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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
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This is and awesome shirt. The quality and size is on point. The deep color is attractive and unique.
Loved all the items purchased through the App. Dress was beautiful. Accessories were pretty.
I have made several orders and never had issues. I made a big order and shipping cost was extremely high, so they offered me to get gold membership free of charge. However, they never followed through. I never received the shipping free of charge or the gold membership or anything.
I would not even give one star, ordered product they shipped wrong color, there fault and what me to ship back to China at my cost. Do not order anything from this company China crap terrible service find US based company and pay a little more, Should be called Crap in the box. Ray B
Size was perfect. Unfortunately there is one seam I need to sew about 4" long in the interior. Not worth it to replace due to time it took me to recieve it. Other than that, it was a gift and she loves it, especially the furry hood!
Alles Bestens dieses Produkt ist empfehlenswert
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I ordered 2 dresses for a wedding. They came too late for the wedding. I did not see the fine print on the dresses that says "Made to Order" which is ridiculous because I just ordered a standard size. This means they cannot be returned. I tried them on and the one is a ridiculous combination of sizes. The top is big and the hips are tiny. The other dress was supposed to be a 16 and is about a 12. Both have this weird built in bra thickness a the top. I did not get what I ordered and the company has no way to communicate with them. I was stolen from.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28000034 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Sinceramente ero scettico ma mi sono ricreduto e Bellisimo
Spedizioni
da rivedere un po lungo con i tempi ma tutto monitorato dall inizio fino alla consegna a casa avvolto bene e protetto nel tubolare e con una velina protettiva all interno
Sono stato sodisfatto ricomprerei ancora e lo consiglio ad altri utenti
What I ordered doesn't even fit, so so disappointed and very unhappy. I wear a 1 or 2 X so I ordered a 4 X to be on the safe side but doesn't fit. Way too tight.
Très bienTrès bienTrès bienTrès bienTrès bienTrès bienTrès bienTrès bienTrès bienTrès bien
I experience your delivery as fast and steady. I can always count on it.
Alles Top,gern wieder.Alles auf deutsch wäre gut.
Estoy contenta con los vestidos, son muy bonitos y elegantes, los recomiendo.
Buyer Beware: Do not buy from this fraud company.
This company sales are based on wrong description of product while delivering a poor-quality product and refusing return and refund.
I received a coat that has an extremely poor-quality rough fabric which cannot be even considered denim neither cannot be used as a cleaning cloth.
The company has refused return or refund and has offered 50% off on the next purchase of poor quality from this company.
They are asking to prove poor quality fabric through pictures which cannot be proved.
DO not waste your money on this fraudulent company.
The positive reviews included here the ones LIGHT IN THE $#*!Y BOX has posted themselves. Do not get fooled.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28000056 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Still waiting on the rest of my order.My order was placed on 12/21/22 the sneakers were out of stock and I was notified that my 22.99 would be returned back on my credit card but its not and I'm still waiting for my sweat pants set...its still processing. I don't know if I will eave make another order, I'm really not sure.
I chose items by the size chart and they were still much too small. Returns are more difficult and costly than is worth it. Will not likely be ordering again.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28000071 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Ordered some t-shirts from this company over a month ago and still no sign of my order. When ordered and paid for the items were shown to be in stock and one in fact said 'ships with-in 24 hrs' been a long 24 hrs. They have my order, they have my money and I so far only have this review. The bright side is that I used PayPal. So I'll give it till next week and then get the $$$ back via PayPal. However since the latest estimated date for arrival was 10-Jan-2023.? I won't be holding out must hope.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28000090 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27999935 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox