On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
LifePoints Reviews Summary
LifePoints has a rating of 2 stars from 742 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with LifePoints most frequently mention customer service, many years and gift card. LifePoints ranks 335th among Work At Home sites.
We monitor reviews for authenticity
Bad, avoid. They deactivated my account because according to them I didn't do enough surveys, a pity that I logged in daily and very often it didn't let me access the surveys due to a system error. Bad service.
I had been a member for a while and built up a nice pot to redeem.
Just when I went to redeem I noticed my account had been deactivated. I sent an email and they got back to me and said I had violated the terms and conditions.
I asked for more information and they refused to give it- but told me they had overwhelming evidence.
An utter joke, as I literally log in, answer surveys and get on with my day. How is that a violation?
Scammers who use you to help their clients with surveys and then drop you before you can claim your money.
Report them for fraud
Hi Kassi,
We're sorry that you are currently unable to access your account with LifePoints.
There are several reasons why a member can be disabled from the LifePoints community: https://lifepoints.zendesk.com/hc/en-gb/articles/360001909768-Why-was-I-disabled-from-LifePoints-
Should you wish you can proceed again and see if you would get a different resolution, please open a ticket with our Help Center here:
https://lifepoints.zendesk.com/hc/requests/new.
Please quote 'SITEREVIEW-SJ' in the title of your ticket so that we can escalate your issue with our customer service team who can then carry out a further review of your account.
However, this does not mean that your account will be reactivated, especially if we have found evidence that you have breached the terms and conditions.
We are sorry for the inconvenience this may have caused you, we hope that we can welcome you back to LifePoints Community.
Kind regards,
The LifePoints Team
I was left wondering what on earth I had done wrong after having my membership cancelled for a supposed violation of terms. Now that I have looked on various review sites including here I see that I am far from alone. I have been a dedicated member for many years with regular participation so this is extremely disappointing. I would at least like to see the vouchers I have already applied for honoured.
Hi Lisa,
We're sorry that you are currently unable to access your account with LifePoints.
There are several reasons why a member can be disabled from the LifePoints community: https://lifepoints.zendesk.com/hc/en-gb/articles/360001909768-Why-was-I-disabled-from-LifePoints-
Should you wish you can proceed again and see if you would get a different resolution, please open a ticket with our Help Center here:
https://lifepoints.zendesk.com/hc/requests/new.
Please quote 'SITEREVIEW-SJ' in the title of your ticket so that we can escalate your issue with our customer service team who can then carry out a further review of your account.
However, this does not mean that your account will be reactivated, especially if we have found evidence that you have breached the terms and conditions.
We are sorry for the inconvenience this may have caused you, we hope that we can welcome you back to LifePoints Community.
Kind regards,
The LifePoints Team
This company is a scam. After having more than ******* points they canceled my membership for no reason! Delete it it's a SCAM!
Hi Palesa,
We're sorry that you are currently unable to access your account with LifePoints.
There are several reasons why a member can be disabled from the LifePoints community: https://lifepoints.zendesk.com/hc/en-gb/articles/360001909768-Why-was-I-disabled-from-LifePoints-
Should you wish you can proceed again and see if you would get a different resolution, please open a ticket with our Help Center here:
https://lifepoints.zendesk.com/hc/requests/new.
Please quote 'SITEREVIEW-SJ' in the title of your ticket so that we can escalate your issue with our customer service team who can then carry out a further review of your account.
However, this does not mean that your account will be reactivated, especially if we have found evidence that you have breached the terms and conditions.
We are sorry for the inconvenience this may have caused you, we hope that we can welcome you back to LifePoints Community.
Kind regards,
The LifePoints Team
I've been waiting almost 2 months for my e - gift card! I've contacted them several times & gotten no response
Hi Shirley,
We're sorry that you haven't had the most positive experience with LifePoints.
If you open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/requests/new - while quoting 'SITEREVIEW-SJ', we can ensure that your ticket is escalated with our customer service team.
Kind regards,
The LifePoints Team
LifePonts give me a chance to earn an extra income stream to help my family, to give me a chance to work from home remotely, Thanks.
We are very grateful for your kind words, name. Thanks for sharing your review with us and the LifePoints community.
Kind regards,
The LifePoints Team
I have been filling out surveys with these guys for years and receiving rewards with no problems.
Recently when I tried to redeem my rewards I was denied and my membership canceled because I did something against their rules. When I questioned as to what I did, they didn't have the decency to to tell me why.
Don't waste your time with these people who are not honest and take advantage of your time.
Hi Ron,
We're sorry that you are currently unable to access your account with LifePoints.
There are several reasons why a member can be disabled from the LifePoints community: https://lifepoints.zendesk.com/hc/en-gb/articles/360001909768-Why-was-I-disabled-from-LifePoints-
Should you wish you can proceed again and see if you would get a different resolution, please open a ticket with our Help Center here:
https://lifepoints.zendesk.com/hc/requests/new.
Please quote 'SITEREVIEW-SJ' in the title of your ticket so that we can escalate your issue with our customer service team who can then carry out a further review of your account.
However, this does not mean that your account will be reactivated, especially if we have found evidence that you have breached the terms and conditions.
We are sorry for the inconvenience this may have caused you, we hope that we can welcome you back to LifePoints Community.
Kind regards,
The LifePoints Team
I think lifepoints is a great app for everyone. Aside from having fun answering surveys, you can also earn rewards. And the help center has quick response to my request yesterday. Thank you lifepoints.
We are very grateful for your kind words. Thanks for sharing your review with us and the LifePoints community. Kind regards,
The LifePoints Team
I didnt get any survey and my account later got banned although i never did survey in the first place
Hi Hamdhi,
We're sorry that you are currently unable to access your account with LifePoints.
There are several reasons why a member can be disabled from the LifePoints community: https://lifepoints.zendesk.com/hc/en-gb/articles/360001909768-Why-was-I-disabled-from-LifePoints-
If you are still unable to sign in to your account, please open a ticket with our Help Center here: https://lifepoints.zendesk.com/hc/requests/new.
Please quote 'SITEREVIEW-SJ' in the title of your ticket so that we can escalate your issue with our customer service team who can then carry out a further review of your account.
We hope that we can welcome you back to the LifePoints Community soon.
Kind regards,
The LifePoints Team
This is the worse survey company ever. It's a big SCAM! People! Please do not fall for this scam company! They will cancel your account as soon as you try and redeem a voucher! They canceled my account for no reason and no explanation and never paid out my points when I ordered a voucher! SCAM! SCAM! SCAM!
Hi Michelle,
We're sorry that you haven't had the most positive experience with LifePoints.
If you open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/en-gb/requests/new - while quoting 'SITEREVIEW-TP', we can ensure that your ticket is escalated with our customer service team.
Kind regards,
The LifePoints Team
Lifepoints was a decent survey velicle. Lately the frequency of completed surveys states that they fill up to quickly. You complete a survey pay what is promised. Also, the surveys seem to be biased against senior citizens. Fo not shotgun every survey, you know their target audience.
Hi Fred,
We are sorry you've been screened out of some surveys while in due course.
Some surveys require only a limited number of responses per category, for example, from a region or age group. Sometimes the number of participants needed for a certain survey is reached very quickly and we are forced to close the survey as soon the quota is reached.
If you open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/en-gb/requests/new - while quoting 'SITEREVIEW-TP', we can ensure that your ticket will be escalated with our customer service team.
Best Regards,
The LifePoints Team
Apparently I am not the only one to receive a gift card as payment from them that is not useable because they don't provide a barcode.
Hi Sally,
We're sorry that you have received a gift card that cannot be used.
If you open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/en-gb/requests/new - while quoting 'SITEREVIEW-TP', we can ensure that your ticket is escalated with our customer service team.
Kind regards,
The LifePoints Team
Life Points closed my account last week after having over 3000 points saved up. They have now done this to over 100 maybe even 1000 customers. They are a shocker, blaming customers for not doing surveys well while the error sits with them. They scam people and avoid having to pay people out by closing accounts. I think we need to report them to asic or other companies that deal with these kind of fake companies.
Hi Kim,
Please accept our apologies for the unpleasant experience encountered.
If you open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/en-gb/requests/new - while quoting 'SITEREVIEW-SJ', we can ensure that your ticket is escalated with our customer service team and your account can be reviewed again.
Kind regards,
The LifePoints Team
I was a member of lifepoints for three days. They terminated my membership for what ever reason that I still don't know. I asked for clarification but they said that they do not comment on how they conduct their investigations. Looking at all the reviews this company is getting it looks like they are bilking members to get a few surveys out of them and then booting them so that won't have to pay the rewards. They are shameless company.
Hi Mike,
We're sorry that you haven't had the most positive experience with LifePoints and we will gladly carry out a further review of your account.
If you open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/en-gb/requests/new - while quoting 'SITEREVIEW-SJ', we can ensure that your ticket is escalated with our customer service team.
We hope that we can welcome you back to the LifePoints Community soon.
Kind regards,
The LifePoints Team
Its funny because they do NOT like paying you what you've earned. When you do too well on their site they will cancel your memebership becasue they are cheap and refuse to pay you. I hope no one wastes their time with this garbage... And BENJAMIN don't comment some crap like your going to "check" it out!
