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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
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Less than what I expected. Probably won't order again. You need to describe your stuff better!
Everything was fine and the service was good. Arrived in a timely manner.
The company made it incredibly easy to order this shirt, on sale, in the right size and color. The total price was good and it was delivered within days. They really came through for me and Christmas.
Shopping is easy on your page. The quality of the items (I've bought some clothes) are different. Sometimes I was glad with them, but sometimes disappointed. The material of clothing is often bad. I like cotton, viscose and your clothing usually from polyesther and isn't the best polyesther. So price / value rate isn't so good.
Products were great and even though I was worried that the delivery wouldn't make it by Christmas, it did make it.
Thank You so much..
Products are as advertised. Quality and pricing are very reasonable. So far so good.
Fast shipping and item was as expected. Really love it. Matter of fact I love everything I have gotten from Light In The Box. Thanks
I have placed an order for 2 similar items both are fur jackets one would need to be returned...these items have not been delivered as of yet.So I can not rate at this time
Package arrive early from China. Quality met my expectations, will order again!
Delivery and items were really nice, fit great and is comfortable
I got it a little bit too big but we made it work. And it just didn't seem to flow out as far as the picture made it seem. Otherwise it was cute. Frozen and
Arrived on time and it's so cute I am very happy with this product I bought 2 of them
Package delivery was good, loved the pants just came way to big
I love the hair it's silky and nice. I'm planning to purchase more of it.
Colis est arrivée rapidement et à temps pour Noel. Très beau de très belle qualité. Très belle qualité du tissu et finition superbe. Je recommande fortement
I normally do not shop on the internet but took a chance. Must admit I was worried... Shopping was easy and merchandise was great! Exactly as advertised and good quality. I will shop with Lightin The Box again. They have unique designs, and you get exactly what the picture shows plus sizes are as shown.
The product came on time and it was what I ordered. I would order from this company again.
We are satisfied with the order now that all 3 pieces have arrived finally.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27870058 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox