LightInTheBoxReviews 13,786

To Order the items were very easy. My first order, I didn't pay attention to the size difference when measuring for the items. And my first order got here in a timely manner. I re-ordered my shirts & pants, taking into the adjustment for size, and got those items with in the time promised. All of the shirts lived up to the displays in the catalog, The first pair of pants liked very cool, and I ordered a second pair. My concern with the pair of pants I got have a Black design on the Grey pants. It was hard to get used to at first but I have gotten nothing but compliments on them. Ok, sorry I'm happy.
My biggest concern was the shipping cost on the orders, but coming from overseas, I guess makes a difference. I have another order coming and can't wait to see those items.

Years ago I bought from Light in the Box and when the item didn't work out, they allowed me to return it to a U.S. address and stood behind the return. They don't do that anymore, and the size charts are no longer even slightly trustworthy. There is just zero way of knowing how an item will fit. It's even more of a risk than eBay sellers from China. The items vaguely resemble the thing you see in the picture on the sales page, but only slightly. They are made as cheaply as possible. Sizing up only means they make things bigger around, but never actually longer; the numbers won't match the size chart in any case. Returns are now required to go to China even though they are shipped from a U.S. address. You pay for the return shipping or are only offered a coupon for 40% off the next order, to be used on their site, and the new order to exceed the coupon in price so they are assured to get more money out of you. Or they will refund you a pitiful amount in hopes you'll just keep the useless items. We got four items, only one of which vaguely resembled the sales page. The shirt was close enough to keep. Two pairs of pants and a dress were ridiculously far of from all measured sizes and the dress in particular was so bizarrely proportioned and hideously sized that it bears almost no resemblance to the sale page. All three items were way too small despite the charts; we bought everything to fit several inches bigger than they needed to be and they're all too small.

Seriously. If anything meets your expectations, it will be a minor miracle. Do not assume you can return anything, and assume that you have a 2% chance of being able to use what you have just bought. If those odd are okay with you, go ahead and buy from Light in the Box. If not, be aware that any purchase is pretty much a good way to throw money away.

UPDATE: the way to get good customer service is to post a negative review, apparently. Once this review went up, we had instant communication from another service rep (we'd already had at least 2 different people via email). They honored the refund this time, including the shirt we meant to keep, for a full sale price refund, of course minus shipping and taxes. We were not asked to return the items but were asked to give a four or five star review. As I consider that in the way of mild blackmail, I can't quite go that high. With the right pressure, they will stand behind the products but you still can't expect not to return things, still can't expect them to be quality, and it's still a total crap shoot whether or not you can use the purchase. But they will eventually work with you on the refund and they were polite about it all.

Le service est tres rapide,le linge et le tissu sont exactement comme je les voulais a la surprise pret que des fois je recois les memes commandes 2 fois,c est peut etre moi qui ai fait erreur en les commandantc est pour cette raison que je vous reclame rien,par contre ce que je ne comprends pas je vous repond lorsque je rec ois la commande,en attendant je vous garde pour d autres commandes,en esperant qu il n y aie plus d erreurs de ces commandes,merci MOI JE NE SUIS QU UNE SIMPLE CLIENTE