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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Thank you so much you guys are doing a great job love the prices and love the items cheers
Their shipping can take awhile to arrive, being as how their shipped from China, however, the products have been really nice. I have quite a few of their shirts now, and really like the look of them. They seem to be nicely made, and look pretty sharp.
I will not be doing business with you again because of the quality of your products and false advertisement
It was nice coat and leggings,like them very much but both was to small. Will order more things in future
Thanks for delivering these motion-sensor lights - they are great and I love that there is no need for batteries!
Love the tapestries. Vibrant colors. Ordered second to biggest and will cover a bedroom wall very well. Fast delivery. Thank you.
Received in good order, liked the item; however seemed a long delay in processing the order; and I did not receive one item due to out of stock; was disappointed. Thank you.
Cozy and warm for a Canadian Winter! The product is worthwhile. Thank you
Excellent and it delivered before expected, high quality item and cant complain at all. Five stars
My 2 granddaughters love these old school toys. They were delivered on a very timely manner and in excellent condition.
J'en ai recommander d'autres de très beaux bijoux la seule chose qui me chagrine c'est que j'ai du payer un montant supplémentaire pour la livraison pour les douanes.si non j'ai toujours hâte à recevoir mes commandes.
Shoes look and fit great. Sweater looks good, but zipper doesn't work.
I like the dress. Measurements were spot on. Bought it for my granddaughter's wedding. Hope people like it.
Dress was beautiful, fit perfect. Great for a father/daughter dance.
They took a little while. But, they came, the quality is good and true to size
I received my order, packing was good, and got it in due time
I placed my order 2 weeks ago. It was supposed to arrive in 4-7 days. My payment processed but still no delivery. There website says it still hasn't shipped. I tried to get a hold of customer service ant still no response.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28063248 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I ORDERED 5 SHIRTS FROM LIGHTINTHEBOX FOR CHRISTMAS GIFTS...GOT ALL BUT 1 SHIRT WHICH WAS FINE AS IT WAS ORDERED FOR MYSELF-GOT RAVE REVIEWS ON ALL THE SHIRTS...THEN...WAS CONTACTED BY THEM THAT THE MISSING SHIRT WAS NOW AVAILABLE WHICH I RE-ORDERED IMMEDIATELY...GOT IT IN A WEEK. GREAT EMAILS, UPDATES ON ORDERS AND GO THE EXTRA MILE...WILL ORDER MORE THIS YEAR!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28063177 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox