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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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This the second time I ordered and the dress quality is very good and only thing is that the shipping took longer then what they say.
My mother who is 80 went on line to order £80 for two items. She did not make an account with Lightbox as she doesn't know how to. We are week 4 from her buying her items when mum said 2 weeks she should receive them. Still not arrived. Now mum will never order anything on line ever again. I wouldn't bother ordering from this company. I emailed them and they have not come back to me. It's a scam! Mum used my email address and I never got confirmation of her order.
Shipping time is my only complaint thus far. Only one order was received of several.
A few items were strange fitting to baggy, very low in the crotch.
Unfortunately I didn't get a chance to try them on right away and missed the window for returning them. Otherwise my experience was good
Although I had a concern about this watch when delivered, Light in the Box satisfied my concern very quickly. The watch is sturdy, well-made and has amazing features. After playing around with the various controls for only a few minutes I found it simple to pair with my phone for making/receiving calls. The app was also easy to download and understand. I personally did not like the rubber strap, so ordered a leather replacement. Several of my friends are impressed and tell me they plan to purchase this watch.
Thank you for my order. Everything was perfect. I will order again.
I have been very happy with my orders from Light in the Box. Everything I have ordered is made from quality materials. I had one item that was damaged. I notified them through Customer Support. Their response was almost immediate and they took care of the problem within a couple of days. That is very important to me.
Le colis était conforme à la description, j'ai aimé. Cependant, le délai de livraison était long.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28063157 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Thank you so much you guys are doing a great job love the prices and love the items cheers
Their shipping can take awhile to arrive, being as how their shipped from China, however, the products have been really nice. I have quite a few of their shirts now, and really like the look of them. They seem to be nicely made, and look pretty sharp.
I will not be doing business with you again because of the quality of your products and false advertisement
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28063177 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
It was nice coat and leggings,like them very much but both was to small. Will order more things in future
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
This is Megha, supervisor of customer service, Lightinthebox.
So sorry to know this. Now you are in a higher department and my main duty is to help you.
Please provide us with the following information:
First and last name, your customer number, telephone number and the e-mail address linked to your LITB Account
As soon as we have received your information, we'd like to assist you to resolve the problem.
Best Regards,
Megha
Customer Service Lightinthebox