Lighting New YorkReviews 72

Navigation from the advertisement to the linked page to the product page to the correct size product page was not obvious. I had to look up the product on the manufacturer site, capture the product code for the correct product version and search for that on the LNY site. I almost purchased the wrong size.

Chat pop-up kept getting in the way. The 'x' to get rid of it should not require a hover over the unwanted prompt. The prompt should not get in the way of the purchase process. Chat is supposed to help, not annoy.

"LED lamping" was misleading. Had to drill down to the specs to confirm that the fixture has a standard medium/Edison socket for any bulb that meets the wattage / heat limitation.

I ordered 2 lights and returned them within a day because I found out they contained substantial levels of lead and were being discontinued. After nearly 2 months they never credited me back. When I called to confirm they received the lights, they said they did ( within a week of the return).I asked why haven't I received a credit. A very defensive customer service lady, talked over me and nervously said "the money is in your account"
I told her I did not open an account. Her reply was 'an account was opened when I ordered the lights'. Obviously without my permission.
Keeping the returned products and my money is illegal in my book. BUYER BEWARE
Check the reviews. When you have a substantial number of 1 or 2 stars then only 5 star puffery stating the exact opposite of the negative reviews, my guess is a bunch of their friends manipulating the reviews. The day after the call to customer service, I got an email citing a refund.

Had a quick question about the fixture and it was answered by email almost immediately with a great price on the fixture and easy to check out. Not our first fixture from Lighting New York and we are definitely happy with this company and their service

I was sent the wrong item and was on a strict install timeline. I tried to reach them for 24 hours for a fast resolution, and after wasting a lot of time, they told me to call back next week. Very frustrating, will never order from this company again.

Spent over $5,000 on lights & ceiling fans for new construction. Explained in advance that I would not be able to return within 30 days because the house is under construction in another state. I was assured "won't be a problem." LIES! When I needed to return 2 light fixtures worth $600 total in order to order 3 different lights worth over $600 -- and returned fixtures were in UNOPENED boxes -- they refused. I went to management -- no help. I AM SORRY THAT I GAVE THEM MY MONEY. RUN AWAY -- THEY LIE!

Just ordered my light, but I can tell you the customer service was awesome! If you have any questions at all just click on the on-line chat and someone is ready and willing to help you asap.

Exceptionally good, outright perfect support by Glen Hyman, and that on a Sunday! Purchase went with out a hitch, hope delivery does likewise. There was a question of how to apply a sale coupon, the web purchase forms did not offer a clear path. Glen stepped in and the purchase was placed in minutes (Order Confirmation *******).

We have been looking for a quality lighting supplier for a long time, think we found what we were looking for!

We are really looking forward to the lights, my wife and I both loved them at first site. Came across them in this article:
https://www.ylighting.com/blog/path-lighting-ideas/

We were looking for stylish lighting illuminating our walkway up to the house, with a total of 16 steps, especially in the winter time when it gets dark around 4:30 PM in Seattle.

They have a very strict return policy and do not try to go above and beyond given these unusual circumstances of these times. My husband and I tried to be ahead of the game given all the COVID delays and ordered lighting in advance - it took our contractor more than 2 months to start due to all the COVID delays. We spent $2000 with them and wouldn't even CONSIDER giving us a credit or anything when one of items didn't work for our space. VERY DISAPPOINTED and I wont be purchasing anything from them in the future

Buy here all the time - I am a builder.

Staff is always available for chat - prices great and items always packed well.

My items arrive fast. No problems with this company at all.

Selection of front door wall lights is unreal HUGE! Took me hours to go through them all. Awesome!

Do not order from this company. I have been dealing with a problem on a very large order for weeks (going on months) with very slow response time, full voicemail boxes, and lack of desire to help. The fixture I ordered has an overall height 3+ inches greater than depicted on their site, and the company has been unwilling to pay for return shipping and insists on store credit. I would think that during a global pandemic, they would be a bit flexible, especially for a customer who has placed a large order. If I could give this company less than 1 star, I would!

I bought a decent light from New York Lighting. No problem with the light, but the shabby service was something else. First, my 25 percent discount for being a first-time buyer was refused. I paid for the light, the shipping and the taxes on my U.S. VISA credit card that is with a U.S. bank. New York Lighting first converted the U.S. dollar amount into Canadian dollars and then converted them back into U.S. dollars to put on my credit card. That little shenanigan cost me another $10 in conversion fees. One does not expect a shabby little trick like that from a reputable company.