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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Ej producto es muy bueno. Es acordé a las medidas. Solo que el tiempo de entrega es un poco largo.
Estoy muy feliz con mi pedido tuve un problema con las tallas
The experience is just excellent. No delays in receiving bought items. The communication during the service delivery is straight and accurate
The items were exactly as expected, and the delivery was fast and problem-free. Highly recommended!
Sono belli, óttimo per utilizzare, alcuni vado utilizare nel prossimo ano, buoni, sono piacuta di tutti.
Fast delivery and the quality of the products is above expectations good.
2/3 of order was just acceptable. 1/3 went directly to trash
I was not happy with my purchase. The wig did not look like the one I ordered. I will not be ordering anymore hair wigs from your website.
So far my shirts are great. Sleeves being a bit long but then again im short. The fabric is comfortable. The designs are pretty cool. I like em all. Watches are a bit big but can be shortened overall i still like them.
Did order many items but many of them did get refunds. Where i have to find similar items but them get refund again.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27983380 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
It was fast delivery and good quality. I'm very satesfyed with the colour and acuracy of the product.
I ordered for a Planets 3d print T-shirt from Light in the Box store.The product I received was an impressive product.I was very well satisfied with the product.This is the reason why I like to purchase Made in China products.I will buy more products from Light in the Box store in the future.Light in the Box delivers the products within the specified time.Everything is the best from Light in the Box
I ordered 2 iPhone cases for my phone and one of them where already broken when I arrived it in the mail.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27983388 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Everything was perfect. Items exactly as described. Very pleased with them
I ordered 3 outfits for my son and it was soooo greattt so warm and soooooo beautiful i loved them so much
I have ordered from LightIn The Box several times and had a good experience. The goods were in pristine condition on arrival, and DHL delivered the goods to Finland faster than expected.
The size wasn't standard and It was too smaller than the real size.
Also something that is showed in the pictures looks very good and clean sewn, but it is not that much clean swen and the material is too informal
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27983417 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Zeer tevreden betreft de levering, op tijd, verpakking oke, kleding past goed
Ik blijf bestellen bij jullie
Kleding besteld, lijkt in het echt ook prima op de foto. Maten meestal in lijn met wat we in NL gewend zijn, 1x was het wat klein
Wachttijd is meestal een week of drie. Dus alleen handig als je geen haast hebt
I have ordered a purse, cardholder and rings...I am surprised. This was my first shopping from LightInTheBox, products are really good quality...Will buy more in future.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27983369 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox