LightInTheBoxReviews 13,776

I ordered about 6 shorts and 4 shorts.
All junk. Nothing fits like the size it should be.
I can't even tell what kind of material it's made from. It's like nothing else in my closet. Don't feel like it clothes material. It's the thinnest material I have ever felt. Just plain junk in my view. Keep your money, you'll just be disappointed with the product and service.

The neckline of all of the shirts were "puckered" and very unflattering. I doubt that I will wear any of them. Also, I thought the material would be a knit but it's more like rayon. There's no tag indicating wash instructions or material content.

I ordered a dress for a wedding from this site because it said the delivery date would be between 1/24/2023 - 1/31/2023. As the days progressed I reached out via email and asked about the status of my order, the email and app stated that my ordered would not make it till 02/23/2023, truly disappointed because I need this dress for a family members wedding, I went to the application and canceled this order. Since canceling I have received various emails stating that I will not be receiving a full refund because the dress is already being made, and they have no use for that specific dress. This is totally unacceptable. If you can't deliver on time then you cannot expect a customer to pay %50 of a dress she did not receive because your company is irresponsible and failed to deliver on time. It's a win win situation for you, because you did not deliver and you still get to stay with my hard earn money. I loose because I was left with no dress 3 days before the wedding and you still took my money. Please be aware of these scammers! Spend your money elsewhere. Also there is no live customer service representative that you can talk to, you could only send an email and wish for a response whenever they feel like answering.

I just purchased from this company for the first time, the item that I purchased they charged me 2 times for it, immediately I cancel the item before they could really ship it out, Papal are in the process of issuing 1 refund as I write this review, It shows on my bank account where I was charged 2 times for the same item, so I reached out to this company and still know actions are being taken for the second charge, THIS IS NOT EXCEPTABLE

Horrible customer service, only try to pacify you with extra discount on next order, do not follow their own shipping and delivery policies, slow delivery. Poor cheaply made clothes that are not sized correctly. If you want to return, the charge you shipping again and make you jump thru hoops to get an address to send to and you must do it within 7 days. Do not communicate thru customer service just auto messages. Better off ordering from Shein