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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Había estado bien, pero con mi Is zapatillas deportivas verdes, me fallaron, estoy esperando mi REEMBOLSO, PORQUE YA NO CREO QUE ME ENTREGUEN.MIS.ZAPATILLAS SI ESATAN OFRECIENDO EN SU PAGINA DE LAS MISMAS ZAPATILLAS ENTREGANDO EN 24 HORAS Y A MI QUE HACE UN MES LAS.PEDI, NOE HAN LLEGADO
I ordered 2 gowns, since the gowns arrived too late for the event I was prepared to return although light in the box stated that my dresses were custom ordered. It was disappointing as I never sent my measurements! How can my order be a custom order?. Every other company I bought from allowed a return without making it so difficult. I will never buy from light in the box again nor will I recommend this company
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27983219 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I ordered on 12-14-2022 I am still waiting for my order it is 01-18-2023. There is no responce from customer service and no real way to complain to them. These were Christmas presents to my children. They currently advertise all orders ship within 24 hours. Is anybody else waiting?
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
Amazing all I order came on time or early and just as described
The product was exactly as described. The colour, material and fit. It arrived in the exact time frame as promised. I am very pleased and have just placed another order.
I like to shop at LightIn TheBox. Most of the time I get what I ordered. However, you really should read the reviews before you buy. I have gotten things that did not look at all what I ordered. They are good about refunding my money.
This store has a clear process and procedure and operating model.
I like the hoodie, but it was different than what I ordered...but they have worked with me so we're both happy...I appreciate that they care about their customers...
Ordered from North America, clothing came relatively quick considering the distance.
I ordered the case because I wanted one that was white and kind of glittery. I ended up picking this one because I like the way it looked. It was very inexpensive and the shipping was faster than I expected. I honestly will probably order all of my cases from here from now on. It's also a lot sturdier than I expected, too, which is a plus.
IF you're not happy with the item, then it is difficult to return, and you have to pay for shipping
For the most part i like the site sometimes theres a mishap but you guys have fix any problem ive had thus far
I'm waiting for my whole list comes to see if the same is true of my other list items..
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27983276 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Ma robe et ma coiffe sont exactement comme dans les images du site. Ma robe est absolument magnifique!
I was skeptical when first ordering from here. I must say that the code that I bought is amazing. Affordable comfortable much more than I expected.
Every time I order from light in the box I am extremely happy about my purchases. No bad surprises, everything is as listed.
Will continue to shop on this web site.
I'm seriously very satisfied with everything I have ordered. Pricewise you couldn't ask for better and you will not find them either. Okay, you have to wait a little bit longer (sometimes) but it's truely well worth...
I live in the Netherlands, and I'm addicted to this site..
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Estimado cliente,
Esta es Megha, supervisora de servicio al cliente, Lightinthebox.
Siento mucho las molestias ocasionadas. Ahora recibirás asistencia personalizada rápidamente.
Creé el ticket n.º 27983195 para su problema. El mensaje del ticket se enviará a su correo electrónico relacionado con la cuenta LITB. Por favor revíselo, estaremos esperando su respuesta.
¡Es un placer ayudarte!
Atentamente,
Megha
Atención al cliente Lightinthebox