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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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This dress was purchased to wear for my daughter's wedding. I really like the feel and fit of the dress!
I just purchased from this company for the first time, the item that I purchased they charged me 2 times for it, immediately I cancel the item before they could really ship it out, Papal are in the process of issuing 1 refund as I write this review, It shows on my bank account where I was charged 2 times for the same item, so I reached out to this company and still know actions are being taken for the second charge, THIS IS NOT EXCEPTABLE
The dress colors are cute but not as vivid as displayed, also it runs smaller than other same size dresses that I've ordered. Plan on keeping it because I do like the material and style.
Horrible customer service, only try to pacify you with extra discount on next order, do not follow their own shipping and delivery policies, slow delivery. Poor cheaply made clothes that are not sized correctly. If you want to return, the charge you shipping again and make you jump thru hoops to get an address to send to and you must do it within 7 days. Do not communicate thru customer service just auto messages. Better off ordering from Shein
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28070039 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I have no problem with the delivery. It came quite quickly. However, everything I ordered is too small. I used your size guides and trusted that because of my previous order. Which, by the way, fit and looked great. I'd send everything back for an exchange but, shipping costs are prohibitive...
Guess I just gotta eat $104!
Bon produit pas cher mais le transport était beaucoup plus cher que le prix de l'article
Your prices are great, you have everything, and you don't have to stand in line or go out in the cold. Who wouldn't want to shop here
Everything came i like the colors and am impressed with the quality of the merchandise. However i have had problems with the sizes but i will get that fixed myself
The order was shipped promptly and arrived quickly. The tote bag I ordered was exactly as described and depicted on the website. I also ordered a pair of shoes for my daughter earlier in 2022 and was very, very pleased! Thank you!
One of the dresses draw was unraveled another was too tight the other two fit it k
Fast delivery, good quality, good fit - highly recommended shop
And I'm not Cynthia obviously claiming my review. I'm Mona Polotzek, Miami
I placed my order, received confirmation, tracked the process and received my order as advised. This was a re-order of a previous order, only in a larger size. I kept the first order as it fit my 2nd grandson. Now the 1st grandson will have his outfit as well.
These leggings are fleeced lined I purchased these for the wife and loves them. She is very pleased with the comfort and fit. They are good quality and the size chart is right on for the size. Shipping is okay for they come from across the ocean. Very pleased customer.
The sizes are right on.
Despite the busy season they came through with my order in a timely manner.
Great Company.
Product was ordered before Christmas and was received 6 weeks afterwards.
Takes a couple weeks to get items but they are of good quality and as advertised
Mostly everything I bought was good. Material is OK, some were cheap looking. Not bad for the prices though.
Pour les achats 2 janvier, je suis très satifait des produits reçu.Numéro de commande: ******* / date d'achat 2 janvier.aucun achat le 23 janvier.
Everything was as advertised and arrived as noted.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service