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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
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Ordered pajamas for myself and wife for a Christmas Eve pajama party we were hosting. Prior to paying it confirmed the order would arrive prior to date. I made sure I took a pic of this prior to paying and while ordering. After making payment the date confirmation stated items could arrive after date. You are not able to contact co. Only by email And you have to download app first or you can't submit email, In which you receive delay in response or not at all. So you're not able to reject the order at time of payment. Items arrived after our Christmas Eve pajama party. Leaving us as host without pajamas! Pathetic hosting a pajama party and everyone comes wearing them other than the hosts. Therefore no group family professional Christmas pajama pics taken, in which we had paid for! Had family fly in from out of country that we haven't seen in 13 years, so the family would have a special keep sake as their gift from us. That didn't happen. When the pajamas did arrive My wife's pajamas which had feathers, was not sewn onto the sleeves nor legs large gaps. My silk pajamas did not arrive. I received some type of velvet looking pajamas. Furious! Attempted to notify to send back but I'm getting the run around with offer of discount and keep. I don't want to keep my wife's pajamas the ones delivered are falling apart and I'm not going to wear velvet pajamas! If you don't want their discount they want you to pay shipment to send back to their China warehouse in China then they will make their determination. Even after sending numerous pics of garments, garment numbers and etc. which they continue to request for me to send over and over and I've sent over and over. They are giving us the runaround. A strategy I think they are doing on purpose so you will take the discount and keep the faulty items. Not interested and I would never order from this company again!
Not happy with the quality, received in a plastic bag with no tags and completely wrinkled. These coats are pretty online but there for 12 year olds
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27958454 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Worst expeirnce with them,
I bought on 5th NOV 2022 but they have totally wrong sizes, no customer service and NEVER respond to email. NO contact details
AVOID THIS COMPANY PLEASE
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
Very unhappy the way they Fit! However, I'm giving them away for free and I'm staying away from their product for good!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27958469 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Customer service appalling, they still haven't resolved my problem, and if they write to me again saying there is a problem with my address, l shall scream
BE WARNED STAY AWAY FROM THIS COMPANY AND THEIR COURIER DHL
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27958527 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Just received my order of winter coat, rain coat and short sleeve shirt. Quality of material is very bad, very chip construction and sizes are wrong. I bought an X-large (I am large) and it's very tight even on somebody who's a medium. Wanted to return and now they are stating that for each item it will cost $10-$40 and 2-6 weeks to get a refund. It's very deceiving when they don't disclose the entire policy of returning items ordered from them. Will never again buy from them.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27958556 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
This item was the first item I ordered and was the last of three items to receive
Delivery date was the fourth of January I received it on the 9th
Hopefully future orders are on time and the date is when I actually get my items on
I ordered two dresses, one never arrived, although I was given a credit. The second one was totally different from photo, shoddily and cheaply made, h I ordered medium according to their size guide and it was huge. I'm 5'7" and the sleeves practically reached my fingertips, super long. Have been u able to log back into their site and my email seeking help was ignored
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27944510 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Read reviews. Checked sizing chart. Bought a size bigger. Still to small. Gave them to someone who wears 32 inch waist pants.
I was making a purchase of $49.97 from LightIn The Box. In the checkout process $20.81 was added for other fees. This looks like a money grab. Just adding this as "other fees." As such I did not buy anything and would warn others watch their billing closely for other fees. I suspect consumer agencies would question unspecified other fees.
Dear customer,
Thank you for providing this feedback.
We would like to bring to your notice that the other fee you refer to is shipping fee.
Price of shipping fees could be related to several factors.
Perhaps you've chosen our 'expedited' shipping method? This is our premium shipping option, and can reach our customers between 4-6 business days.
Also, bulky items such as faucets or chandeliers will have a major influence on the shipping costs.
In fact, we offer 4 different shipping methods, should price have been an issue then we would have recommended selecting one of our more economical options.
Typically, customers praise us for the multitude of shipping options we offer at a fair price.
The total shipping cost only make up a fraction of the order value when choosing items, such as clothing, accessories or electronic goods.
In addition, the amount of shipping fees is supposed to gradually decrease when making a large order.
Please feel free reaching out to our customer service, we will gladly give tips to help reduce the shipping fees.
Sincerely,
Megha
Customer Service Lightinthebox
UPDATE: customer service contacted me and offered a full refund, so I now have my money back and am looking for similar lights which are waterproof and safer to use from other suppliers now. In the end they sorted out my issue, but I wouldn't buy electricals from them.
The quality of the lights is really poor. The plugs are not compliant with uk standards (no fuses and the earth is sleeved which is illegal). The wiring is poorly done and when chaining the lights together one of the connectors does not work. There is no way these are waterproof. These lights are a deathtrap. To complain and arrange a return you have to install their app, then they just email you back asking for more and more videos and photos and offer a discount, then everything goes silent.
DO NOT BUY!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27944586 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Vielen Dank für euren Service. Ich habe sofort eine Rückerstattung für nicht erhaltene Ware erhalten. Ohne theater
I HAVE ORDERED 3 ITEMS, RETURNED TWO AND NO MATTER HOW HARD I TRY TO COMPLY WITH THEIR RETURN POLICY IT CANNOT HAPPEN! THEY WANT TO KEEP YOUR MONEY AND GIVE YOU NOTHING! HOW IS OUR COUNTRY ACCEPTING THESE TYPES OF RETAILERS RIPPING CITIZENS OFF RIGHT AND LEFT!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
The jacket that I ordered and waited to get for more than a month has large holes in both pockets.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27938321 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Got a jacket that was a tad too small. Their return process asks you to measure each dimension of the item received and submit a photograph clearly showing the measuring tape. Really? Just send me the next size up, ffs!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27930929 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Size not matching at all. Waste of $140. They offer a hilarious 10% voucher discount for next purchase
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
**Mise a jour**
Bien que je puisse comprendre leur politique vis-à-vis les retours, j'étais très frustré de constater que l'erreur de leur côté n'était pas avouée. Après plusieurs discussions, le problème a été compris et la logique l'a emporté, j'ai été remboursé
**Ancien commentaire**
De la fraude rien d'autre! Vous m'avez envoyé 2 chandails transparents donc bon représentatif de ce que j'ai acheté, un chandail avec la mauvaise grandeur et un pull S pour chat qui a la grandeur d'un L/XL. Non seulement vous me demandez de corriger votre erreur en payant le frais de 40$ de retour, le montant de remboursement n'est même pas le bon! Jamais plus je n'acheterai avec vous car c'est de l'arnaque. Je retourne 5 morceaux je paye 40$ de livraison et vous me remboursez 51$...ben oui toi!
Cher client,
Voici Megha, superviseur du service client, Lightinthebox.
Je suis vraiment désolé pour la gêne occasionnée. Désormais, vous recevrez rapidement une assistance personnalisée.
J'ai créé le ticket # 27930905 pour votre problème. Le message de ticket sera envoyé à votre adresse e-mail liée au compte LITB. Veuillez l'examiner, nous attendrons votre réponse.
Mon plaisir de vous aider!
Sincèrement,
Mégha
Service client Lightinthebox
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27958433 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox