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LightInTheBox

4.1

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From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.


lightinthebox.com
Founded in 2007
singapore, Singapore, China
+1482
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LightInTheBox Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

We monitor reviews for authenticity

Canada
1 review
1 helpful vote
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Very dissapointed
January 9, 2023

The pictures they show on the website look nothing like the actual article of clothing. I bought a shirt that looked like a sweater with different materials and textures. It came as a flat camo print.

The seems are coming out of my pants I bought after wearing them once

The shirt my mom bought looked to have tassels in the photos. It was again just a screen print long sleeve t-shirt with no shape.

The material the stretch pants are made of is nice and thick. But my red shirt came magenta. And the sizes are inconsistent. One large fits me wellz the other large is too tight.

Date of experience: January 9, 2023
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.

For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?

Sincerely
Megha
Customer Service

Portugal
1 review
0 helpful votes
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Top
January 9, 2023

Entrega dentro da data prevista.
Artigos com muito boa qualidade.
Custo / benefício, excelente.

Date of experience: January 9, 2023
NL
1 review
0 helpful votes
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Aankoop zwemshort voor heren
January 9, 2023

Bestelde artikelen

Artikel(en) Aantal

Dames Zwemkleding Een stukje Monokini Badpakken No...
Kleur:blauw
Maat:L

1

Voor heren Lange zwembroeken Zwemshorts Sneldrogen...

1

Voor heren Zwemshorts Lange zwembroeken Boardshort...
Kleur:Donkerblauw
Maat:XL

1

Zwemshort was een prima aankoop. Maat was goed en pasvorm was uitstekend. Ook tijdens het gebruik

Date of experience: January 9, 2023
Texas
1 review
0 helpful votes
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FROM CHINA! GATHERING MONEY TO INVADE TAIWAN! DONT BUY IT! Do not buy chinese products that will eventually kick you in the blls.

Date of experience: January 9, 2023
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.

For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?

Sincerely
Megha
Customer Service

France
1 review
0 helpful votes
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Très beau
January 9, 2023

Bien reçu en son temps, produit de qualité, respect des tailles, la personne pour qui c'était destiné est ravie et a beaucoup apprécia.

Date of experience: January 9, 2023
Italy
1 review
0 helpful votes
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Ok
January 9, 2023

Ottima azienda. Sicuramente farò altri acquisti. La consiglio

Date of experience: January 9, 2023
Austria
1 review
0 helpful votes
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TOP Shop
January 9, 2023

Gut sortierter Online-Shop, der Kundendienst funktioniert perfekt, genauso der Versand.
Zeitgerecht, mit sehr guter Info!
Weiter so!

Date of experience: January 8, 2023
Illinois
1 review
0 helpful votes
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Total waste
January 9, 2023

Do not buy from this site. This company does not honor their own advertisement, charge for services you do not request, the quality of material does not match the site, customers pay out of pocket for returns and the 3rd party logistics company has more control than customer service. All around poor quality, poor service and a SCAM!

My items shipped from new york, new york however upon request to return items I was informed I will have to pay out of pocket and the items must be returned to CHINA, Jiaxing China to be exact. When I asked why the return was to a different continent and not the shipping city I was informed "the address on the shipping label or package is the address of the logistics company not our warehouse. Please kindly note that the shipping fee, shipping insurance and the sale tax will not be refunded because they were paid to the logistics company when the package was shipped from our warehouse".

I did not check shipping insurance yet it was charged to my card. The site offered from shipping and delivery before x-mas. Shipping cost was just under $50, and the order arrived December 28th. Company's like this hope you are frustrated enough that you don't contact them after learning you are responsible for the return cost and that it has to be shipped to another continent. Shipping cost to China is roughly $120.00 my order was not that much however after they charged me for shipping and insurance it exceeded that amount.
DONT SHOP HERE

Date of experience: January 8, 2023
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 27912629 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Hong Kong
1 review
0 helpful votes
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Happy End of Year Shopping
January 9, 2023

It was a very smooth process starting from online browsing to giving reviews, so it was a very pleasing experience overall.

Date of experience: January 8, 2023
Idaho
1 review
0 helpful votes
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Great buy, but run small...
January 8, 2023

I ordered mdse. For Christmas. For the most part everyone loved what they got. The men found that things ran small and I ordered replacements. It is too difficult to return or exchange. I was fortunate I had directions for the too-small items to go.

Date of experience: January 8, 2023
Hungary
1 review
0 helpful votes
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Rating
January 8, 2023

I ordered some different item ( toys, bag, clothes). I'm satisfied with them. The prices are ok, the shipping fee expensive compared to the items.

Date of experience: January 8, 2023
Spain
1 review
0 helpful votes
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HORRIBLE DRESS
January 8, 2023

I received a dress I bougth and it has nothing to do with the picture, the pictre is different on the sleeves, the body, etc. The fabric quality is the worst, it lokks like I bougth a piece of cheap fabric.
They do not give you your money back, They are in China and it is a pain to send items there. Do not buy from this company, really not to trust!

Date of experience: January 8, 2023
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 27912727 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Portugal
1 review
0 helpful votes
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Excelente torneira para a cozinha dando o aspeto exato que eu pretendia. Fácil de instalar e com todos os acessórios necessários. Bem embalada por fora e cuidadosamente acondicionada. Porém não percebi como é que o preço durante a operação de compra passou de 58 euros para 61 euros e depois como é qie acabei a pagar 78,45 euros.

Date of experience: January 8, 2023
NL
1 review
0 helpful votes
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Good site
January 8, 2023

Very nice site and the products are good.
Ordering went well also.

Date of experience: January 8, 2023
Sweden
1 review
0 helpful votes
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Great prices and good quality
January 8, 2023

I think Light in the box have great prices, good quality and the package arrived faster then I expected.

- is the sizes. Ther are often very smal. I often must by in 2 ore 3 bigger sizes.

Date of experience: January 8, 2023
Texas
1 review
2 helpful votes
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It cost way too much to return items
January 7, 2023

Considering you are buying clothing sight unseen, it's ridiculous for them to require you to pay to return unsatisfactory items. I used thier measurment guide, and measured myself, to order pants. One styre in medium fit fine. The other fit was way too tight and too short. Beside they didn't look anything like the picture. Description said linen pants, they were some sort of cheap, stretchy material, not at all like linen. Did not have wide bell bottoms as pictured. But I probably would have cost more than they were worth to send them back. They offered me a whole.88 credit to just keep them. I won't buy any more if I can't expect a full guarantee of fit or quality.

Date of experience: January 7, 2023
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 27912885 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Finland
1 review
0 helpful votes
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1500 x 1500 seinäjuliste
January 7, 2023

Ihan odotetunlainen seinäjuliste, voisin tilata uudenkin, eri kuvalla tietty..

Date of experience: January 7, 2023
Sweden
1 review
0 helpful votes
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Good quality and good delivered!
January 7, 2023

Good quality and good delivery! Thank you for this fulfilment!

Date of experience: January 7, 2023
AE
1 review
0 helpful votes
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As per my experience last year I ordered one dress which was very nice. This year I placed bigger orders and none of the products met my expectations. The products do not match the pictures at all. The products are of very poor quality and there is too much delay in delivery. Totally disappointed.

Date of experience: January 7, 2023
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 27912974 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Sweden
1 review
0 helpful votes
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Inte enligt order
January 7, 2023

Leveransen blev inte som ordern och det är svårt att få kontakt för reklammation.

Date of experience: January 7, 2023
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 27913079 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox