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LightInTheBox

4.0

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From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.


lightinthebox.com
Founded in 2007
singapore, Singapore, China
+1482
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LightInTheBox Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

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Greece
1 review
0 helpful votes
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Not disappointed but not impressed
September 28, 2024

The quality of the product was good but the measurements are different than Greece. The dress was not fitted well. I needed smaller size. The LightinTheBox proposed me to keep it and to fix it by myself and they will provided to me a 30% discount of the product's price, which I never received.

Date of experience: September 28, 2024
Ohio
1 review
0 helpful votes
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So far so good
September 28, 2024

Ordering was easy although shipping id a bit slow. The cargo pants i ordered where a true fit. Nice design too!

Date of experience: September 28, 2024
Hungary
1 review
0 helpful votes
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Minden rendben volt
September 28, 2024

A termékek azt tudják, amit az ajánlat alapján vártam, a szállítás - bár expressz szállítást kértem - a feltételekhez képest egy kicsit késett, de nem annyit, hogy kellemetlen lett volna. A futár pontos volt, utdvarias, tehát összességében elégedett voltam.

Date of experience: September 28, 2024
Sweden
1 review
0 helpful votes
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Top with buildt in bra
September 26, 2024

Bought 1st one black. Size perfect. Ordered two more in different colours.

Date of experience: September 26, 2024
Spain
1 review
0 helpful votes
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UNA PAGINA MUY INTERESANTE
September 26, 2024

Artículos muy utiles con una muy buena relación calidad / precio

Date of experience: September 25, 2024
Canada
1 review
0 helpful votes
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All items I have ordered from this site, arrived promptly, and the quality of the items was always excellent.

Date of experience: September 25, 2024
Czechia
1 review
0 helpful votes
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Senza boty
September 25, 2024

Poprvé jsem se nechala zlákat a objednala jsem si boty. Dříve jsem si nejprve musela boty zkusit, než jsem si něco koupila. Tím, že máte dobře popsané velikosti jsem s botami od vás spokojená. Jsem spokojená nejen s botami, ale s celkovým průběhem od objednání až po doručení.

Date of experience: September 25, 2024
Israel
2 reviews
0 helpful votes
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Very good
September 25, 2024
Updated review

I had a very good experience for the quality of the goods purchased and the delivery.Thanks very much

Date of experience: September 25, 2024

Very good
June 24, 2024
Previous review

I bought a few times from you,and every time I was very happy with the products and with the service.
Thank you

Date of experience: June 24, 2024
AE
1 review
0 helpful votes
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As for my last purchase, I am not happy with the delivery date

Date of experience: September 22, 2024
Brazil
1 review
0 helpful votes
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Sem resposta
September 21, 2024

Não obtive resposta ao que perguntei, infelizmente a LTB está deixando muito a desejar em questão de RESPOSTAS

Date of experience: September 20, 2024
Mexico
2 reviews
0 helpful votes
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Reclamacion porque el flete es muy caro
September 18, 2024

Les envié un mensaje a Customer Servicie diciéndole que en mi ultimo pedido nunca me dijeron el costo del flete y me lo cargaron, esta mucho muy alto ese flete, pero no me contestaron para ver si me hacían un reembolso por ese flete. Espero su respuesta. Saludos y gracias por atender este mensaje

Date of experience: September 18, 2024
Mexico
1 review
0 helpful votes
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My Experience With LightInTheBox
September 18, 2024

Buena atencion, exelente servicio y rapidez en la entrega.

Date of experience: September 18, 2024
Argentina
1 review
0 helpful votes
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MUY BUENA
September 18, 2024

EXCELENTE CALIDAD Y COMPORTAMIENTO DE LA PAGINA, UN POCO LENTO LA RECEPCION DEL ENVIO

Date of experience: September 18, 2024
Slovakia
1 review
0 helpful votes
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Všetko bolo doručené v priebehu 7 dní, oblečenie zodpovedá vizuálne aj veľkosťou, určite objednám zasa

Date of experience: September 18, 2024
Belgium
1 review
0 helpful votes
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Ravie
September 18, 2024

Vous présentez de beaux articles sur les photos qui m'attirent. C'est pour cela que je commande chez vous. Et je ne suis jamais déçue. Je prends toujours une taille au-dessus pour être sure et tout me va bien. Les vêtements sont jolis, de belle qualité et à un prix raisonnable.

Date of experience: September 18, 2024
Hungary
1 review
0 helpful votes
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Visszaküldés nehézségei
September 18, 2024

Reklamáció esetén a visszaküldés nagy költségteher a Kínába történő és európából induló postázásnak

Date of experience: September 18, 2024
Czechia
1 review
0 helpful votes
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Kvalita a velikost zboží vždy odpovídala popisu zboží v nabídce. Je příjemné, že se můžete spolehnout.

Date of experience: September 18, 2024
India
1 review
0 helpful votes
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T Shirt Review - Male
September 17, 2024

Good Design, Good Quality Cloth and safe Delivery I look forward for more good designs in both male and female clothing

Date of experience: September 17, 2024
NL
1 review
0 helpful votes
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Jullie doen het altijd zo super
September 11, 2024

Ik kan zeggen het loopt prima, alleen loopt het niet goed, zo heb ik een rode shirt besteld met zakken, ik ontving een effe rode, dus het gebeurt af en toe ontvang ik niet wat ik op de site zie, beetje teleur gesteld.

Groet Thon

Date of experience: September 11, 2024
Italy
1 review
0 helpful votes
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Pantaloni uomo
September 11, 2024

Pantaloni estivi arrivati puntualmente ben imballati con numero taglia che rispetta le misure indicate e conforme al colore delle foto esposte, prezzo contenuto, articolo consigliato.

Date of experience: September 11, 2024