LightInTheBoxReviews 13,787

My wife bought several dresses to try for our son's wedding. When none of them fit her properly, we tried to return the dresses (although they have no address listed on their website so we googled) in their original boxes, unaltered, and in the original packing materials. They did not accept the package from UPS. Customer Service told her she must have ordered the wrong size, they were incorrect. Poor customer service and no assistance with returns, I would definitely never order from this company. Really BAD experience.

I often wish there was a phone number where I could explain my needs or ask questions. Your cyber helper DOES NOT actually help me but wastes my time running me around in circles. I live in the WESTERN NC MOUNTAINS. Because I am in the mountains surrounded by National & State Forest, there are not cell towers. I do not have a cell phone as I can't get a signal. Because I have no cell phone & use a laptop you discriminate against me with discounts as I can't download your icon.

I ordered 2 different long sleeve shirts, both XL. One arrived in the wrong color and the sleeves were about 6 inches short. The sleeves on the other were a little short, but wearable. The fabric on both is very flimsy. I don't expect it to be wearable after it's washed. I would have returned both, but the expense and hassle isn't worth it (terrible return policy). These are both headed to the thrift shop. A $70 mistake for me.

On 12/16/22 I saw an add on Facebook for this company. I did a quick review online and the company seemed legitimate. So I looked through the options and chose two articles of clothing for my fiancé. I chose this site because in looking it had the option to send and get here by Christmas, if you paid extra shipping. Well of course Christmas comes and goes without my present. I try and contact someone but it is very difficult to find any contact info, and it turns out you have to download their app to have any communication with customer service. On 12/28 I finally get a hold of someone on the app asking for a refund of the extra money I paid for shipping since I never received it in the time I paid for, and also asked for an update as to when I could reasonably expect to get the present I had paid for. Someone named David responded on the same day, however I wasn't aware because he only responded on the app, which I didn't want in the first place. The message basically asked if I wanted a coupon to use in their store (no thank you) or to cancel the order. I still wanted the present for my fiancé! Then I received another message on 12/31/22 saying the products I had ordered for Christmas on 12/16, should be shipped no later than 1/3/23. On 1/2/23 I reached back out because I had not heard anything, and today I heard that they are shipping one of the two items now, to be expected somewhere between 1/7 and 1/12/23. They offered a 10% refund to be used for store credit, which is like $4, and I never want to go through the hassle of dealing with this company every again. And they still haven't even begun packaging the second present which I ordered, so who knows when that will come.
In retrospect, I did some deeper research into the company and reviews. It seems as though they have paid to have a bunch of fake reviews all sent in at one point to artificially boost their star rating. But once you look deeper, you see many others share my experience.