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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Ik koop al we een tijdje af en toe wat bij LightBox, ik wacht dan op de aanbiedingen. Er zitten ook wel eens mindere kwaliteit goederen bij, deze geef ik dan aan de kringloop winkel. Overhet algemeen ben ik, voor de prijs die ik voor de dingen betaal die ik houd, tevreden.
Have ordered the HK9 there and are very satisfied with it. Service is good. Only a minus point, the delivery takes a very long time. If you already see that from ordering to delivery at the airport before departure takes 5 days and then there are another 2 days before the plane departs. With another site (will not mention a name) I would have it at home in a maximum of 8 days. That I for me the only minus point. Furthermore, the stuff is great and the service too.
I've bought some light trousers and a polo T-Shirt always on line and at a nice price: I'm usually wearing those items even in such hot Italian weather during Summer
Everything was in a timely manner and I live very far in Cabo San Lucas and I got it within about 10 days which is phenomenal. Love this company love the prices.
My last purchase was almost perfect: sporty sexy slips that fit very well, especially thé ORLVS slips and thé ADANU slips.
Acquistato, provato, non andava bene e chiesto rimborso. Rimborsato tutto il mio reso. Grazie
Recently I thought an item was missing from my order and contacted them
They responded promptly with list of actions to be taken by me
I later discovered my mistake - the item was there,hidden in a corner
We ordered a LED cable. Easy ordered and fast delivery. We only miss a VAT invoice, because we ordered for our company in the Netherlands.
I ordered pants following the size guide and one of the pants is larger. Customer care refunded. Quick response.
All orders except pants were OK. Two out of three pants, that I ordered according to the size guide, were two sizes larger from the size I wear, and I even ordered one size smaller. Example, I ordered a size 40 for my 100cm waist and the one arrived is 107cm. Both are unusable. The pants size guide has nothing to do with the real size of what they sell. T-shirts are OK.
I love Lightin The Box
The store has great products. I bought a blonde wig and it exceeded my expectations. The product has an excellent quality. The store delivered within the estimated time. I super recommend Lightin The Box.
I received something completely different from what I ordered. I emailed about it but did not receive any answer.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 103067557 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I was always informed about the delivery status, goods is a good quality and good price. I did not faced any complication during order or payment process.
Très bon produit puisque j'en ai acheté 3 différentes couleurs toute fois la couleur de la robe ne correspond pas du tout a la photo car sur la photo c'est un violet très intense et à l'arrivée elle est vieux rose du coup j'avais acheté des chaussures violette et ça ne va plus donc j'ai gaspiller de l'argent puisque j'ai été obligé de racheter d'autres chaussures et du coup pas chez vous car j'avais 4 jours pour trouver ces chaussures très déçu sûr ce point de vue car je sais qu'il peut avoir une légère nuance mais la c'est carrément une autre couleur elle ne me plaît pas du tout car cette couleur ne me va pas du tous vous la renvoyer me coûte plus cher que la robe donc on fait comment car même les photos des commentaires elle est violette donc une erreur de votre part un autre envoi avec une robe vraiment violette
Cher client,
Voici Megha, superviseure du service client, Lightinthebox.
Je suis vraiment désolé pour la gêne occasionnée. Vous recevrez désormais rapidement une assistance personnalisée.
J'ai créé le ticket n° 103067602 pour votre problème. Le message du ticket sera envoyé à votre adresse e-mail liée au compte LITB. Veuillez le consulter, nous attendrons votre réponse.
C'est avec plaisir que je vous aiderai!
Sincèrement,
Megha
Service client Lightinthebox
Excellent company, only very expensive delivery and therefore I limit myself in purchases
De artikelen zijn oké of niet oké, zoals overal. Maar als ze niet oké zijn lukt terugsturen totaal niet meer... je geraakt nergens binnen!
Dus je blijft met een frustratie achter dan... dus ben ik voorzichtig met wat ik bestel!
Kiinnitysosat puuttui. Toisen hyllyn lasin pyöristykset virheelliset
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 103067376 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox