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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Delivery was on time. The products were of good quality. I will definitely show again
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The two T-shirts have great images/memes. The material feels very soft and comfortable, too.
Unfortunately, one shirt was so small that my son had to give it to his (pre-teen) son. Fortunately, it fits him, and he likes both the design and the material.
PARA EMPEZAR, NO DEBEN COBRAR ANTES DE ENVIAR EL PEDIDO, TAL COMO HACE AMAZON, QUE TE APARECE EL CARGO AL MISMO TIEMPO QUE TE NOTIFICAN QUE EL PEDIDO HA SIDO ENVIADO. RATAS ALMIZCLERAS.
Estimado cliente,
Esta es Megha, supervisora de servicio al cliente, Lightinthebox.
Nos disculpamos sinceramente por lo sucedido. Lo honramos como nuestro valioso cliente, y esperamos sinceramente que pueda tener una excelente experiencia de compra aquí.
Para su problema, con el fin de proteger su información y resolver su problema, ¿podría proporcionar su dirección de correo electrónico utilizada en la compra y el número de pedido, para que podamos buscar una solución lo antes posible?
Atentamente
Megha
Servicio al Cliente
Terrible customer service. When other sites even sites like wish answers questions better than they do. When I first found them I immediately ordered six shirts and loved them. But the return policy and having to pay the shipment myself to send them back for a mistake that they have made in size is ridiculous
Especially when they won't even help you pick out the size when you send them your measurements. I like the stuff that I bought and had great deals but because of customer service I will not be purchasing from them anymore
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
Shopping experience really proves value when you basket your items and make an order selection smooth and easy process. Especially when it comes to tracking a shipment.
I bought three dresses. Two of which I needed to return as they ran very small. They are listed as a company in New York. If you want to do a return, you have to pay for shipping to China. I struggled for days trying to get an address. I was suppose to get an email with that info and never got one. Part of the return procedure on the site did not work. Chatting left the issue unresolved. What a waste of money.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27983359 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Produits conformes à la description. Livraison assez rapide et bon emballage Satisfait
These pants are so comfortable. The shipping was pretty fast. And talk about affordable! I will definitely be ordering from them again.
Great experience and good material, I like they products
To find something is easy. To order is easy. They send the products really fast. Most of my orders were exactly like the description. And quality is most of the time perfect.
Earphones were ok, and work smart. The cable is ok. But the watch appears to have a lunette that is not engraphed but a sticker that easily (directly) got damaged. This is not visible from the pictures. Transport was ok and fast. Would not buy that watch for around 20 dollars again. It runs ok but the lunette is not properly designed and functions barely.
I've been client for over 4 years and I'm happy with the prices, delivery periods and customer service when needed
I recently purchased several items for my wife for Christmas from Lightinthebox. She absolutely loves them all. 2 pairs of leggings...very well constructed...fit great...look great.
The cat themed hoodie is her favorite...very comfortable and warm.
I had an old shirt tear and googled the brand name. It connected me with LightITheBox. I bought what I thought was a similar shirt and while the material was different I was pleased as I was with both the pricing and delivery times. Most sites I've purchased form take months to deliver. LightinTheBox is usually here within2 - 3 weeks. I've made several more purchases. I like the styles offered for men. As soon as my relationship status changes I plan on using LightinTheBox to purchase for the woman in my life.
The only pesty thing is the waiting for the product, but they are very good about keeping you up to date on the shipping status.
Awesome …got my purchase on time and the quality was good. It fits great.
I received an item too large and they worked very well with me to make sure I was a happy customer.
Hola, me he sentido a gusto y satisfecho con las Compras que he realizado, la gran mayoría ha sido de mi gusto aunque ciertos artículos me han llegado con una talla más ajustada pero me satisface saber que ne han recompensado por esos detalles, seguiré comprando porque tienen muchos artículos y sobre todo ropa muy bonito que solo he encontrado en este maravilloso lugar. Mil gracias
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27983293 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox