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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I received the package and it is exactly what I ordered in term of quality, color and performance, but the I bought a large size and an extra large size none of fit, they are too small so I give them to my 14 years old son that how small they are.
I got my order on time
It fits perfectly and I'm in love with this skirt
Thank you. More than I expected. Glad I purchased it and fast delivery.
Me agrada la sudadera esta bonita y corresponde a lo solicitado. Llego en tiempo estimado y todo bien en calidad, gracias!
I ordered a Christmas sweater. It came in the wrong size so I tried to exchange it. They made it virtually impossible for me to do that. Instead they promised me some "reward" if I kept the sweater. So I took that option except the "rewards never materialized when I tried to order the correct size. Will never shop here again. Just a rip off.
They were very fast to solve my problem, and I already have a new product in hands!
Здравейте,поръчката пристигна много късно,мъжкото яке е със скъсани джобове и не отговоря на снимките в сайта,а дамската парка не отговоря на номерацията.
Уважаеми клиенти,
Това е Мега, ръководител на обслужване на клиенти, Lightinthebox.
Много съжалявам за причиненото неудобство. Сега ще получите бързо персонализирана помощ.
Създадох билет # 27860352 за вашия проблем. Съобщението за билета ще бъде изпратено до вашия имейл, свързан с акаунта в LITB. Моля, прегледайте го, ще очакваме вашия отговор.
За мен е удоволствие да ви помогна!
На Ваше разположение,
Мега
Обслужване на клиенти Lightinthebox
Quick delivery good quality of material low price I will order more stuff
Though I got the shirts I ordered I am disappointed. Medium was size of a large, one large was correct and one large was the size of XL. Only way to track package was to download app and even then I couldn't find it. They don't have a very good system. I wanted to talk to customer service and they force you to download that app as well. Product did not have order number in package when I received it and I was never sent an order confirmation either so I couldn't reference that. I'm writing review in hopes they will change their system so its more customer friendly. Now I have product that I won't use. Would have been better off going with someone else.
Dear Customer,
This is Megha, supervisor of customer service, Lightinthebox.
So sorry to know this. Now you are in a higher department and my main duty is to help you.
Please provide us with the following information:
First and last name, your customer number, telephone number and the e-mail address linked to your LITB Account
As soon as we have received your information, we'd like to assist you to resolve the problem.
Best Regards,
Megha
Customer Service Lightinthebox
Fine, I have kept one of them. The other I have send back.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27860385 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Items as on photos and as described regarding quality and size charts.
Article conforme à la description, tout c'est bien passé pour la livraison!
Temps de livraison un peu long.
Commande reçue conforme aux attentes
Goederen netjes geleverd binnen de aangegeven tijd en in goede staat. Kwaliteit van het aangekochte hemd niet zoals op de foto. Horloge dan weer beter dan verwacht voor de betaalde prijs.
Very comfortable ordering the items, quick delivery, good quality of the items that I bought, very pleased
Good price, but very cold ehite light. I cant use them, need to buy new ones. They say 2800 kelvin, but no way! Nearly like 3500K
Delivery took a bit of following up to solve some stuff, customer service were very quick and efficient though. Items are good just a little weird size wise but all in all better than most online shopping experiences to be honest
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27860337 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox