On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I think Light in the box have great prices, good quality and the package arrived faster then I expected.
- is the sizes. Ther are often very smal. I often must by in 2 ore 3 bigger sizes.
Considering you are buying clothing sight unseen, it's ridiculous for them to require you to pay to return unsatisfactory items. I used thier measurment guide, and measured myself, to order pants. One styre in medium fit fine. The other fit was way too tight and too short. Beside they didn't look anything like the picture. Description said linen pants, they were some sort of cheap, stretchy material, not at all like linen. Did not have wide bell bottoms as pictured. But I probably would have cost more than they were worth to send them back. They offered me a whole.88 credit to just keep them. I won't buy any more if I can't expect a full guarantee of fit or quality.
Ihan odotetunlainen seinäjuliste, voisin tilata uudenkin, eri kuvalla tietty..
Good quality and good delivery! Thank you for this fulfilment!
As per my experience last year I ordered one dress which was very nice. This year I placed bigger orders and none of the products met my expectations. The products do not match the pictures at all. The products are of very poor quality and there is too much delay in delivery. Totally disappointed.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27912974 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Leveransen blev inte som ordern och det är svårt att få kontakt för reklammation.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27913079 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Lieferung dauert garnicht zu lange,man bekommt genaue tracking Daten und Ware kommt einwandfrei an.
Immer wider gerne
Got my shirt and it is good quality. Right size and exactly as shown when ordered
Very late on shipping items.although did receive a 3.00 refund. No notifications on being late to ship.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27913169 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Very popular with my son, looks like a cool jacket.
I have ordered over a dozen times and every one of them was pleasant without any hassle at all -- selection, shipping, and quality are all superb
Although the item I ordered was not to my liking, when I contacted Lightinthebox they sorted out my query to my satisfaction. It's good to know customers can get a personal reply in such situations.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27913572 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Admittedly; I ordered not realising this was just another Chinese webshop. Sizes were much smaller than expected and returns suddenly were costly.
So. Enough reason to avoid lighthinginthebox for future sales.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27913779 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
HE COMPRADO TRES VECES YA EN ESTA PLATAFORMA, TENIA TEMOR POR LA ENTREGA YA QUE TUVE UNA EXPERIENCIA CON OTRA PLATAFORMA DONDE NO ME LLEGARON LOS PRODUCTOS Y NO ME DEVOLVIERON MI DINERO.
SIN EMBARGO, AUNQUE SOY DE MÉXICO EN LIGHTIN THE BOX TODO HA SIDO ENTREGADO A TIEMPO Y DE LA CALIDAD QUE CIERTAMENTE DICEN. SEGUIRÉ COMPRANDO AHÍ.
It's cute and fits great! The material is nice too.
Ik heb een kraan besteld, voor de wastafel in de badkamer. De kraan is erg mooi. De levering was sneller dan verwacht. Prima verpakking. Ik ben zeer tevreden.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27912885 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox