Lighting New YorkReviews 72

I ordered 5 Feiss Grecian Bronze LED lights and wanted an explanation of why they were less expensive than the regular lights. I was told the only difference is that they are LED, they don't make them anymore and the photos were a good representation of what they look like. NOT! I got them and they do not look like the photos. No way to put a light bulb in them and they are awful lighting. Even though they were close out and advertised as non-returnable, I was told I could return them. I wanted to make sure just in case they really didn't look like the photos. When I called to return them, I was told they are non-returnable and that they never told me I could return them even if they were not as pictured. BEWARE OF ORDERING ANYTHING FROM THIS COMPANY. THEY LIE AND POST FALSE PHOTOS OF PRODUCTS!

I ordered a Kichler fan with light and when I received it, they had shipped the wrong finish. I immediately called customer service and I was told to send photos of the side of the box where the finish was indicated and a piece of the fan to show the finish, which I did within 5 minutes of the call. I told the customer service rep (Josh) that we had an electrician booked for the next week to do all the electrical work in our basement, so I needed the correct fan asap. He said they would ship it immediately and email a return shipping label for the other fan. Instead, I received an email within an hour asking for photos of the damage. I emailed back that there was no damage, we were sent the wrong finish, to which I received NO RESPONSE. I left three voice mails for customer service over the next few days (never got a live person again) - NO RESPONSE. I emailed again and said I must have the correct fan right away. NO RESPONSE. It's been over a week and I haven't received a return shipping label OR the new fan. I have never written a negative review before, but this experience has been so extraordinarily bad, I felt compelled to warn others. I would never order from this company again, under any circumstances.

I ordered two oversize mirrors from Lighting New York and did not pay attention to the facts that (a) I needed to call to get the price quoted to me (that was lower than what was shown on the internet and (b) the mirrors would be shipped front door freight, which meant that they could not be brought into my office without an additional charge. This was my fault, as all of this was very clear. I contacted them when I became aware of both issues. They refunded the difference in price on the same day, and they worked very hard with the shipper to change the delivery address to my home address. The difficulty with the delivery company was not their fault - the mirrors shipped directly from Uttermost and Uttermost had to coordinate everything. They worked on this every single day for over a week until it was resolved to my satisfaction. I have never been more pleased with a vendor, and I've ordered a lot of things for my home on the internet. I will definitely order from them again!

I highly recommend lighting new york. I ordered Darlana lanterns for my kitchen island and luv, luv, luv them. My local lighting company wanted hundreds of dollars more with a restock fee if I returned them. And I had to pay sales tax. Not so with lighting New York. Sales person- Dana- was amazing, worked a discount and I had my lanterns within a week. Not sure why others had poor experience. This was my first purchase and I will definitely purchase again- I need a kitchen table light next.

Ordered a small rod to hang a fan. Wish I had read reviews first. Charge was IMMEADIATELY put through on credit card. Two days later they say they do not have any payment from me, even though I sent a screenshot of the credit card statement. Now they will not answer the phone. I am out $65 for a $10 part and shipping. Next time I will read reviews first!

I have purchased lamps for $11.000. Paid for Shipping 800$. COULD not receive it for a long time. Than when I was contacted to pay more money to pay 700$ for another Shipment from Italy. When I received lamps the Wattage was off instead of 220 Watt as I was promised I got 110watt. Contacted company customer service and they Lied that they will find out What is going on. But Nobody Ever called me. I called several times and all I heard is RUDE people on other line of the phone. They have Never called me back! DON'T Buy Anything from NY lightning they are Rip off

I purchased an exterior light though LightingNewYork on line. They never delivered it and never issued me a refund either. They still have my $240.00, I still have no light. When I called them to tell them I had not received it, their customer service representative called me a liar. (She didn't use that word, but she made her point anyway.) I would certainly not recommend you waste your time or money dealing with these people. I would NOT even give 1 star if the site would allow it.

I recently purchased two pendant lights and one sconce light from lighting New York. During the installation process I broke a glass globes for the pendant light. I called to see about getting a replacement globe and after explaining what transpired, without question they sent a replacement at no cost. I offered to pay considering the circumstances and they indicated it wasn't necessary. I just received the replacement and will recommend them to anyone whom cares to hear! Great service, thanks guys! You are awesome!

I ordered lights thru Patricia. Lights were of poor quality because when lamp was turned on the harp showed thru the shade! Very strange looking cheap looking and unacceptable! When I asked Patricia about returns she told me " no problem... Free returns, no restocking fee, and we will send u a label". She never said make sure u keep all original packing materials. When I tried to repackage lamps packing material broke up and it was impossible to use these materials again. Lamps were packed SO tight that material broke up while unpacking! Upon taking to customer service l learned for the fist time that lamps can not be returned since I did not have original packing materials... My plan was to pay for UPS to pack lamps for me. DO NOTBIY LAMPS FROM THIS COMPANY! They are not reputable and not working with the customer but against customer so they can keep your money. Even if I knew that all original packaging had to be saved their was almost no way to take lamp out of box without damaging packaging material because it was packed SO tight. Rip offs

With all the places to shop for online lighting, I would think this company would pay attention to their competition. Prices are the same as other places and I say if you can't find it elsewhere and aren't 100% sure it is what you want don't buy. It takes them 3 days to GET APPROVAL for a return then most of the manufacturers and they assess a service charge of 25% for restocking. It's my own fault for not reading the small print, but not all internet stores are created equal...

After reading the reviews on this site about Lighting New York, I was a little hesitant to order from them; however, they had the exact chandelier and vanity light fixtures I wanted at the best prices I could find. When I called with questions, the salesperson answered them all courteously and then gave me an even bigger discount than the online prices. My two items arrived promptly, but one of the crystal flowers on the vanity light was broken. (It appeared to have been cracked when packed at the manufacturer's.) Oh, no, I thought; here's where the trouble begins. Not so! After one phone call, a replacement flower was sent and I received it within a week. I would definitely recommend Lighting New York!

Stay as far away from this "hide-and-seek/pass the buck" company as possible.
We got all of the headaches listed below, in two concurrent orders.

They're helpful until after your payment is processed and...
1. Your order arrives and it's defective and/or the wrong model/color...
2. After you get an "out of stock" e-mail 5 minutes after paying for a product, which was done 3 minutes after receiving an over-the-phone guarantee that they just checked and they have at least 50 units of the product in stock. And/or...
3. After you pay a fortune for 2nd day delivery, and they send you the wrong tracking number, then play phone tag and ignore your e-mails until the order arrives 10 days late.
(and one lamp was missing the on/off switch, the other lamp was the wrong model)
And good luck finding a supervisor to give you concrete answers.

This company is deceitful and conniving.

I place an order, called to cancel, and was told it had not shipped so order would be cancelled and I would receive notification next day. Instead, the next day, I received confirmation the order had been shipped. When I called to question this, I was told there was no record of my cancellation. When the order came, the items were damaged, and I called for return info. They did not even want to give me address for return. They are trying to charge restocking fee, and shipping fees. I am disputing with my credit card company.

NYC lighting should be avoided at all costs. Scamming and disreputable. There are many other sights that stand behind their product sales.

NYC said they are only implementing policy of Visual Comfort Lighting, the maker of the lights I bought. If this is case, do not by their products either. The polished nickel finish had spots all over.

As an avid online shopper, I am always looking for reliable websites to purchase from and Lightingnewyork.com is definitely one of those websites. Purchasing lighting is no easy task and even more difficult when purchasing online, but the Lighting New York team made my shopping easy and enjoyable. I placed my order and it arrived within a few days. And even though I received one item with broken glass, getting a replacement was just as simple.
I have recommended the site to all of my friends and will continue to purchase all of my lighting from them.

Horrible-they are a lying scamming business. They are NOT risk free-cost me $320.00 to return a lantern-they they held back a $25.00 restocking fee-and told me that if I ordered another product, they would credit the restocking fee. Well it took me 3 weeks to figure out what I wanted for a newly renovated ktichen and when I called them they said I took too long and would not credit me. They misrepresent and and classic bait and switchers-BEWARE

I ordered 2 lamps from this site. When the first arrived, it was the same style lamp as the one pictured on the website but totally different colors. Customer service called the manufacturer and was told they don't make the lamp pictured on the website. I returned the lamp (interestingly enough, they still haven't changed the picture on their site). Two days later the second lamp arrived and it was altogether the wrong lamp. I called customer service again, and they offered to have the correct one sent, but I was pretty much done at this point. I sent that one back, too. While they received both returns, neither has been credited back to me. Waiting on that now, hoping it won't be a battle. I will never purchase from this site again.