Lighting New YorkReviews 72

Our experience with them has been bad from start - and we're still waiting to finish!

Their customer service person gave us misinformation about the 2 lamps we purchased on March 8th, including the fact that they were 'in stock' and would have them within 5 business days. On 3/19, we called to learn that they only had one lamp and were holding it until the second lamp was available. Had we not called them, we would not have learned about it. We told them to send the one they had. It is now July 12th, we still only have one of the two lamps, despite having paid for both. On 3/19, we were told that the second lamp would be shipped around 5/31. We continue to wait!

I ordered a lamp from this site and it was way bigger than I expected. When I went to return it I discovered there would be a 25% restocking fee. I literally lifted the shade out of the box half way and slid it back in and they want to charge me 25%? I tried to contact customer service MANY times and half the time they ignored me. They said that there's nothing they can do about it even though I was completely unaware about this policy when I made my order. This should be clearly stated at CHECKOUT! If they cared about keeping customers, they would have waived this fee for my first time since I was unaware of it. They've completely lost my business.

This site adverstised a chandelier@$812, free shipping, 110% price match guarantee. When I ordered they added $99 shipping fee. I sent e-mail showing a competitior that advertised the chandelier for $812, free shipping. This merchant said they could not offer free shipping; did not honor 110% price match. I canceled my order. They confirmed cancellation. Today, I received UPS shipping confirmation and my credit card account has been charged. Stay away!

Ordered a $620 chandelier from Lighting of New York the end of Sept. When the fixture arrived, about 3 wks later, 1 arm did not light. Was told in Oct that a new chandelier would be sent and that I should return the old light in the new box when it arrived. I was also emailed a shipping lable and was told there were 20 of the chandelier in stock. When I had not received the light by Thanksgiving, I called again and was told that the chandelier was now out of stock. I was then told that packaging would be sent so that I could make the return. It is nearly Christmas and I still do not have the packaging, nor do I have a working chandelier. The Lighting of New York web site is now showing the fixture is again in stock. I have made many, many, many calls to the customer service department at Lighting of New York. There has been absolutely no help or follow thru on their part to get the situation resolved and promised calls are never returned. They have not honored their guarantee. While Lighting of New York does offer good prices, I could never recommend them.

Lighting New York is an online "supermarket" for lighting fixtures (ceiling, wall, desk, etc.) made by a wide variety of companies (see "Shop by Brand" for a list). They also offer some other household fixtures, such as fans, mirrors, desks, and other furniture. In addition, they apparently have human consultants available by "chat" seven days a week, to assist the shopper in finding a particular type of light fixture, etc. (I haven't used this service).

Before visiting Lighting New York's website in February of 2011, I had searched for several weeks to find a pendant (hanging) light for a stairwell that would be easy to pull down (to change the bulb) and then pull back up into position. I finally found one made by Kichler that I liked, and placed my order via Lighting New York (the Kichler website automatically linked to Lighting New York).

Pros: Lots of different lighting fixtures available for review. The account information page is well organized, and the "Order History" section provides a link to a detailed history of each item, from order through shipping. The fixture I ordered arrived in perfect shape, and worked perfectly when installed.

Cons: my particular order "hung" in "Processed" status for 14 working days, after which I sent an email via the "Contact Lighting New York" option, asking "what's the delay?" Two days later, I got an automated "Your order has shipped" message. This is good. Better would have been no delay at all: maybe Lighting New York could automate a "What's the hangup?" inquiry to the shipper, if an item isn't shipped within, say, 10 working days.

Aside from this minor shortcoming, I found Lighting New York to be a useful website.

Ordered 2 pendant lights. The items arrive with serious cosmetic defects. These are not physically damaged from shipping. There are serverely warped from the manufacturing process and should have been discarded. Though we ordered 2 exact pendants, they don't look the same at all. When I tried to contact them, I could easily get a sales rep. The sales rep said they could not access the account, only the customer service rep could. Of course, the customer service was unavailable. I sent them an email, I will give them a few days to respond. I checked BBB dot org and they got an F. I will probably file a complaint.

I usually don't write reviews online, however because this company ships merchandise that is obviously defective, I can only classify them as scams.