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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I ordered sleep headphones and within 2 weeks, they were here. Loving them, using them every night. Thanks LITB
I bought this as a gift and it is exactly as described. I am very happy with my purchase will buy from light in the box again.
Katalog zboží je velmi pěkný a obsáhlý. U jednotlivých kusů zboží je tabulka velikostí podle které je možno vybrat oblečení na míru. Ale pozor bohužel tabulka a skutečné rozměry oblečení nesouhlasí a potom je problém s výměnou. Pravda je, že personál byl ochotný, bylo nutné oblečení ofotografovat a změřit, ale poštovné při výměně bylo pro mne příliš vysoké, takže příště se této firmě raději vyhnu. Jana Smolová
Thank you I love my turban it is absolutely gorgeous.
Now she can take her much desired pictures. She has wanted this for over a year. Thank you!
The only thing I didn't like was the packaging for my body Shaper. It was too flimsy and could've broken in the shipping process.
Ik werd door litb geattendeerd op deze geweldige dag-aanbieding. Normale prijs €191 en nu voor een tientje! De jas is nog niet binnengekomen, maar ik verheug me er nu al op.
All 8 items arrived in the same package. Haven't had time to open it yet.
The only thing I was not happy about was the length of time it took to arrive.
Product were as advertised - the colors and the sizes matched the description/pictures. Pretty fast delivery. Arrived on time, right at my door.
Jai trouvé la livraison trop longue plus d'un mois d'attend, avant que je reçoie ma commande
Looked good was smaller than expected but it was very nice
The product is great, but slow slow slow delivery. Took several weeks. Not very quick delivery as touted on site
I received my order sooner than expected. Unboxed the hat first and was pleasantly surprised. Good quality for the price.
I continued by unboxing the coat. This was very disappointing. The coat was not at all like the advertisement. Horrible and cheap material. Bad stitching, wrong buttons and no lapel.
Contacted Eva, the bot.Before contact I got an automated message with some offer for a low percentage of the item value back as store credit. I disagreed and requested to speak to a person. Lucy is the one who assisted me. She asked photos of the item and a description. After confirmation it was in fact incorrect and had multiple production flaws she gave a "better" offer. I declined and countered the offer.
After some back and forth we got to an agreement that minimized loss for LightInTheBox and for me as customer.
I did receive in credit but can pay it out to my bank account. Unfortunately I can not review the return process since I am still waiting to receive the funds. I have put in the assignment but am still waiting.
Bien los productos y bien los tiempos de entrega, no la verdad no está bien los tiempos de entrega son muy largos pero los productos son buenos solo un pantalón horrible pero todo lo demás un 10
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Vážený zákazníku,
Toto je Samira, vedoucí zákaznických služeb, Lightinthebox.
Upřímně se omlouvám za to, co se stalo a za všechny způsobené nepříjemnosti. Budu tento případ sledovat a problém vyřeším, abychom vyhověli vaší spokojenosti. Pro váš problém jsem vytvořil lístek č. 28217761. Zpráva o tiketu bude zaslána na váš e-mail související s účtem LITB. Prosím, zkontrolujte to, budeme čekat na vaši odpověď.
Je mi potěšením vám pomoci!
S pozdravem,
Samira
Zákaznický servis lightinthebox.com