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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I ordered a Xmas sweater and got one which didn't look like the picture! Asked to be paid back and they proposed half the price! Not a joke! I didn't give up and finally got a positive answer from Ana who promised by bank account would be credited with the total amount… and it is! So don't give up and send a message on FB if you can't find any contact, then you'll get an answer.
Once more, thank you Ana!
Directions/communication on ordering correct product very unclear & then after receiving wrong product & several weeks later if incomplete/insufficient/unclear emailing wouldn't give me a phone # to speak to someone for clarity & told could return w/outrageous return shipping costs for a replacement or could accept a 60% reward that would show up@ check out when reordering but didn't. In explanation after letting them know it didn't apply reward coz it didn't meet a certain dollar amt. That I was never told they still rn't answering my specific?s. Feel like they're just giving me the run around, not answering my?s or helping me the correct product w/the discount told. Don't buy from them even if price sounds good! It's too good to be true & no support after if things go array.
After receiving shoddy goods and wanting to return them, I have found this very difficult. Also why say they need to return to Asia when they have a Royal Mail stamp on. Cant even leave a comment for the supervisor as it does not work. Very disappointed.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
I have ordered all kinds of things, it allmost everytime coes at the right time but of caurse there can be delet in the post or the packed get lost in transit, then i get a refund or another one, so i very pleased with that, never a problem
The shopping process was easy with an easy payment part.
The product arrived before time as described.
The package came early. I was pleasantly surprised.
Mooie aanbiedingen! Mooie site, alles in het Nederlands dus ik dacht bestellen voor kerst dan maak ik iemand blij. Kerst is voorbij, blijkt de leverancier Chinees! Geen muts, geen reactie maar wel een Cs klanten tevredenheidsonderzoek.
Bij deze! En stuur mijn geld terug (of lever het gekochte product al heb ik daar ook geen vertrouwen meer in)
Geachte klant,
Dit is Megha, supervisor klantenservice Lightinthebox.
Het spijt me voor het veroorzaakte ongemak. Nu krijgt u snel persoonlijke hulp.
Ik heb ticket # 27818484 aangemaakt voor uw probleem. Het ticketbericht wordt verzonden naar uw e-mailadres gerelateerd aan het LITB-account. Controleer het alstublieft, we wachten op uw reactie.
Het is mij een genoegen u te helpen!
Eerlijk,
Megha
Klantenservice Lightinthebox
3 purchases so far - all good. Sizes are a bit confusing and a bit difficult to find info about the seller (maybe because I'm still a rookie...)
Good products problems with shipment and with products not arriving ir fitting
I have been doing the pay for this and that is no to much pay. I have been wear the dress on Christmas and i have become a lot of people who are said that they are beautifully. Thanks for doing that sending to me. I am very happy with the coat and also with the dress.kind regards from Trudy Griffioen Horzelenberg.
Prices are clear and similar products are offered so I as a customer have a good amount of options when looking for something. So far all orders were great and items came as described
I honestly wouldn't even give LightintheBox a singular star. This is the absolute worst experience I've ever had with online shopping. I've had so many issues with this company, not with just one product—MANY. I ordered a men's suit jacket and received a kid's size jacket instead, and when I ordered a small size dress, I received one that could fit two smalls in one. So many things went wrong with my order that I will never give this site to anyone for anything. I have attached some screenshots of how horrible this experience was. They told me I could return the items, so I did, and I haven't heard back from them in almost two months. They stole my money and my products. I am so disappointed and furious about how this has turned out. NEVER buy from LightintheBox.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27810358 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Delivery time was faster then expected also love the products will order again and recommend
Taille nickel très doux et agréable à porter je recommande vivement
Misleading marketing when it comes to above web site, I recently purchased a compact photo printer however I received only the photo paper for the printer. It is shame that they mislead to buy items with the wrong information. Not going back to them again, I want to warn other Australian customers. https://www.lightinthebox.com/en/p/original-xiaomi-mi-pocket-photo-printer-portable-300dpi-picture-printer-with-diy-share-self-adhesive-photo-print-paper_p*******.html?prm=1.1.250.2
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27810309 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I got my order fast, without problems. It is easy to make a order. Thank you.
IF YOU WANT---- TO GET RIPPED OFF--- BE SPAMMED CONSTANTLY---ORDER FROM A COMPANY THAT IS IMPOSSIBLE TO CONTACT---WAIT 2+ MONTHS FOR THE CHEAPEST GARBAGE YOU COULD EVER IMAGINE---HAVE TO PAY SHIPPING BACK TO CHINA--THEN YOU GO RIGHT AHEAD AND ORDER FROM LIGHTINTHEBOX------YOU'VE BEEN WARNED LOOK A BBB RATING FOR TRUE REVIEWS
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27802924 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
We had a small issue but customer service resolved it instantly. I'm happy with the site overall and the app is pretty convenient.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27802930 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27818541 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox