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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Ordered on 12-14. Was messaged the expected arrival date was 12-22 to 12-29. It's 12-29 no product arrived. Messaged customer service and was told "We are sorry for the delayed of your order due to the items you ordered is really in high demand.
But we are very glad to tell that your order is being packed now and will be shipped out very soon in 48 hours.". Don't give out expected dates if the aforementioned is the case. Also don't charge $10+ for shipping for 1 item, and have it be express. That's unsatisfactory!
I am very satisfied of all the products I ever bought from LightInTheBox! I highly reccomend it to everyone!
Livraison un peu plus longue que prévue, mais reçue pour Noel
Donc Super - Merci
WARNING! Do not purchase from Light in the box if you want good quality and good customer service after purchase. I order a Christmas gift and the quality was VERY poor day after Christmas I tried getting a return and refund and after offering other discount I didn't want they came back and said I was over the 7 days from purchase to return item. It took them 2 weeks to deliver item so how does that make sense? STAY AWAY FROM THIS COMPANY
UPDATE: Finally got a positive response from LITB. Megha at LITB was kind enough to issue a full refund for this purchase. Thank you Megha for your assistance with this issue. That's the reason for update on this post and change of rating.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27837539 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
It's like pulling teeth trying to get a refund.
They keep trying to negotiate with me when all I want is a refund! Avoid them.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27837582 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Muchas gracias ya he recibido mi pedido y muchas gracias por su atencion
Thin material. Expensive return to china…so you don't return the stuff and you loose your money. Company try to discourage returns/refunds.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27828842 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Poor quality, wrong size delivered. App was useless for return. Description of the product is not reliable.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
I was very impressed with the customer service I received from Megha. She responded with alacrity to my concerns.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27818740 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I received my order today and two of the items I wasn't happy with, I did a return request and was told to return I would have to send it to the original seller (China) and am responsible for shipping fees OR I can keep it and get a 10% credit which is approximately $4. I am NOT happy
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27818731 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Ho fatto un'ordine combinato di piu' prodotti per il Natale: tovaglie e copri sedie, luci per albero con controller e poi un bel copridivano a due posti. La spedizione è stata eseguita in 2 tempi, ma la consegna è stata rispettata nei termini dell'ordine, è arrivato tutto prima di Natale, i prodotti sono ottimi il prezzo molto conveniente, che dire sono molto soddisfatto, acquisterò ancora altri prodotti da Light in the box!
Merita veramente 5 stelle per tutto.
Recibí mi paquete en muy buen estado, lo pude monitorear, cinco de siete productos son lo que yo esperaba son excelentes y de 7 productos solo 2 no estuvieron con la calidad anunciada y me atendieron inmediatamente ofreciéndome varias opciones para resolver el inconveniente.
Be very aware of their return policy!they will make it impossible for you to receive a full refund!
"we appreciate if you could provide us with the detailed quality issue or photos/videos so that we can look into it and keep improving our product quality.
About the solution for this case. We'd like to offer you following options, please kindly choose one:
Quick solution A: No need to return, keep the item with a Reward of 70% product price. (eg. If the item values $100, you can get a $70 Reward). The reward is the same as a coupon, which can be used on the next order to save costs.
Quick solution B: No need to return, keep the item with a refund of 50% product price. (eg. If the item values $100, you can get a $50 refund).
C. Return for a refund of the item price only.
D. Return for a free replacement. If you choose the replacement, please tell us the size you want."
CAREFUL HERE.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
REVISION:
After submitting the review below, I was finally contacted by Megha at Customer Service. The end resut was that I received a full refund for my three (3) purchases. I offered to return the three items at their cost, but they did not want the stuff any more than I did.
Anyway, Megha solved my problem, and for that I am grateful.
The review below is still applicable.
I have been struggling trying to return three (3) items that I received with wrong sizes or color.
I have sent about 15 emails with pictures, measurements, size charts, and they still want more information. Also, for two of the items in wrong sizes, they refused to pay for the return shipping.
NEVER AGAIN!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27818700 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I just received my order. The materials are very thin cheap quality. Never will I order from this site again. Very Disappointing. The shirts are cut wrong and sewn even worst. Tight neckline are baggie, out of shape and just plain out horrible. Not what I expected at all. Also the website side's 2 days at warehouse and was supposed to be delivered by the 14th,then then 21th then,the 24th Finally got here today on the 27th. Crazy thing was,I didn't mind the wait until I seen the quality. Never ordering from Ins again.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27818574 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Su calidad en prendas hasta Ahora ha sido muy buena, pero me tienen esptraviadaos 2 pedidos, esperando se solucionen bien los envios. Gracias
I ordered a shirt with wording on it. The wording is very fuzzy, like it was blown up from a small font. Also, the shirt is flimsy polyester...JUNK! Super thin. I would not recommend ordering from this company!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
אין ספק שאני מוצא מבחר גדול של בגדים באיכות גבוה מכל הסגנונות והצורות...זה זמן טוב לומר תודה שהנגשתם את מיטב הבגדים לקהל לקוחותיכם
Cheap but the images doesn't always match the product, and the products takes a long time to ship.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27818555 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
It took more than a month to receive the ordered items. And because of geography change, they were small in fitting.
Two items are of good fitting out of four
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27837528 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox