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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I ordered many clothes but, unfortunately, one of the items was full of spots: unwearable. I wrote to LITB and received already an helping mail from Ana after a few hours. Then all went very smooth: in less than 72 hours everything was handled and the refund was on my account!
WHAT A GREAT SERVICE... I had even not to return the item. This shows to me that you don't always have to believe the reviews of other persons. For my part I will order some new items very soon.
Thank you very much Ana (light in the box).
I ordered some merchandise back on 12/13/2022 and received my payment confirmation receipt and I have not received my order yet. There is no one to call and it says to download their app to track your package. Even when I do that it's all blank when I click the track package link. No history of my order is shown or anything but I have my receipt of $144 where I paid for it. Please do not shop online at this site.
Soumaya services quickly replied me. My parcel arrived not in time and not good quality. Damage on one of the article. Very disappointed. On of the article was very Nice anyway.
I like this website I can't order al the time and de leverie is also good and clothes are very good thank u ligthinginthebox
Todo bien. Las camisetas dan bastante tallas. Todo ok y en plazo de entrega
Dodgy company. All the positive reviews are from 'invited' customers which means they've been paid to leave them!
Paid for item weeks ago and heard nothing. Claimed if get it in 5 days. They've zero customer service. Only a frequently asked questions section that's useless.
Don't gamble your money. Use a reputable company instead.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27784143 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
The items are of good quality and just as pictured on the website. Customer support representative SOUMAYA was very helpful when my package wasn't delivered properly. Thank you.
I ordered a shirt from this company December 10 and still have not received it and today's date is 12/22. If they went any faster, they would be going backwards. I would not recommend this company to anyone.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27784175 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Tiempos y costos elevados para la entrega. Los productos cumplen con una adecuada calidad, diseño y precio, sin embargo tardan mucho en llegar.
I placed the order on 12-14-2022, hoping for a Christmas delivery because their site said they process within 24 hours. It is now 12-21-2022 and it still hasn't shipped. Maybe I'll have the items for next Christmas!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27775371 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
If you return their bad quality goods they still charge you shipping costs and you have to pay to return the goods.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27775549 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Alles naar wens geleverd. Alleen worden mijn bestellingen gewoon aan de deur gelegd zonder te bellen zelfs al hangt er een papier dat er achteraan moet geleverd worden.
Die Lieferung war wie angegeben.
Die Größen haben alle gepasst.
Wir sind begeistert. Wir werden wieder kaufen.
I ordered 2 shirts for my husband. Look nothing like the picture. Will cost more to send back. What a waste of money. I was really hesitant to order from here. I was right. So disappointed. And I wouldn't even give a star. But that is not an option. My proof of purchase ot my order number.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27761691 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Antes de hacer el pedido tome bien las medidas que decia en la pagina, y cuando llego todo habian 2 prendas que quedaron chicas.
Tengan en cuentan quizas hay que pedir un numero mas.l
I ordered a pair of leggings two years ago, on May 1,2020, and here we are at the end of Dec. 2022, yet to receive them. Way to get a simple job done. By far the worst company I have wasted my money on. They basically stole my money when I got no product for it.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27761785 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
The delivery took a long time and my goods were delivered in two packages (with a week's time difference). But the goods actually lived up to my expectations and were perfectly fine.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27802944 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox