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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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My girl is from Minnesota and knows cold weather. She is the one who bought me to LightinTheBox and suggested the coat I purchased.
I am now prepared for another February like we had two years ago in Texas.
Hasta ahorita ah sido confiable para mí por qué me han estado llegando mis pedidos
El producto me ah llegado el muy buenas condiciones
Gracias por el servicio
Mit Hilfe der größentabelle, konnte ich sicher die richtigen kleidergrößen wählen. Alles kam sicher verpackt, nur mit zu viel verpackungsmaterial. (alles in einer eigenen plastetüte, teils zweifach eingetütet)
Anfangs stagnierte der liefervorgang. Bei Kontaktaufnahme meiner seits, wurde schnell reagiert und mir wurden versch. Optionen als Entschuldigung angeboten, die unkompliziert bearbeitet wurden.
The products are great and good value, and the customer service is fast and friendly. I was offered a refund for the missing remote control and the not functioning item.
Quick help to find the discount code, good service
I really enjoy looking through the various items at 'LightInTheBox'. They have gadgets and products you cannot find in the local shops. Their service agents are very helpful and the items are delivered well before estimated delivery date! I highly recommend shopping with them! Very pleasant experience.
Ho acquistato diversi capi, qualcuno risultato un po' grande, e gli altri giusti di misura e buona qualità! Farò altri acquisti prossimamente.
Meine letzte gekaufte Uhr aus China hat das Glas nach 2 Wochen verloren - ein Fall für den Mülleimer!
2 Sterne sind sehr großzügig vergeben!
Habe eine Teilerstattung bekommen, daher 3 Sterne!
Tres bonne sugestion de produits. Bon raport qualité-prix. Facilité de suivre nos produits pour la livraison.
Item was shipped one-time
Price was very affordable.
Item looks as they were described at the time of the purchase
It was a great buy I only regret not really knowing my American shoe size it was awesome I loved the hat I bought. The dress looks different on the picture a slight bit but still great.
Prodotti di ottima qualità. Il servizio clienti è cordiale, il servizio di resi ed sostituzione dei prodotti è funzionale, le mie aspettative da cliente sono soddisfatte.
I love it and its perfect for me! Love the color and i will show it to my friends!
Your company, is easy to shop with! Thank you for the GREAT QUALITY of watch bands and PRICES!
In the future I will come back to shop your wonderful items.
My wife ordered a swimming costume which turned out to be the wrong size.
We had to send it back, not to a warehouse in Sydney or somewhere, But to the manufacturing shop in China, at our cost of $32.00 The costume was $64.00
Australia Post tracking can only track the item arriving in China this was 4 weeks ago and Ligh in the box is saying it hasn't arrived at the factory yet, which I doubt.
We are out of pocket, wife has no costume and this has now taken several months.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27889929 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Never again. No way to talk to a customer service agent,return on your dime to asia even for wrong sizes, store credit only no refunds items missing no way to contact them unless you put their app on your device? Quality was maginal strongly recomend against doing business with this firm
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27889943 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I ordered a shirt from this company and they sent me the wrong shirt. I contacted the company and they fixed there mistake immediately. The customer service supervisor Megha, stepped up and made everything right. Except My shirt never arrived, they lied to me for a 5 star review
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27889958 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Easiness of all aspects ofthe organizations.
Can't go wrong designing, and receiving said items...
Asked for a 3X and was sent a small,wanted to return but cost cost was too high (China), clothing material made out of cheap spongy material, highly recommend not to deal with merchant
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27913853 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox