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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
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Their products are ok. My complaint is this: can't see my order! So I can't change anything. They charged me for 2 pr. Boots. I only ordered 1 a pair of GREY boots. Don't think I will use them anymore. Difficult to get any help.
I bought a pair of shoes, it looks like just on the photo. I had to wait weeks and weeks to arrive. The tracking system is very good, I could see where my parcel is.
The big experience to buy online things, because I dont know about the size, I buy 9 pcs,, but only 2 items is not fix my size for me,, also the shipping. Fee is big price,, but its okay
I was pressed by the item and it was Amazing to get that order
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
Ordered goods arrive quickly and as ordered. Once it happened that the Polish courier failed to deliver the parcel!
Bestelling mooi op tijd ontvangen, echter nergens een label te vinden m.b.t. De gebruikte stof(f)en en ook geen waslabel. De naden zijn soms erg krap genaaid waardoor scheuring makkelijk plaats kan vinden...
Bought a toy for my child. It arrived faulty. Told Lightinthebox they asked for photos and videos all sent showing clearly the item it is faulty. They have told me they're speaking with their suppliers! Disgusting response when they owe me a full refund. Had a disappointed child at Christmas and now due to their lack of care am out of pocket. I expect a full refund and all they are doing is wasting my time. Horrific!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27853324 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I always looking for something beautiful or nice.
Unfortunately orders i placed was almost delayed.
Still 2orders are remained. I hope i receive my shipment soon.
Lämmin korvia suojaava hattu, pysyy paikoillaan vaikka hupun alla pakkasilla. Hyvä kangas, helppo pestä.
Sometimes it's difficult to trust that I'll get the right size when ordering from certain sites. However, these beautiful and well made jackets were sized perfectly. Communication during transport was excellent and I received them very quickly. Thank you very much for such excellent servicej
I had issues with all the clothes I ordered: the sizes were never the same on the 3X or the Small sizes clothes. Some were too large, others too small. Also, the quality of the fabrics was unacceptable. I will never use LightinTheBox again for my purchases.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27853304 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Cardigan (4XL label) for Christmas. Doubt it even XL. Would have to pay to send back to China before refund of just the product. Really? Beware of sizing and consider no option for refund.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27853275 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I ordered 13 days ago and have had absolutely no updates on my order. Can we talk to someone to see what's going on? When it will be shipped?
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27853183 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Christmas Hoodie despatched with no hope of arriving for Christmas.
Wasn't on the plane until Christmas eve.
Ordered on the 3rd of December.
Arrived 30th December.
Will not be using again.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27853134 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I ordered 5 shirts for my husband for Christmas, but was not quite happy with how they fit, so I immediately contacted their customer support team. They offered several options, including coupons for future purchases through them, but eventually I opted for a full refund. Since this product comes all the way from China, I would have had to pay for shipping but they waived that for me and not only said I can keep the shirts, but also refunded me all my money. This is very unusual for a company to do, but I noticed on their website that they sell many different products, and I will consider buying other things from them since they were so reasonable and helpful, despite the fact that they are on the other side of the world (I am in the US). Also, they are very prompt at responding, giving very clear and specific information and trying to help to make the customer happy in the end.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27853116 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
The shipping dates said December when I placed the order. I am going to Mexico Dec 31st. After I paid, the shipping dates changed to Jan 2,2023 and then changed again to Jan 4,2023. So first, I won't have the clothes for my trips Second, the delivery will be made when I'm not home to get it. Very poor customer service. No way to contact them,
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27853013 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Der Wandteppich ist sehr schön, vielen Dank. Das Motiv ist weihnachtlich
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service