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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Beaucoup de variations dans les prix d un jour à l autre et elles sont importantes
I love the fashion and items you can get on this site BUT YOU BETTER NOT HAVE ANY PROBLEMS CUZ THE CUSTOMER SERVICE ON THESE IMPORT COMPANIES IS HORRIBLE. YOU HAVE TO SEARCH FOREVER JUST TO ASK A QUESTION AND THEY TAKE 24 HRS. TO ANSWER. SO IF YOU HAVE TO ASK ANOTHER QUESTION BECAUSE THE PROBLEM WASN'T SOLVED IN ONE MESSAGING QUESTION THEN YOU ARE IN THIS FOR LIKE 4 DAYS TO A WEEK JUST TO ASK A SIMPLE QUESTION! AS IF IT IS OUT OF THE QUESTION TO HIRE AN ACTUAL PERSON YOU CAN TALK TO ON THE PHONE. MESSAGING IS THE WORST POSSIBLE WAY TO COMMUNICATE!
I purchased men's cargo pants. Very good quality and delivery service was really quick. Packaging was good. I strongly recommend it.
Ich bin immer wieder erstaunt wie schnell geliefert wird und die Qualität ist wirklich gut.
Auf die angegebenen Grö9en kann man sich verlassen
Es ist einfach sich wirklich schöne Kleidung mit hoher Qualität die durchaus kein Mainstram ist zu besorgen
This mini lights are so wonderful small and have a very nice light …very good 👍
Beau pull copie conforme du petit chien que j'avais ( un coton du téluar) j'adore merci
Après un échange avec le service client et la disponibilité et la compréhension de ce dernier l'article défectueux m'a été remboursé.
Merci au service client et à mon interlocutrice Megha.
J'apprécie cette réaction
Cordialement
The quality of the products is bad and it is difficult, to get a contact to the customer service
Dear Team
Your Service is very friendly. But does not have the competence it should have as to complaints. I put so many clothes and also shoes into the bin and mentioned this so many times, but nothing really happened, only Blabla. I won't do your job to add the review details, you can easily find out, KI is your perfect Partner. In General, it is my humble opinion, you're just fishing customers. Unfortunately. Few of the products offered on your platform are really nice. Like 1920 resembling dresses and accessories. Most of shoes, pullovers and underwear. Especially nylons are of extraordinary quality! On the other hand, rubbish quality is on offer, plastic shirts, trousers… and
As I said, I complained about quality etc. but I feel and felt lost. As you can't really return the products.
Anyway, I will always order one or the other item.
Kind regards.
Have loved all the clothes that I have ordered. Was surprised that I didn't have to wait long to receive them. I was able to make some fantastic buys on the latest "flash sale"!
Beställde ett par skor som var för små. Visade sig mycket svårt att skicka i retur.
Kära kund,
Det här är Megaha, handledare för kundservice, Lightinthebox.
Jag är så ledsen för besväret. Nu får du snabbt personlig hjälp.
Jag har skapat ärende nr 103147250 för ditt problem. Biljettmeddelandet kommer att skickas till din e-post relaterad till LITB-konto. Vänligen granska den, vi väntar på ditt svar.
Jag är glad att få hjälpa dig!
Uppriktigt,
Mega
Kundtjänst Lightinthebox
Les hice un pedido y uno de los jerséis que pedi de la talla M me lo enviaron de la talla XL
Estimado cliente,
Esta es Megha, supervisora de servicio al cliente de Lightinthebox.
Lamento mucho las molestias causadas. Ahora recibirás asistencia personalizada rápidamente.
He creado el ticket n.° 103147252 para su problema. El mensaje del ticket se enviará a su correo electrónico relacionado con la cuenta LITB. Por favor revíselo, estaremos esperando su respuesta.
¡Es un placer ayudarte!
Atentamente,
Megha
Servicio al cliente Lightinthebox
Vážený zákazníku,
Tady Megha, vedoucí zákaznických služeb, Lightinthebox.
Velmi se omlouvám za způsobené nepříjemnosti. Nyní se vám rychle dostane personalizované pomoci.
Pro váš problém jsem vytvořil lístek č. 103147256. Zpráva o tiketu bude zaslána na váš e-mail související s účtem LITB. Zkontrolujte jej, budeme čekat na vaši odpověď.
Je mi potěšením vám pomoci!
Upřímně,
Megha
Zákaznický servis Lightinthebox
Usually good, occasionally sizes incorrect, if print on a shirt looks shiny in the picture it is not but I know that so that's not a problem. Most jewellery is not very good, though some is nice. Bought a few things that were described as silver with stone and that's what it looked like in the picture but it was very, very cheap metal with plastic, the pictures were of completely different items, the real thing looked nothing like that. So, in general I would say: Don't buy their jewellery
This order hasn't arrived yet, it is too early for that but my experience with Lightinthebox has been very good so far. If it hadn't been good I would have stopped ordering, the only thing I don't trust is their description of jewellery, that is often incorrect. Other than that I am very happy with Lightinthebox.
An incorrect item was sent but they solved the problem so my experience with Lightinthebox is still positive and I will continue to recommend it to others.
Usually good, only so-called silver with so-called stone was very cheap metal and plastic, not buying jewellery from them again
Occasionally sizes aren't accurate and if prints seem sparkly they're not. Once you know that it's fine.
Saw a beautiful jacket and ordered an Xl in beige. When I tried it on the jacket fitted at the back, the arm length was perfect. Only the jacket was far too wide and the colour wasn't as in the picture. When I wanted to return this item to China, I had to take care of it myself.
LightInTheBox was very kind to help me out of this unhappy matter: I can keep the jacket and I will be refunded.
My trust is back and I am very happy with this solution.
The jacket will be donated to a person with a handicap.
The woman will be happy and I have a good feeling again with LightInTheBox.
Thank you!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 103147257 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Het bestelde product was wel enige tijd onderweg. Maar uiteindelijk was het precies wat ik besteld had en voor een prima prijs. En het was gemakkelijk te vinden op hun website.
The colours are very pale and pattern unclear compared to marketing photographs.
The printing on the fabric is of poor quality.
What to do?
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 103147260 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Cher client,
Voici Megha, superviseure du service client, Lightinthebox.
Je suis vraiment désolé pour la gêne occasionnée. Vous recevrez désormais rapidement une assistance personnalisée.
J'ai créé le ticket n° 103154458 pour votre problème. Le message du ticket sera envoyé à votre adresse e-mail liée au compte LITB. Veuillez le consulter, nous attendrons votre réponse.
C'est avec plaisir que je vous aiderai!
Sincèrement,
Megha
Service client Lightinthebox