me dijeron el costo del flete y me lo cargaron, esta mucho muy alto ese flete, pero no me contestaron para ver si me hacían un reembolso por ese flete. Espero su respuesta. Saludos y gracias por atender este mensaje
Buena atencion, exelente servicio y rapidez en la entrega.
EXCELENTE CALIDAD Y COMPORTAMIENTO DE LA PAGINA, UN POCO LENTO LA RECEPCION DEL ENVIO
Všetko bolo doručené v priebehu 7 dní, oblečenie zodpovedá vizuálne aj veľkosťou, určite objednám zasa
Vous présentez de beaux articles sur les photos qui m'attirent. C'est pour cela que je commande chez vous. Et je ne suis jamais déçue. Je prends toujours une taille au-dessus pour être sure et tout me va bien. Les vêtements sont jolis, de belle qualité et à un prix raisonnable.
Reklamáció esetén a visszaküldés nagy költségteher a Kínába történő és európából induló postázásnak
Kvalita a velikost zboží vždy odpovídala popisu zboží v nabídce. Je příjemné, že se můžete spolehnout.
Good Design, Good Quality Cloth and safe Delivery I look forward for more good designs in both male and female clothing
Ik kan zeggen het loopt prima, alleen loopt het niet goed, zo heb ik een rode shirt besteld met zakken, ik ontving een effe rode, dus het gebeurt af en toe ontvang ik niet wat ik op de site zie, beetje teleur gesteld.
Groet Thon
Pantaloni estivi arrivati puntualmente ben imballati con numero taglia che rispetta le misure indicate e conforme al colore delle foto esposte, prezzo contenuto, articolo consigliato.
Answer: Hello, I bought a few things and the quality was not very good and the sizing was totally wrong. I also bought a cellular charger and the battery inside was not soldered correctly. Lightinthebox has great price, but you pay for what you get, which isn't much. I have stopped buying from them.
Answer: Same problem... All thru email
Answer: We didn't buy a dress but the sizes are very small and the returns policy is a joke. I ended up losing money.
Answer: Dear Customer, we do recommend to you to refer to the size chart on each of the clothes first and then pick a suitable size for you.
Answer: Dear Customer, thank you for your inquiry. We're really sorry that our company made you feel nervous. Please kindly note that the total delivery time = processing time + shipping time. So for the arrival date of your package. It depends on the processing time of the product and the shipping method you choose. About the processing time, please kindly check the processing time on the product page. About the shipping time, you mentioned you paid extra fee for faster delivery. If the service you chose was expedited shipping, normally it takes 3-4 business days for shipping. If it's standard service, then 5-8 business days for shipping. If the order is delayed, we'll take full responsibility of that and you can contact us through tickets. You can refer to this guide to contact customer service: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
Answer: Will you send us your order number so that we can check?
Answer: Dont buy anything from this site. The picture is good, the object quality is garbage. You will be cheated and loose you money.
Answer: You NEVER get your money back... dont use them. I am amazed this company is allowed to trade, I am sure we have law's against this kind of practise.
Answer: Suggest not to buy. Might end up not receiving the order or received the wrong size and would be returning and paying shipping or requesting a refund or not receiving a refund at all. There's more legit company like Amazon where I bought the same one I ordered from Lightinabox, which I did not received. Sorry, but I would not trust this Co for anything. It' up to you to take the risk.
Answer: Count yourself lucky and DO NOT ORDER FROM THEM! You will be disappointed in the clothing and size from this company. All of the clothing I received was horrible quality and did not look at all like the photo they had online. They were just plain awful and the sizing was a joke. I received an XL shirt that would not fit a small person and a Med shirt (was supposed to be the same shirt as the XL) and the medium was literally larger than a 4x One was a terrible quality plain sweatshirt with a sticker posted on it and the other was a draping long gown like garment. I was appalled.would recommend finding a different company.

