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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Overall service was excellent. Product was delivered quickly and in Excellent condition. Website was easy to navigate, clear pictures and great descriptions of product.
Ordered a blouse and received and email that it had been delivered. I indicated in their order confirmation form that I had not received it. Never heard from them and couldn't find any way to contact customer service directly. Lost my money.
I purchased two leather hand bags and my daughter and I absolutely love then. The shipping time frame is wonderful.
Nice shorts, as pictured, my waist is 32-33 so I ordered the large size, fit was perfect!
I liked a jacket on the website, and the price was too good to be true. So, I was confused about the quality of the product, shipping time as well as reliability of the website. I was wrong. I would obviously recommend the website.
I need to have a customer service phone number where people can talk to a human being it's very aggravating especially when you've got credit and you can't even use it
Pantalon bonne coupe, taille correcte, tissu plus léger que ce que j'imaginais donc plus pour la 1/2 saison mais très bien.
Our family is new to LightInTheBox but our experience so far has been very good. We are delighted with the range of items on sale, the opportunity to purchase items on Flash Sales, and usually the sizing options are good for all family members. Sometimes we find that the size references shown are not quite accurate, which can be a bit frustrating, but overall, we have only had one miss on sizing.
The shipping is very reasonable and arrives very quickly so as soon as you order you will have the joy of receiving your items very quickly. The difficulty is not being able to choose your delivery times and days.
There are colors, sizes, and items for the home, accessories, and travel so you can find pretty much everything you need. I like the choices for work, and casual, and the range for all seasons that are on offer.
I started our orders online but then switched to the App. It is far more convenient and still very easy to use. Try it!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
The order number you mention (61391008), was delivered in time in Nov 2022
Sincerely
Megha
Customer Service
AWESOME NEWS: Customer Service was very kind to me and resolved my issue! They made me an offer I can't refuse -clap clap clap! Now that is customer service -I wish all companies were like that -Thank you, LITB!
During the holiday season I was kept well informed of the status of my orders and well compensated when a delay to the original delivery date could not be made. Products received overall is what I expected or were even better with what I was expecting. No problems, no issues and always available to contact for questions if and when they arise.
Schneller Einkauf, gute Ware. Die Versandzeit mit 7 Tagen ist OK. Gern wieder einmal
I am purchasing online for many years already, but what I have experienced here, was really outrageous.
I have written a first Review beginning of the year about this company.
Here's an update: purchased 3 items, all same size, I have checked measurements before on site. Items arived on time, extra costs for shipments and custons duty.
Major complaint: 3 totally different sizes, I can only wear 1 item! 1 Item seems to be purely from plastic, this goes directly to trash. I contacted the customer service, this seems to be an automatic machine, always focussing on selling more.
After uploading my first review here I have been contacted by a real person once. I send all necessary info snd proof and pictures. Then nothing again. No refund, they do not let you ship back the items where their sizing is wrong (anyway you would need to pay extra for that).
So this is a company doing intentional fraud. I have read many negative reviews on German Websites. Now I will report this company to the German authorities (as I have announced to lightinthebox in my last email).
Hope my reviews will be seen here, so that not more consumers will share this experience.
P.S.: My order has been deleted from my purchase list in the app of lightinthebox, obviously by Lightinthebox. It is sooooooo easy to get rid of customers who complain! Therefore, overall rating of 0! I needed to give 1 star here, otherwise I can not send my review.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27988224 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Ordered 3 turtlenecks and a hoodie for Christmas. Sizes are accurate. Material quite nice. The hoodie exceeded expectation in that I expected a normal sweatshirt material / brushed cotton. Much nicer fabric. Great fit. Wash and wear. In todays Amazon next day delivery world, it took quite awhile for the order to be processed and then shipped.ordered Dec 6 received Jan 5. But worth the wait.
Have since ordered more product and at the great price, am prepared to wait. If you're not in a hurry, I recommend Light in the Box!
One clothing had some failures in the manufacturing, could not were the coat. Got a 50% discount. The sizes are small so order one size up. You will get custom invoice but if you buy lib's custom insurance you will get the money back.
Easy and very nice items. After I finish my order for 2 items, I got a promotion from you with the same items at a lower price, I cancel my first order and reorder 3 items, at a lower price total.
I received my order so fast highly recommended to buy from lightinthebox
The product and price were great! The only reason I can't give a 5-star review is because the delivery was a bit too long. Although, another positive point is the service and great continuous communication on the status!
Ho acquistato diversi prodotti su questo sito e sono soddisfatto sia del prezzo che della qualità.
I have always wanted an outlet that stocked and sold flashy, quality clothing for men. Light in the Box does that and more. From flashy to conservative men's wear, this is the only outlet that you'll ever need. I can't go a day without checking their site to see what's new and/or what I may have missed! Sizing can be smaller than North American size so that's something to be aware of. I always order 2 sizes larger when dealing with jackets. Everything else is very reliable. Love this company!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28000099 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox