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Lighting New York Reviews Summary
Lighting New York is a trusted residential and commercial lighting expert in the USA. They offer free shipping, returns, and a price match guarantee. Their team of certified experts can help customers find the perfect fixture for their home or business.
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These guys are the best. Pricing, service, availability to help. They are my go-to for lighting. They are always available (at least whenever I live chat) and are so quick to respond.
The sales person was helpful and my order was processed with clear information. Their price was much better than any local dealers. I would recommend working with this company.
Please read the risk-free return policy carefully. You cannot test the product. Once you test it - to see if it works or to see if it works in your space - it is considered "installed" and is non-returnable. The light fixture I purchased does not produce enough light with max wattage. It was like a night light. Completely disappointing... as was the customer service. Don't make a purchase unless you are 100% sure. Go to Home Depot instead!
Always get a quick response on availability and terrific service from Wendy and anyone on the chat option. Appreciate the great service!
Great customer service and pricing. This is my 3rd order with Lighting New York-keep up the good work!
Needed a replacement globe for outside lights. I could order all other items online except this glass. Hard to get a hold of, but very helpful once able to get on phone. Sandy was a delight to work with.
I used online chat and worked with Jeanmarie who was great at helping us with a price match. Great customer service and was done quickly. Looking forward to some great outdoor lighting we purchased for our home.
I needed a replacement driver for a WAC light fixture and was going through various people answering phones and frustrating delays with the lighting store where I purchased the fixture. I decided to go straight to WAC and, boy, am I glad I did! A quick phone call with a friendly, knowledgeable customer service agent and the part was ordered! I am so happy I went to the "source" instead of messing around with the intermediary lighting store!
I ordered a in stock product and a month goes by before I received a bogus tracking number. Jannette confirmed my item would ship in 10 days max. Another week goes by and nothing is shipped, so I contact Lighting New York and they just blamed it on the manufacturer. Pay attention the other negative feedback before you purchase from here. I will never bother with this company again.
So far my purchases have been great! Let's see how the woody fan fairs when it comes in and is installed.
Great deal and very easy purchasing process! Saw this lamp for literally double the price earlier today at a brick and mortar store! I feel very lucky to have such a beautiful chandelier for such a great price! Thanks Lighting New York.
Found the item I needed and placed the order in less than 10 minutes. While the item won't be available until February, I was able to get it with Black Friday pricing.
The best place to buy lighting. Great support, competitive pricing and great follow up. Had a lot to buy and found when looking for many items the best availability and price was found right here at LNY!
Getting quotes for Northeast lantern onion light and Lighting New York gave me the highest quote and refused to match or beat my local lighting companies (yes, plural). I found three companies locally that gave me quotes for around 100$ Cheaper per light of the exact same light! Buyer beware, you can get better prices looking locally!
Thank you for the review. We do 110% price match guarantee with other authorized dealers. We would be glad to discuss this with you! If you could send us a price match with an authorized dealer to [email protected].
I found the lamp I wanted on another site but it was out of stock and back-ordered. I then found it at Lighting of New York and not only was it in stock, but it was less money - and then, they gave me a discount on top of that!
Thank you for the review!
I was provided the opportunity to bid on an item. It was accepted less than an hour after I made it on a Sunday. If I receive the item I will definitely try to see if I can get other deals.
Thank you so much for the review!
We bought some outside lights which unfortunately was not compatible with the dimmer we used (Lutron). I had messaged Lighting NY. Melissa Mitchell was the Customer Care Advocate who responded to my email. She emailed the manufacturers and kept following up with me. She suggested that we contacted Lutron and even after that, she still followed up to make sure our issues were resolved. She also said we could return the items. We love the look of the fixtures so we just decided to keep them. I don't think I have had a customer service rep followed up consistently as she had. Usually I am the one who contacts companies and you may or may not hear from them. She is amazing! Bec of the attention to service of the customer service rep, we would def keep Lighting NY for future needs.
Thank you for the great review! We have also forwarded this to Melissa so she can see the kind words.
Jean Marie, my online customer service rep was very responsive and offered a great price! The product was exactly what I was looking for. No problems with the on line link and processing the order was seamless
Thank you for your review!
Positive thus far. Will see how the order is processed. We had a house fire and are trying to save money where we can to meet possible gaps between what insurance will or will not pay.
So sorry to hear about the house fire, that's terrible. Our thoughts are with you. Hopefully the insurance comes through for you!
I inquired about an area rug. Online it says they have 3 in stock and that in stock items ship within 2-3 business days. I did the online chat and had the rep make sure they did in fact have it in stock because I know that other stores were sold out of this particular area rug. She confirmed that they did in fact have 3. On the 4th business day, when I did not receive an email notifying me of tracking information, etc. I did the online chat to inquire about the status of my order and when it will ship. I was told that the items was out of stock and that it would not be in stock maybe for another 8 months or so. I then asked for a refund to which she replied that I would have to wait until they cancel the order with the manufacturer before they can issue me a refund. That is VERY POOR customer service. If you don't have something to sell me, you need to refund me my money immediately, not hold on to it until you can cancel the order with the manufacturer.
We are sorry for the issue you had with this item. We make every effort to provide up to date information on the availability of items, but unfortunately the information we had on this item seemed to be inaccurate. We have refunded you for your order. Please let us know if we may be of any further assistance.
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America's Residential and Commercial Lighting Experts. Certified lighting experts waiting to help you find the perfect fixture for your home.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Kyle,
Thank you for your comments. I'm very sorry to hear about your experience. This is definitely not the standard of service our customers have come to expect from us, We try to stay up to date on our backorder dates and shipping times as much as possible. Please contact me, as I would like to make up for your disappointment. Chrystal Mitch, Customer Care Manager. My email is [email protected]