10/10 DO NOT RECOMMEND.
Hi Jo,
We're sorry that you haven't had the most positive experience with LifePoints, it is never our intention to cancel memberships without valid reasons.
Please be aware that there is always the option to contact the Help Center here - https://lifepoints.zendesk.com/hc/en-gb/requests/new - while quoting 'SITEREVIEW-TP if you believe that your account should be reviewed again.
If this will not be necessary, accept our apologies for any inconvenience we have caused.
Kind regards,
The LifePoints Team
LifePoints is a great way to make a little money from home. You can participate in surveys from your phone or computer whenever or wherever you find a little free time to earn a few extra bucks.
Many thanks for this great review, Caressa! We are so pleased to see we were able to meet your expectations and can't wait to hear back from you.
Kind regards,
The LifePoints Team"
Save yourself a massive headache and skip this one for extra income. The customer service "support" is ridiculous. They won't pay you for the surveys completed unless they feel like it that day and they will cancel your membership if you are making money. Too much of a headache and seems good in the beginning but it really isn't worth the headache.
Hi Karenda,
We're sorry that you haven't had the most positive experience with LifePoints and we will gladly carry out a further review of your account.
If you open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/requests/new - while quoting 'SITEREVIEW-SJ', we can ensure that your ticket is escalated with our customer service team.
We hope that we can welcome you back to the LifePoints Community soon.
Kind regards,
The LifePoints Team
I had been with this site for a few years, taking surveys daily and being honest. I was just about to log in to ask why I have not received the 10 dollars they owed me ( you have to wait up to 10 days for your money) when I couldn't log on because they cancelled me, without any reason nor notification. I am still in shock. I have never had this happen before with any other survey site I am on. It's nasty enough that you are cancelled with no reason and to add further insult not pay you. I have my confirmation numbers when I cashed out but what good is that? I have reported this to Survey Police as well so others won't be scammed
Hi Joyce,
We're sorry that you are currently unable to access your account with LifePoints.
There are several reasons why a member can be disabled from the LifePoints community: https://lifepoints.zendesk.com/hc/en-gb/articles/360001909768-Why-was-I-disabled-from-LifePoints-
Should you wish you can proceed again and see if you would get a different resolution, please open a ticket with our Help Center here:
https://lifepoints.zendesk.com/hc/requests/new.
Please quote 'SITEREVIEW-TP' in the title of your ticket so that we can escalate your issue with our customer service team who can then carry out a further review of your account.
However, this does not mean that your account will be reactivated, especially if we have found evidence that you have breached the terms and conditions.
We are sorry for the inconvenience this may have caused you, we hope that we can welcome you back to LifePoints Community.
Kind regards,
The LifePoints Team
This app is hopeless cancelled my membership for no reason. When i tried to reach out to them these people are even not aware about the problem but they have cancelled the membership. It's a genuine site but they do not have a proper support facility and they are bullies who are ruining this entire platform by bullying loyal panelist
Hi Safron,
We're sorry that you are currently unable to access your account with LifePoints.
There are several reasons why a member can be disabled from the LifePoints community: https://lifepoints.zendesk.com/hc/en-gb/articles/360001909768-Why-was-I-disabled-from-LifePoints-
If you are still unable to sign in to your account, please open a ticket with our Help Center here: https://lifepoints.zendesk.com/hc/requests/new.
Please quote 'SITEREVIEW-SJ' in the title of your ticket so that we can escalate your issue with our customer service team who can then carry out a further review of your account.
We hope that we can welcome you back to the LifePoints Community soon.
Kind regards,
The LifePoints Team
I tried to login a few weeks ago and I couldn't access the site. I got a notice that my membership was canceled. I sent them an email, they replied back that I violated their terms of service. So I wrote back and asked them exactly what did I do wrong? I read the terms again and did not see anything that I did wrong.
They replied back saying after a more indepth look at my account it is still suspended. They can't tell me why to protect other members or something like that.
My membership cancelation is a little suspect.
Nancy
Hi Nancy,
We're sorry that you haven't had the most positive experience with LifePoints and we will gladly carry out a further review of your account.
If you open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/en-gb/requests/new - while quoting 'SITEREVIEW-SJ', we can ensure that your ticket is escalated with our customer service team.
We hope that we can welcome you back to the LifePoints Community soon.
Kind regards,
The LifePoints Team
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Silvia,
We're sorry that you haven't had the most positive experience with LifePoints.
If you open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/requests/new - while quoting 'SITEREVIEW-SJ', we can ensure that your ticket is escalated with our customer service team.
Kind regards,
The LifePoints Team