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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
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Good selection of products. Easy handling. Shipping times ok. Thanks. Gladly again
Vers fast beautiful stuff. But 2 things were missing. I hope that they Will send back the items. But very fast shipping.
Jestem zadowolona z zakupów i w przyszłości na pewno jeszcze skorzystam, pozdrawiam
I received my order 26 days after paying for it. It qas jf the lowest quality, almost sheer n not what was advertised. I would not advise anyone to purchase clothing from this site. I am surprised at the good reviews they have. I was also not able to post a review on their site.
Well. I have been odering from light in the box for a few months now and as my intro states...I am stuck in the middle. One of the lights doesn't work but the others work well and all look great.
MY MAIN IS DELIVERY! It takes FOREVER and a person like myself who invest in properties couldn't depend on them for product timely.
As usual, long delivery time, but worth the wait. I can't beat the prices,
After my 2022 Christmas experience with this company and its so called "Customer Service Department " I find it necessary to contact the active Stockholders with the truths about their investments lack of professionalism during their normal course of business. It has destroyed the investment stocks avenue to excel.
Example: LITB: Penny Stock is now lower then every before.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
I ordered my product almost a 1 month ago! This is insane. By the time I receive it I will not need to use it. (Accessory for winter for my cat). I do NOT recommend them.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
The shirt finally arrived today, but the delivery required 16 days.
I ordered top n dress. Once order went thru realized it was from China. They said top was sent, never received it. Cancelled dress only dress was credited. Contacted company numerous times. Nothing paid for top! Sizes on compatible nor comparable to Canadian sizes
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28121973 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
The sweater that I order was terrible quality and the size was no where near the size chart they provided and trying to get ahold of customer service and deal with a return and refund was painful. They make you jump thru hoops to get your refund and do not make it a customer friendly service. Would never recommend them to anyone!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
I ordered a cover for a formal event that was 10 days away. I paid $25 for expedited shipping with the understanding that the item would ship in 4 to 7 days. Four days later I received a message stating that the item would arrive 10 to 15 days later instead which is well after the date of my event. When I contacted customer service they said that they would only refund 50% of my order.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28122000 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
My package got here fast! I was not expecting it for another week or two. Since they were motion sensor lights, I was wondering if they would make it here in good working order. I had them charged and mounted before it was even dark. These lights are doing exactly what I bought them for. I have a long hall with regular lights on either end, I set these up to light the middle. It would have taken an electrician to put in another light, it would have been expensive. These are perfect, they come on, when needed and turn off as needed. I plan on getting some more for a large walk in closet!
So I give 5 stars.
Do not expect amazon service as they are slow fulfill orders. I have been waiting more than a week and it wont come for more than ten days...it's shirt and shouldn't take that long, but as I said, extremely slow.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28114298 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Left a 1 star review due to my order never arriving and no reactions from customer service.
In the meantime the issue has been properly resolved and I have been refunded the full amount of my order. Thanks, LightInTheBox!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28114403 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I bought 3 items:
One was completely wrong. Wrong item, wrong fibers tipology and no labels at all. Quality like a $2 shop.
One had a very wrong colour (as shown in the pictures). The shown picture on their web site had a very nice stone washed green colour, the reality shows a poor plain colour and a poor hand made product.
No labels at all.
One was accetable even if the quality was very poor but, at least they guessed the item and the colour.
At the end I have paid a very low quality items badly made and cheap look product.
For my experience, fake pictures are the only strong skill of Lightin The Box.
On their web site seems we can complain and have a negotiating but nobody answer, so, for my experience has been only a BIG SCAM.
Considering my experience I also have some reasonable doubts regarding the autenticity of the positive reviews I saw on internet, but this is only a my opinion.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28096085 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
It was delivered on time. Thank you for checking in with me and I appreciate your concern and support.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28147631 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox