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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Rád u Lightln TheBox nakupuji a proto se rád vracím s radostí objednávám,děkuji
Jsem spokojen s vyřízením a dodáním zboží,vřele doporučuji,jedině s Lightln TheBox nakoupíte levné a kvalitní zboží
Ich bin sehr zufrieden mit den Produkten. Die Teile sind in sehr guter Qualität. Das Problem sind
Meistens die Grössen, trotzt angaben variieren diese. Ich bin auch sehr zufrieden über die Angaben des Versandes und wo sich die Pakete befinden.
Anderseits wäre ich froh, wenn ich nicht jeden Tag aufgefordert würden zu bestellen. Leider habe ich bereits mehr gekauft als ich mir leisten kann-
Ich finde es sehr gut, immer Einsicht zu haben, in welchem Stadium sich die Bestellung befindet. Danke das sie mich auch informieren, wann die Bestellung ausgeliefert wird und sich auf die Reise begibt und in welcher Zeitspanne sie bei mir eintrifft.
Mit der Qualität der betreffenden Ware bin ich angenehm überrascht und sehr zufrieden. Mit der Grösse gibt es öfters Probleme. So musste ich einiges verschenken weil es gemäss ihren Grösseangaben nicht gepasst hat (leider, schade).
I have ordered several times (men's and women's clothes) and everything went great. The products are from good quality and the prices are great. One product could not be delivered because of such a great demand- so I was offered to cancel the order and get a refund or to change the order to another product. I changed to another cheaper product and received the remaining money as a refund. The order and payment is trustworthy. The delivery is reliable.
Především souhlasí velikosti-skvělé, barvy také souhlasí, jsem velmi spokojen
Lang verwacht toch gekregen om weer goed voor de dag te komen en precies geleverd naar verwachting.Beslist een Goede Gok.
Lang verwacht toch gekregen.Zo goed als nieuw en Super moderne outfit voor goed voor de dag te komen.
LITB offers a wide variety of itemsof very reasonable quality against a very acceptable price.
I've done business with LITB for an extensive period of years and have yet to be disappointed.
I'm being updated about the status of my order on a regular basis.
I have been doing business with LightIinTheBox for a number of years and have never been disappointed. All in all I have found the quality, prices, sales conditions and delivery times of the products offered certainly very acceptable.
I received exactly what I needed and used it as easy as hoped
Tutto bene.
Articoli arrivati integri.
Spedizione nei tempi previsti.
Positiva.
Tutto bene.
Spedizione sempre aggiornata in ogni passaggio.
Materiale buono.
J'ai acheté plusieurs fois des chaussures et vêtements, toujours de bonne qualité et de la taille demandée. Très bon suivi de la commande aussi.
I ordered this dress in size large, it fit but was just a little tight, I returned for an exchange for the XL. It was a fast exchange process and the XL fit. The dress is exactly as pictured, beautiful and good quality! I should have looked at the sizing chart before ordering. It definitely is true to size off of their chart.
I have been shopping with LTB for almost five years. Never disappointed and customer service is amazing. The item quality is priceless.
Thanks all perfect.
Very Co-operative
I have nothing else to say so why drag out to 50.
This is just annoying.
No solution was given, waited for a month already and still no item.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 103125187 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
The quality of the product was good but the measurements are different than Greece. The dress was not fitted well. I needed smaller size. The LightinTheBox proposed me to keep it and to fix it by myself and they will provided to me a 30% discount of the product's price, which I never received.
Ordering was easy although shipping id a bit slow. The cargo pants i ordered where a true fit. Nice design too!
A termékek azt tudják, amit az ajánlat alapján vártam, a szállítás - bár expressz szállítást kértem - a feltételekhez képest egy kicsit késett, de nem annyit, hogy kellemetlen lett volna. A futár pontos volt, utdvarias, tehát összességében elégedett voltam.
Bought 1st one black. Size perfect. Ordered two more in different colours.
Artículos muy utiles con una muy buena relación calidad / precio
All items I have ordered from this site, arrived promptly, and the quality of the items was always excellent.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 103147260 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox